Print quality troubleshooting, 170 | Lexmark X642e manual

Print quality troubleshooting

To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages.

Printing the print defects guide

1Touch the help icon (?).

2Touch Print Defects Guide.

Printing the print quality test pages

1Turn the MFP off.

2Hold down the number 2 and number 6 keys on the numeric pad.

3Continue to hold the buttons, and turn the MFP on.

Hold the buttons for about 10 seconds while the MFP is powering up, then release the buttons. The MFP enters the Configuration menu.

4Touch Print Quality Pages.

5Touch Exit Configuration Menu.

The printer restarts and returns to the home page.

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Lexmark X642e Print quality troubleshooting, Printing the print defects guide, Printing the print quality test pages, 170

Contents

X642e Laser MFP United States Government Rights Mercury statement Static sensitivity notice Contents Mail Understanding paper and specialty media guidelines Understanding the MFP 124 187 Learning about the MFP Identifying the MFP Following table lists some common features of your printer Models Model Using the scannerBasic functions of the scanner Automatic document feeder and scanner glass flatbed Configured models Understanding the MFP control panel Callout Control panel item Function LCD Callout Control panel item Function Callout Control panel item Function Home screen and Home screen buttons Button Function FTP Button Button name Function Information on touch-screen buttons Copy To Letter 8.5 x Collate Using the LCD touch-screen buttonsSample screen one Copy Sides Duplex Letter 8.5 x 11 Scale / Darkness Sample screen three Displaying 1-4/5 Information on touch-screen buttons Button Button name Function or description Back Other touch-screen buttons Features Feature Feature name Description Menus Paper Menu Copying Quick copy Understanding the copy screens and options Using the scanner glass flatbedMultiple page copying Page Page Copying to letterhead Copying from one size to anotherMaking transparencies Touch Photograph Making copies using media from a selected trayCopying photographs Touch Scan Next or Done Copying mixed-sized media Setting the duplex option Reducing and enlarging copies Adjusting copy quality Setting collation options Touch Separator Sheets Setting paper saving optionsPlacing separator sheets between copies Touch Paper Saver Placing an overlay message on each Canceling a copy jobPlacing the date and time at the top of each While the document is in the ADF Copy tips While copying pages using the scanner glass flatbedWhen the pages are being printed Question Tip Mail Entering an e-mail address Using a shortcut numberUsing the address book Touch E-mail It Touch Held Jobs Touch Profiles Mailing to a profileAdding e-mail subject and message information Changing the output file type Mailing color documents From a computer Click E-mail Destination SetupCreating an e-mail shortcut From the MFP Canceling an e-mailCreating an e-mail profile Touch Save as Shortcut Understanding e-mail options Mail server setup Address book setup Mail tips Faxing Using fax destination shortcuts Sending a fax Sending faxes from a computer Click Fax Shortcut Setup Creating shortcuts From the MFP Understanding fax options Changing the fax resolution Adjusting the Darkness setting Touch Advanced Options Touch Delayed Send Sending a fax at a later time While the original documents are still scanning Cancel an outgoing faxFax tips Touch Delete Selected Jobs Fax setup Touch Station Number Click Configuration Click Fax Settings Click Fax Job Log or Fax Call Log FTP Entering the FTP address Click FTP Shortcut Setup FTP options FTP tips Following tips may improve the MFP FTP quality Create a scan to PC profile Click Scan Profile Click Create Scan ProfilePage Understanding scan to PC options Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Printing Sending a job to print Printing from a USB flash memory device Canceling a print job Canceling a job from the MFP control panel Canceling a job from a computer running Windows Canceling a job from a Macintosh computer Printing the menu settingsPrinting a network setup Touch Menu Settings Printing confidential and held jobs Printing a font sample listPrinting a directory list Printing a confidential job Copies & Pages or General pop-up menu, select Job Routing WindowsMacintosh At the MFP Touch Held Jobs Reserve Print Printing