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Lexmark X642e manual Understanding the MFP, Administrative support, Clearing jams, Troubleshooting

Models: X642e

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Installing memory or option cards	113
Accessing the MFP system board	114
Installing or removing a memory card	118
Installing or removing a flash memory or firmware card	120
Installing an option card	122
Replacing the shield	123
Chapter 10: Understanding the MFP	124
Determining the status of supplies	125
Conserving supplies	126
Ordering supplies	126
Recycling Lexmark products	131
Cleaning the scanner glass (flatbed) and backing material	132
Scanner registration	132
Moving the MFP	134
Chapter 11: Administrative support	135
Adjusting control panel brightness	135
Restoring factory default settings	135
Adjusting screen timeout	136
Adjusting Power Saver	136
Configuring the MFP	136
Using the restricted server list function	145
Chapter 12: Clearing jams	146
Identifying jams	146
Access doors and trays	147
Understanding jam messages	148
Clearing jams	148
Clearing ADF Jams	159
Chapter 13: Troubleshooting	160
Understanding MFP messages	160
Online technical support	160
Checking an unresponsive MFP	160

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Lexmark X642e manual Understanding the MFP, Administrative support, Clearing jams, Troubleshooting

Contents

User’s Guide X642e Laser MFPUNITED STATES GOVERNMENT RIGHTS Safety informationEdition May TrademarksStatic sensitivity notice Mercury statementChapter 1 Learning about the MFP ContentsChapter 2 Copying Chapter 4 Faxing Chapter 3 E-mailChapter 5 FTP Chapter 7 Printing Chapter 9 Installing and removing optionsChapter 6 Scanning to a PC or USB flash memory device Chapter 8 Understanding paper and specialty media guidelinesChapter 12 Clearing jams Chapter 11 Administrative supportChapter 13 Troubleshooting Chapter 10 Understanding the MFPIndex NoticesWaste from Electrical and Electronic Equipment WEEE directive Identifying the MFP 1 Learning about the MFPModels Basic functions of the scanner Using the scannerAutomatic document feeder and scanner glass flatbed Control panel Configured modelsScanner Standard output binUnderstanding the MFP control panel Control panel item CalloutFunction Start USB direct interface print cartridge Home screen and Home screen buttonsOther buttons may appear on the Home screen. They are Information on touch-screen buttons column. Each touch of the down arrow accesses one job in thecolumn. For illustrations of the up and down arrow buttons, see Sides Duplex Using the LCD touch-screen buttonsSample screen one CopyCopy from Letter 8.5 x 11 in Executive 7.25 x 10.5 in Sample screen threeDisplaying 1-4/5 BackTouch the right scroll increase button to scroll to another value Information on touch-screen buttonsTouch the up arrow to move up to the next item in a list, such as This is a selected radio button. Touch a radio button to select it BackOther touch-screen buttons Features Reports MenusSettings Paper MenuQuick copy 2 CopyingMultiple page copying Using the scanner glass flatbedUnderstanding the copy screens and options Holding your finger on an arrow makes a continuous increment Page Making transparencies Copying from one size to anotherCopying to letterhead 8 Touch Scan Next or Done Making copies using media from a selected trayCopying photographs 6 Touch PhotographCopying mixed-sized media Reducing and enlarging copies Setting the duplex optionSetting collation options Adjusting copy quality6 Touch Paper Saver Setting paper saving optionsPlacing separator sheets between copies 5 Touch Separator SheetsWhile the document is in the ADF Canceling a copy jobPlacing the date and time at the top of each page Placing an overlay message on each pageWhen the pages are being printed While copying pages using the scanner glass flatbedCopy tips 3 E-mail 4 Touch E-mail It Using a shortcut numberUsing the address book Entering an e-mail address5 Touch E-mail It E-mailing to a profileAdding e-mail subject and message information 2 Touch Held Jobs 3 Touch Profiles6 Touch E-mail It Changing the output file typeE-mailing color documents 6 Touch E-mail It10 Touch E-mail It 3 Click E-mail Destination SetupCreating an e-mail shortcut From a computerFrom the MFP Canceling an e-mail2 Click Configuration 3 Click E-mail/FTP Settings Creating an e-mail profileUnderstanding e-mail options 2 Click Configuration 3 Click E-mail/FTP Settings E-mail server setupAddress book setup 4 Click Email Server SetupE-mail tips 4 Faxing Sending a fax Using fax destination shortcutsSending faxes from a computer Creating shortcuts 3 Click Fax Shortcut SetupFrom a computer 4 Touch Save as Shortcut From the MFPUnderstanding fax options Adjusting the Darkness setting Changing the fax resolutionSending a fax at a later time 6 Touch Advanced Options 7 Touch Delayed SendWhile the original