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Lexmark X642e manual Troubleshooting, Understanding MFP messages, Online technical support

Models: X642e

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13 Troubleshooting

13 Troubleshooting

Understanding MFP messages

The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the drivers CD.

If you receive the following message, see Ordering a print cartridge.

Message	Action
42.xy Cartridge region mismatch	Install the correct cartridge for the MFP region.
Note: x = the MFP region, y = the	Region codes are:
cartridge region	MFP regionCartridge regionLocation
	MFP regionCartridge regionLocation
	REGCDW0 Worldwide
	REGCDA1 USA and Canada
	REGCDE2 EMEA
	REGCDR 3 Asia Pacific Region
	REGCDL 4 Latin America

Online technical support

Technical support is available on our Lexmark Web site at www.lexmark.com.

Checking an unresponsive MFP

If the MFP is not responding, first make sure:

•The power cord is plugged into the MFP and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

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Lexmark X642e manual Troubleshooting, Understanding MFP messages, Online technical support, Checking an unresponsive MFP

Contents

X642e Laser MFP User’s GuideSafety information Edition MayTrademarks UNITED STATES GOVERNMENT RIGHTSMercury statement Static sensitivity noticeChapter 1 Learning about the MFP ContentsChapter 2 Copying Chapter 4 Faxing Chapter 3 E-mailChapter 5 FTP Chapter 9 Installing and removing options Chapter 6 Scanning to a PC or USB flash memory deviceChapter 8 Understanding paper and specialty media guidelines Chapter 7 PrintingChapter 11 Administrative support Chapter 13 TroubleshootingChapter 10 Understanding the MFP Chapter 12 Clearing jamsIndex NoticesWaste from Electrical and Electronic Equipment WEEE directive 1 Learning about the MFP Identifying the MFPModels Using the scanner Basic functions of the scannerAutomatic document feeder and scanner glass flatbed Configured models ScannerStandard output bin Control panelUnderstanding the MFP control panel Control panel item CalloutFunction Start USB direct interface Home screen and Home screen buttons print cartridgeOther buttons may appear on the Home screen. They are Information on touch-screen buttons column. Each touch of the down arrow accesses one job in thecolumn. For illustrations of the up and down arrow buttons, see Using the LCD touch-screen buttons Sample screen oneCopy Sides DuplexSample screen three Displaying 1-4/5Back Copy from Letter 8.5 x 11 in Executive 7.25 x 10.5 inTouch the right scroll increase button to scroll to another value Information on touch-screen buttonsTouch the up arrow to move up to the next item in a list, such as Back This is a selected radio button. Touch a radio button to select itOther touch-screen buttons Features Menus SettingsPaper Menu Reports2 Copying Quick copyMultiple page copying Using the scanner glass flatbedUnderstanding the copy screens and options Holding your finger on an arrow makes a continuous increment Page Making transparencies Copying from one size to anotherCopying to letterhead Making copies using media from a selected tray Copying photographs6 Touch Photograph 8 Touch Scan Next or DoneCopying mixed-sized media Setting the duplex option Reducing and enlarging copiesAdjusting copy quality Setting collation optionsSetting paper saving options Placing separator sheets between copies5 Touch Separator Sheets 6 Touch Paper SaverCanceling a copy job Placing the date and time at the top of each pagePlacing an overlay message on each page While the document is in the ADFWhen the pages are being printed While copying pages using the scanner glass flatbedCopy tips 3 E-mail Using a shortcut number Using the address bookEntering an e-mail address 4 Touch E-mail ItE-mailing to a profile Adding e-mail subject and message information2 Touch Held Jobs 3 Touch Profiles 5 Touch E-mail ItChanging the output file type E-mailing color documents6 Touch E-mail It 6 Touch E-mail It3 Click E-mail Destination Setup Creating an e-mail shortcutFrom a computer 10 Touch E-mail ItCanceling an e-mail 2 Click Configuration 3 Click E-mail/FTP SettingsCreating an e-mail profile From the MFPUnderstanding e-mail options E-mail server setup Address book setup4 Click Email Server Setup 2 Click Configuration 3 Click E-mail/FTP SettingsE-mail tips 4 Faxing Using fax destination shortcuts Sending a faxSending faxes from a computer Creating shortcuts 3 Click Fax Shortcut SetupFrom a computer From the MFP 4 Touch Save as ShortcutUnderstanding fax options Changing the fax resolution Adjusting the Darkness setting6 Touch Advanced Options 7 Touch Delayed Send Sending a fax at a later timeCancel an outgoing fax 1 Touch Cancel JobsFax tips While the original documents are still scanningFax setup