Understanding MFP messages, 160, Message Action | Lexmark X642e

13 Troubleshooting

Understanding MFP messages

The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the drivers CD.

If you receive the following message, see Ordering a print cartridge.

Message	Action
42.xy Cartridge region mismatch	Install the correct cartridge for the MFP region.
Note: x = the MFP region, y = the	Region codes are:
cartridge region	MFP regionCartridge regionLocation
	MFP regionCartridge regionLocation
	REGCDW0 Worldwide
	REGCDA1 USA and Canada
	REGCDE2 EMEA
	REGCDR 3 Asia Pacific Region
	REGCDL 4 Latin America

Online technical support

Technical support is available on our Lexmark Web site at www.lexmark.com.

Checking an unresponsive MFP

If the MFP is not responding, first make sure:

•The power cord is plugged into the MFP and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

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Lexmark X642e manual Understanding MFP messages, Online technical support Checking an unresponsive MFP, 160, Message Action

Contents

X642e Laser MFP United States Government Rights Mercury statement Static sensitivity notice Contents Mail Understanding paper and specialty media guidelines Understanding the MFP 124 187 Learning about the MFP Identifying the MFP Following table lists some common features of your printer Models Basic functions of the scanner Using the scannerModel Automatic document feeder and scanner glass flatbed Configured models Understanding the MFP control panel Callout Control panel item Function LCD Callout Control panel item Function Callout Control panel item Function Home screen and Home screen buttons Button Function FTP Button Button name Function Information on touch-screen buttons Using the LCD touch-screen buttons Sample screen one Copy Sides Duplex Letter 8.5 x 11Copy To Letter 8.5 x Collate Scale / Darkness Sample screen three Displaying 1-4/5 Information on touch-screen buttons Button Button name Function or description Back Other touch-screen buttons Features Feature Feature name Description Menus Paper Menu Copying Quick copy Multiple page copying Using the scanner glass flatbedUnderstanding the copy screens and options Page Page Making transparencies Copying from one size to anotherCopying to letterhead Making copies using media from a selected tray Copying photographsTouch Photograph Touch Scan Next or Done Copying mixed-sized media Setting the duplex option Reducing and enlarging copies Adjusting copy quality Setting collation options Setting paper saving options Placing separator sheets between copiesTouch Separator Sheets Touch Paper Saver Canceling a copy job Placing the date and time at the top of eachPlacing an overlay message on each While the document is in the ADF While copying pages using the scanner glass flatbed When the pages are being printedCopy tips Question Tip Mail Using a shortcut number Using the address bookEntering an e-mail address Touch E-mail It Adding e-mail subject and message information Mailing to a profileTouch Held Jobs Touch Profiles Changing the output file type Mailing color documents Creating an e-mail shortcut Click E-mail Destination SetupFrom a computer Canceling an e-mail Creating an e-mail profileFrom the MFP Touch Save as Shortcut Understanding e-mail options Mail server setup Address book setup Mail tips Faxing Using fax destination shortcuts Sending a fax Sending faxes from a computer Click Fax Shortcut Setup Creating shortcuts From the MFP Understanding fax options Changing the fax resolution Adjusting the Darkness setting Touch Advanced Options Touch Delayed Send Sending a fax at a later time Cancel an outgoing fax Fax tipsWhile the original documents are still scanning Touch Delete Selected Jobs Fax setup Touch Station Number Click Configuration Click Fax Settings Click Fax Job Log or Fax Call Log FTP Entering the FTP address Click FTP Shortcut Setup FTP options FTP tips Following tips may improve the MFP FTP quality Create a scan to PC profile Click Scan Profile Click Create Scan ProfilePage Understanding scan to PC options Scanning tips Scanning to a USB flash memory deviceTouch Scan to USB drive Printing Sending a job to print Printing from a USB flash memory device Canceling a print job Canceling a job from the MFP control panel Canceling a job from a computer running Windows Printing the menu settings Printing a network setupCanceling a job from a Macintosh computer Touch Menu Settings Printing a font sample list Printing a directory listPrinting confidential and