documents are still scanning Cancel an outgoing fax1 Touch Cancel Jobs Fax tips5 Touch Station Name Fax setupPerforming manual fax setup 2 Touch Settings 3 Touch Fax Settings 4 Touch General Fax Settings3 Click Fax Settings 4 Click Fax Job Log or Fax Call Log Performing browser fax setup2 Click Configuration 4 Click ConfigurationUsing the address book 5 FTPEntering the FTP address Using a shortcut numberFrom a computer 3 Click FTP Shortcut SetupUsing the address book Creating shortcutsFrom the MFP FTP options4 Touch Save as Shortcut FTP tips 2 Click Scan Profile 3 Click Create Scan Profile Create a scan to PC profile6 Scanningdevice to a PC or USB flash memory 9 Return to your computer to view your file 8 Review the instructions on the Scan to PC screenUnderstanding scan to PC options Scanning tips Scanning to a USB flash memory device3 Touch Scan to USB drive Sending a job to print 7 PrintingPrinting from a USB flash memory device Canceling a job from the MFP control panel Canceling a print jobCanceling a job from the desktop Canceling a job from the MFP control panelCanceling a job from a computer running Windows Canceling a job from the taskbarCanceling a print job from a computer running Mac OS Printing the menu settings pagePrinting a network setup page Canceling a job from a Macintosh computerPrinting a confidential job Printing a font sample listPrinting a directory list Printing confidential and held jobsAt the MFP 1 Touch Held Jobs WindowsMacintosh 2 In the Copies & Pages or General pop-up menu, select Job RoutingReserve Print Printing and deleting held jobsEntering a Personal Identification Number PIN Verify Print2 In the Copies & Pages or General pop-up menu, select Job Routing Repeat PrintWindows MacintoshAt the MFP 1 Touch Held Jobs Printing on specialty mediaWindows Mac OS a Select File Æ Page Setup Mac OS a Select File Æ Page Setupc Select File Æ Print d Select File Æ PrintLoading standard trays and optional trays Size indicators Print side facing down for simplex single-sided printing 5 Place the print media in the trayPrint side facing up for duplex printing Simplex 7 Insert the tray into the MFPDuplex 7 Touch Paper Type Setting the Paper Type and Paper SizeLoading the multipurpose feeder 3 Touch Paper Menu 4 Touch Paper SizeTo load print media Loading letterhead or preprinted paper Loading paper, transparencies, or envelopesSimplex single sided Closing the multipurpose feeder Loading the 2000-sheet drawerElevator button To load the 2000-sheet drawer4 Close the loading door Loading the envelope feeder 4 Flex a stack of envelopes back and forth, and then straighten the edges on a level surface. Press down the corners to flatten them 7 Lower the envelope weight to touch the stack Linking trays Supported print media Selecting print media Storing print media Print media sizes Print media types Print media weightsUnderstanding paper and specialty 8 media guidelines Supported print mediaLegend - indicates support Print media sizesDimensions Print media sizeOther Envelope1 Print media sizescontinuedC5 Envelope 162 x 229 mm 6.38 x 9.01 in500-sheet drawer Print media typesPrint media 250-sheet drawerPrint media weights Print media weightscontinued Grain short is preferred for papers over 135 g/m2 Print media weightscontinuedPaper Paper characteristicsWeight Selecting print mediaUnacceptable paper for the ADF Transparencies EnvelopesLabels Card stock Avoiding jams Storing print mediaDo not remove trays during a print job Installing input options 9 Installing and removing optionsOrder of installation MFP CAUTION The MFP requires three people to lift it safely Decals Installing a 250-sheet or 500-sheet drawerSquare hole Tab Round peg Installing a duplex unitTab Square hole Round peg Installing memory or option cards 1 Push the release latch, and lower the multipurpose feeder Accessing the MFP system board2 Push both release latches, and open the top front cover 4 Loosen, but do not remove, the six screws on the shield 3 Press both side door latches, and open the side door5 Slide the shield to the right, and then remove it 6 Set the shield aside Option card connectorFlash and firmware card connectors Memory card connectorInstallation Installing or removing a memory cardRemoval Installation Installing or removing a flash memory or firmware cardConnector Flash memory or firmware card Removal Installing an option card 4 Close the side door 5 Close the top front cover Replacing the shield1 Align the keyholes on the shield with the screws on the frame 2 Slide the shield down onto the screws 3 Tighten the screwsStoring supplies 10 Understanding the MFPReady. 