Performing manual fax setup2 Touch Settings 3 Touch Fax Settings 4 Touch General Fax Settings 5 Touch Station NamePerforming browser fax setup 2 Click Configuration4 Click Configuration 3 Click Fax Settings 4 Click Fax Job Log or Fax Call Log5 FTP Entering the FTP addressUsing a shortcut number Using the address book3 Click FTP Shortcut Setup Using the address bookCreating shortcuts From a computerFrom the MFP FTP options4 Touch Save as Shortcut FTP tips 2 Click Scan Profile 3 Click Create Scan Profile Create a scan to PC profile6 Scanningdevice to a PC or USB flash memory 8 Review the instructions on the Scan to PC screen 9 Return to your computer to view your fileUnderstanding scan to PC options Scanning tips Scanning to a USB flash memory device3 Touch Scan to USB drive 7 Printing Sending a job to printPrinting from a USB flash memory device Canceling a print job Canceling a job from the MFP control panelCanceling a job from the MFP control panel Canceling a job from a computer running WindowsCanceling a job from the taskbar Canceling a job from the desktopPrinting the menu settings page Printing a network setup pageCanceling a job from a Macintosh computer Canceling a print job from a computer running Mac OSPrinting a font sample list Printing a directory listPrinting confidential and held jobs Printing a confidential jobWindows Macintosh2 In the Copies & Pages or General pop-up menu, select Job Routing At the MFP 1 Touch Held JobsPrinting and deleting held jobs Entering a Personal Identification Number PINVerify Print Reserve PrintRepeat Print WindowsMacintosh 2 In the Copies & Pages or General pop-up menu, select Job RoutingAt the MFP 1 Touch Held Jobs Printing on specialty mediaWindows Mac OS a Select File Æ Page Setup c Select File Æ Printd Select File Æ Print Mac OS a Select File Æ Page SetupLoading standard trays and optional trays Size indicators Print side facing down for simplex single-sided printing 5 Place the print media in the trayPrint side facing up for duplex printing Simplex 7 Insert the tray into the MFPDuplex Setting the Paper Type and Paper Size Loading the multipurpose feeder3 Touch Paper Menu 4 Touch Paper Size 7 Touch Paper TypeTo load print media Loading paper, transparencies, or envelopes Loading letterhead or preprinted paperSimplex single sided Loading the 2000-sheet drawer Closing the multipurpose feederTo load the 2000-sheet drawer Elevator button4 Close the loading door Loading the envelope feeder 4 Flex a stack of envelopes back and forth, and then straighten the edges on a level surface. Press down the corners to flatten them 7 Lower the envelope weight to touch the stack Linking trays Print media sizes Print media types Print media weights Understanding paper and specialty 8 media guidelinesSupported print media Supported print media Selecting print media Storing print mediaPrint media sizes DimensionsPrint media size Legend - indicates supportPrint media sizescontinued C5 Envelope162 x 229 mm 6.38 x 9.01 in Other Envelope1Print media types Print media250-sheet drawer 500-sheet drawerPrint media weights Print media weightscontinued Print media weightscontinued Grain short is preferred for papers over 135 g/m2Paper characteristics WeightSelecting print media PaperUnacceptable paper for the ADF Envelopes TransparenciesLabels Card stock Storing print media Avoiding jamsDo not remove trays during a print job Installing input options 9 Installing and removing optionsOrder of installation MFP CAUTION The MFP requires three people to lift it safely Installing a 250-sheet or 500-sheet drawer DecalsInstalling a duplex unit Square hole Tab Round pegTab Square hole Round peg Installing memory or option cards 1 Push the release latch, and lower the multipurpose feeder Accessing the MFP system board2 Push both release latches, and open the top front cover 3 Press both side door latches, and open the side door 4 Loosen, but do not remove, the six screws on the shield5 Slide the shield to the right, and then remove it Option card connector Flash and firmware card connectorsMemory card connector 6 Set the shield asideInstalling or removing a memory card InstallationRemoval Installation Installing or removing a flash memory or firmware cardConnector Flash memory or firmware card Removal Installing an option card Replacing the shield 1 Align the keyholes on the shield with the screws on the frame2 Slide the shield down onto the screws 3 Tighten the screws 4 Close the side door 5 Close the top front cover10 Understanding the MFP Storing suppliesReady. 