held jobs Printing a confidential job Windows MacintoshCopies & Pages or General pop-up menu, select Job Routing At the MFP Touch Held Jobs Verify Print Printing and deleting held jobsReserve Print Repeat Print Printing on specialty media Mac OS Select File Æ Page Setup Select File Æ Print Loading standard trays and optional trays Size indicators Page Insert the tray into the MFP Setting the Paper Type and Paper Size Loading the multipurpose feederTouch Paper Menu Touch Paper Size Touch Paper Type Simplex Duplex Envelope Letterhead letterhead Loading paper, transparencies, or envelopes Loading letterhead or preprinted paper Simplex single sided Loading the 2000-sheet drawer Closing the multipurpose feederPage Close the loading door Loading the envelope feeder Page Page Linking trays Understanding paper and specialty 8 media guidelines Supported print media Print media size Dimensions Print media sizes Print media sizes Print media types Print media weights Print media weights 100 Weight Selecting print mediaPaper 101 Unacceptable paper for the ADF 102 Envelopes 103 Labels 104 Card stock 105 Avoiding jams Storing print media106 107 Order of installation Installing input options108 109 MFP Installing a 250-sheet or 500-sheet drawer 110 Installing a duplex unit 111 112 Installing memory or option cards 113 Accessing the MFP system board 114 115 116 117 Installing or removing a memory card Installation Removal 119 Installing or removing a flash memory or firmware card 120 121 Installing an option card 122 Replacing the shield 123 Storing supplies 124 125 Determining the status of suppliesReady Toner low Touch any button to Supply Menu selection item What the setting does Conserving suppliesOrdering supplies Ordering a print cartridge Average cartridge 127Part number Description Yield1 128 Maintenance kit for Part numbers Ordering a maintenance kit129 Ordering a label fuser cleaner Ordering charge rollsOrdering a transfer roller Ordering pick rollers Recycling Lexmark products 131 Cleaning the scanner glass flatbed and backing material Scanner registration132 Touch Automatic Scanner Registration Touch Exit Configuration Menu 133 Moving the MFP Moving the MFP within the officePreparing the MFP for shipment 134 Brightness Adjusting control panel brightness135 Adjusting screen timeout Adjusting Power SaverConfiguring the MFP Touch Settings Touch General Settings Setting Password Protect for the menus Restricting Function AccessTouch Settings 137 Setting a password before printing received faxes Select Always On for Held Fax ModeDisabling the Driver to Fax menu item 138 Releasing held faxes for printing Setting security using the Embedded Web Server EWS139 Using the secure EWS 140 Supporting IPSec Internet Protocol Security 141 142 Using 802.1x Authentication Click TCP/IP Port AccessDisabling ports and protocols 143 Confidential Print Setup Click 802.1x AuthenticationClick Confidential Print Setup 144 Using the restricted server list function 145 Identifying jams 146 Access doors and trays 147 Understanding jam messages Clearing jams148 Paper Jam Check MP Feeder 149 Touch Continue Paper Jam Check Env Feeder 150 Touch Continue 151 23x and 24x jams 152 153 154 201 Paper Jam Remove Cartridge 155 156 Touch Continue Paper Jam Open Rear Door 157 158 23x Paper Jam Open Duplex Rear Door 159 Clearing ADF Jams290, 291, 292, and 294 Scanner Jams Understanding MFP messages Online technical support Checking an unresponsive MFP160 Message Action Symptom Cause Solution Solving printing problems161 162 MFP 163 Solving copy quality problems Solving scan quality problemsSolving fax problems Symptom Solution Solving option problems 165Touch Caller ID Option Action See Solving 2000-sheet drawer problems 166 Problem Solution Solving 2000-sheet drawer problems167 Solving paper feed problems 168 169 Print quality troubleshooting Printing the print defects guidePrinting the print quality test pages 170 Problem Action Solving print quality problems171 172 173 174 Menu selection Purpose Values† 175Driver option Purpose Values† 176 Conventions Electronic emission noticesPart 177 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 178 179 Radio interference notice CCC EMC notice 180 PartJapanese Vcci notice Korean MIC statement Bsmi EMC notice 181 Other telecommunications notices 182 Using this product in Germany Using this product in SwitzerlandSouth Africa telecommunications notice 183 184 Noise emission levelsMeter average sound pressure DBA Energy Star 185 Laser notice 186 Index 187 188 189 190 PIN 191