88 Toner low Determining the status of suppliesTouch any button to Ordering supplies Conserving suppliesOrdering a print cartridge Designed for use only in Asia Pacific Region Declared yield value in accordance with ISO/IECDesigned for use only in the USA and Canada Designed for use only in Europe, Middle East, and AfricaFor the Asia Pacific Region4 1 Declared yield value in accordance with ISO/IEC2 Designed for use only in the USA and Canada 5 Designed for use only in Latin America40X0100 110 Ordering a maintenance kitX642e 40X0102 100Ordering pick rollers Ordering a label fuser cleanerOrdering charge rolls Ordering a transfer rollerTo return Lexmark products to Lexmark for recycling Recycling Lexmark products2 Follow the instructions on the computer screen 6 Touch the down arrow until Automatic Scanner Registration appears Cleaning the scanner glass flatbed and backing materialScanner registration 7 Touch Automatic Scanner Registration10 Touch Exit Configuration Menu Moving the MFP within the office Moving the MFPPreparing the MFP for shipment Brightness Adjusting control panel brightness11 Administrativesupport 3 Touch Settings 4 Touch General Settings Adjusting screen timeoutAdjusting Power Saver Configuring the MFP2 Click Configuration Setting Password Protect for the menusRestricting Function Access 3 Touch Settings5 Select Always On for Held Fax Mode Setting a password before printing received faxes5 Click Function Access 3 Under Default Settings, click Fax Settings Æ Analog Fax Setup5 Click Create/Change Advanced Password Setting security using the Embedded Web Server EWSSetting the Advanced Password 4 Click Create/Change PasswordSupporting SNMPv3 Simple Network Management Protocol version Using the secure EWS2 Click Configuration 2 Click Configuration Supporting IPSec Internet Protocol SecurityDisabling SNMPv1 and SNMPv2 2 Click Configuration6 Click Submit 4 Click Certificate Management Using 802.1x Authentication4 Click TCP/IP Port Access Disabling ports and protocols2 Click Configuration Confidential Print Setup4 Click 802.1x Authentication 4 Click Confidential Print Setup3 Click Configuration Using the restricted server list functionIdentifying jams 12 Clearing jamsDoors and trays Access doors and traysPath and locations Clearing jams Understanding jam messages250 Paper Jam Check MP Feeder 5 Touch Continue 260 Paper Jam Check Env Feeder 3 Flex and stack the envelopes 7 Touch Continue4 Load the envelope feeder 5 Adjust the guide 6 Lower the envelope weight1 Open the MFP paper tray, and remove any jammed media 23x and 24x jams2 Open the duplex tray To remove the media, pull up 3 Open any optional trays beginning at the top, and remove any jammed media Elevator button 5 Touch Continue200 and 201 Paper Jam Remove Cartridge 5 Pull the print media up and toward you 6 Align and reinstall the toner cartridge 7 Close the top front cover8 Close the multipurpose feeder 202 Paper Jam Open Rear Door 9 Touch Continue5 Touch Continue 3 Remove the jammed media 4 Close the rear doorDepending on the media location, pull the media either up or down 23x Paper Jam Open Duplex Rear Door4 Touch Continue 1 Open the duplex rear door 2 Remove the jammed media1 2 3 4 5 6 7 8 0 # Clearing ADF Jams290, 291, 292, and 294 Scanner Jams 1 2 3 4 5 6 7 8 0 #Checking an unresponsive MFP 13 TroubleshootingUnderstanding MFP messages Online technical supportPrinting multiple language PDFs Solving printing problemsSolution SymptomCause Solution SymptomCause Solving scan quality problems Solving copy quality problemsSolving fax problems Touch Caller ID Solving option problemsOption See Solving 2000-sheet drawer problemsAction Problem Solving 2000-sheet drawer problemsSolution See the Menus and Messages Guide for more Solving paper feed problemsSee the Card Stock & Label Guide available on our ContinuePage Printing the print quality test pages Print quality troubleshooting4 Touch Print Quality Pages 5 Touch Exit Configuration Menu Printing the print defects guidepaper and specialty media guidelines for more details Solving print quality problemsAction ProblemAction ProblemPage The Quality menu control panel options can be adjusted to help improve print quality Part NoticesConventions Electronic emission noticesAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity German CCC EMC notice Radio interference noticeJapanese VCCI notice Korean MIC statement BSMI EMC notice PartREN for this product is part of the product identifier that has the format USAAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point for example, 03 is a REN of 0.3. For earlier products, the REN is shown separately on the label Notice to users of the Canadian telephone network Other telecommunications noticesSouth Africa telecommunications notice Using this product in GermanyUsing this product in Switzerland Notice to users of the New Zealand telephone networkPhysical address Noise emission levelsGerman GS mark notice Model X642e Mailing addressLUOKAN 1 LASERLAITE ENERGY STARWaste from Electrical and Electronic Equipment WEEE directive Laser advisory labelHot surface notice Laser noticeNumerics IndexPage Page Card Stock & Label Guide