88 Toner low Determining the status of suppliesTouch any button to Ordering supplies Conserving suppliesOrdering a print cartridge Declared yield value in accordance with ISO/IEC Designed for use only in the USA and CanadaDesigned for use only in Europe, Middle East, and Africa Designed for use only in Asia Pacific Region1 Declared yield value in accordance with ISO/IEC 2 Designed for use only in the USA and Canada5 Designed for use only in Latin America For the Asia Pacific Region4Ordering a maintenance kit X642e40X0102 100 40X0100 110Ordering a label fuser cleaner Ordering charge rollsOrdering a transfer roller Ordering pick rollersTo return Lexmark products to Lexmark for recycling Recycling Lexmark products2 Follow the instructions on the computer screen Cleaning the scanner glass flatbed and backing material Scanner registration7 Touch Automatic Scanner Registration 6 Touch the down arrow until Automatic Scanner Registration appears10 Touch Exit Configuration Menu Moving the MFP within the office Moving the MFPPreparing the MFP for shipment Brightness Adjusting control panel brightness11 Administrativesupport Adjusting screen timeout Adjusting Power SaverConfiguring the MFP 3 Touch Settings 4 Touch General SettingsSetting Password Protect for the menus Restricting Function Access3 Touch Settings 2 Click ConfigurationSetting a password before printing received faxes 5 Click Function Access3 Under Default Settings, click Fax Settings Æ Analog Fax Setup 5 Select Always On for Held Fax ModeSetting security using the Embedded Web Server EWS Setting the Advanced Password4 Click Create/Change Password 5 Click Create/Change Advanced PasswordSupporting SNMPv3 Simple Network Management Protocol version Using the secure EWS2 Click Configuration Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv22 Click Configuration 2 Click Configuration6 Click Submit Using 802.1x Authentication 4 Click TCP/IP Port AccessDisabling ports and protocols 4 Click Certificate ManagementConfidential Print Setup 4 Click 802.1x Authentication4 Click Confidential Print Setup 2 Click ConfigurationUsing the restricted server list function 3 Click Configuration12 Clearing jams Identifying jamsDoors and trays Access doors and traysPath and locations Clearing jams Understanding jam messages250 Paper Jam Check MP Feeder 5 Touch Continue 260 Paper Jam Check Env Feeder 7 Touch Continue 4 Load the envelope feeder 5 Adjust the guide6 Lower the envelope weight 3 Flex and stack the envelopes1 Open the MFP paper tray, and remove any jammed media 23x and 24x jams2 Open the duplex tray To remove the media, pull up 3 Open any optional trays beginning at the top, and remove any jammed media 5 Touch Continue Elevator button200 and 201 Paper Jam Remove Cartridge 5 Pull the print media up and toward you 6 Align and reinstall the toner cartridge 7 Close the top front cover8 Close the multipurpose feeder 9 Touch Continue 202 Paper Jam Open Rear Door3 Remove the jammed media 4 Close the rear door 5 Touch Continue23x Paper Jam Open Duplex Rear Door 4 Touch Continue1 Open the duplex rear door 2 Remove the jammed media Depending on the media location, pull the media either up or downClearing ADF Jams 290, 291, 292, and 294 Scanner Jams1 2 3 4 5 6 7 8 0 # 1 2 3 4 5 6 7 8 0 #13 Troubleshooting Understanding MFP messagesOnline technical support Checking an unresponsive MFPSolving printing problems Printing multiple language PDFsSolution SymptomCause Solution SymptomCause Solving scan quality problems Solving copy quality problemsSolving fax problems Solving option problems Touch Caller IDOption See Solving 2000-sheet drawer problemsAction Problem Solving 2000-sheet drawer problemsSolution Solving paper feed problems See the Card Stock & Label Guide available on ourContinue See the Menus and Messages Guide for morePage Print quality troubleshooting 4 Touch Print Quality Pages 5 Touch Exit Configuration MenuPrinting the print defects guide Printing the print quality test pagesSolving print quality problems paper and specialty media guidelines for more detailsProblem ActionProblem ActionPage The Quality menu control panel options can be adjusted to help improve print quality Notices ConventionsElectronic emission notices PartAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity German Radio interference notice CCC EMC noticePart Japanese VCCI notice Korean MIC statement BSMI EMC noticeREN for this product is part of the product identifier that has the format USAAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point for example, 03 is a REN of 0.3. For earlier products, the REN is shown separately on the label Other telecommunications notices Notice to users of the Canadian telephone networkUsing this product in Germany Using this product in SwitzerlandNotice to users of the New Zealand telephone network South Africa telecommunications noticeNoise emission levels German GS mark notice Model X642eMailing address Physical addressENERGY STAR Waste from Electrical and Electronic Equipment WEEE directiveLaser advisory label LUOKAN 1 LASERLAITELaser notice Hot surface noticeIndex NumericsPage Page Card Stock & Label Guide