and deleting held jobsVerify Print Repeat Print Printing on specialty media Mac OS Select File Æ Page Setup Select File Æ Print Loading standard trays and optional trays Size indicators Page Insert the tray into the MFP Touch Paper Menu Touch Paper Size Setting the Paper Type and Paper SizeLoading the multipurpose feeder Touch Paper Type Simplex Duplex Envelope Letterhead letterhead Loading paper, transparencies, or envelopes Loading letterhead or preprinted paper Simplex single sided Loading the 2000-sheet drawer Closing the multipurpose feederPage Close the loading door Loading the envelope feeder Page Page Linking trays Understanding paper and specialty 8 media guidelines Supported print media Print media size Dimensions Print media sizes Print media sizes Print media types Print media weights Print media weights 100 Paper WeightSelecting print media 101 Unacceptable paper for the ADF 102 Envelopes 103 Labels 104 Card stock 105 106 Storing print mediaAvoiding jams 107 108 Installing input optionsOrder of installation 109 MFP Installing a 250-sheet or 500-sheet drawer 110 Installing a duplex unit 111 112 Installing memory or option cards 113 Accessing the MFP system board 114 115 116 117 Installing or removing a memory card Installation Removal 119 Installing or removing a flash memory or firmware card 120 121 Installing an option card 122 Replacing the shield 123 Storing supplies 124 Ready Toner low Touch any button to Determining the status of supplies125 Ordering supplies Supply Menu selection item What the setting doesConserving supplies Ordering a print cartridge Part number Description Yield1 127Average cartridge 128 129 Ordering a maintenance kitMaintenance kit for Part numbers Ordering a transfer roller Ordering a label fuser cleanerOrdering charge rolls Ordering pick rollers Recycling Lexmark products 131 132 Cleaning the scanner glass flatbed and backing materialScanner registration Touch Automatic Scanner Registration Touch Exit Configuration Menu 133 Preparing the MFP for shipment Moving the MFPMoving the MFP within the office 134 135 Adjusting control panel brightnessBrightness Configuring the MFP Adjusting screen timeoutAdjusting Power Saver Touch Settings Touch General Settings Touch Settings Setting Password Protect for the menusRestricting Function Access 137 Disabling the Driver to Fax menu item Setting a password before printing received faxesSelect Always On for Held Fax Mode 138 139 Setting security using the Embedded Web Server EWSReleasing held faxes for printing Using the secure EWS 140 Supporting IPSec Internet Protocol Security 141 142 Disabling ports and protocols Using 802.1x AuthenticationClick TCP/IP Port Access 143 Click Confidential Print Setup Confidential Print SetupClick 802.1x Authentication 144 Using the restricted server list function 145 Identifying jams 146 Access doors and trays 147 148 Understanding jam messagesClearing jams Paper Jam Check MP Feeder 149 Touch Continue Paper Jam Check Env Feeder 150 Touch Continue 151 23x and 24x jams 152 153 154 201 Paper Jam Remove Cartridge 155 156 Touch Continue Paper Jam Open Rear Door 157 158 23x Paper Jam Open Duplex Rear Door 290, 291, 292, and 294 Scanner Jams Clearing ADF Jams159 160 Understanding MFP messagesOnline technical support Checking an unresponsive MFP Message Action 161 Solving printing problemsSymptom Cause Solution 162 MFP 163 Solving fax problems Solving copy quality problemsSolving scan quality problems Symptom Solution Touch Caller ID Solving option problems165 Option Action See Solving 2000-sheet drawer problems 166 167 Solving 2000-sheet drawer problemsProblem Solution Solving paper feed problems 168 169 Printing the print quality test pages Print quality troubleshootingPrinting the print defects guide 170 171 Solving print quality problemsProblem Action 172 173 174 Driver option Purpose Values† 175Menu selection Purpose Values† Part Conventions Electronic emission notices176 Avis de conformité aux normes de l’industrie du Canada 177Industry Canada compliance statement European Community EC directives conformity 178 179 Radio interference notice CCC EMC notice Japanese Vcci notice Korean MIC statement Bsmi EMC notice Part180 181 Other telecommunications notices 182 South Africa telecommunications notice Using this product in GermanyUsing this product in Switzerland 183 Meter average sound pressure DBA Noise emission levels184 Energy Star 185 Laser notice 186 Index 187 188 189 190 PIN 191