Solving option problems, 165, Touch Caller ID | Lexmark X642e

Symptom	Solution

The images on the fax I sent Touch Options, then under Content, change the setting to Text/Photo
are not clear.	or Photo.
	Increase the output resolution.
	Note: This will increase the amount of time required for the scan and will
	increase the quality of the fax output.

The Caller ID is not	Try selecting a different format from the General Fax Settings menu.
functioning properly.	Touch Caller ID.
	Touch Caller ID.
	Touch FSK or DTMF.

Solving option problems

If an option does not operate correctly after it is installed, or if it quits working:

•Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP.

•Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information.

•Make sure the option is selected in the software application you are using.

The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option	Action
Drawers	• Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or
	2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP
	is secure.
	• Make sure the print media is loaded correctly. See Loading standard trays and
	optional trays for more details.

Duplex unit	• Make sure the connection between the duplex unit and the MFP is secure. If the duplex
	unit is listed on the menu settings page, but print media jams when it enters or exits the
	duplex unit, the MFP and duplex unit may not be properly aligned.
	• Make sure the duplex front access cover is securely installed.

Envelope feeder	• Make sure the connection between the envelope feeder and the MFP is secure.
	• Make sure the Paper Size setting is correct in both the Paper menu and in the software
	application.
	• Make sure the envelopes are loaded correctly. See Loading the envelope feeder for
	more details.

Flash memory	Make sure flash memory is securely connected to the MFP system board.

165

Image 165

Lexmark X642e manual Solving option problems, 165, Touch Caller ID, Option Action

Contents

X642e Laser MFP United States Government Rights Mercury statement Static sensitivity notice Contents Mail Understanding paper and specialty media guidelines Understanding the MFP 124 187 Identifying the MFP Learning about the MFP Models Following table lists some common features of your printer Using the scanner Basic functions of the scannerModel Automatic document feeder and scanner glass flatbed Configured models Understanding the MFP control panel LCD Callout Control panel item Function Callout Control panel item Function Callout Control panel item Function Button Function Home screen and Home screen buttons Button Button name Function FTP Information on touch-screen buttons Sample screen one Copy Sides Duplex Letter 8.5 x 11 Using the LCD touch-screen buttonsCopy To Letter 8.5 x Collate Scale / Darkness Displaying 1-4/5 Sample screen three Button Button name Function or description Information on touch-screen buttons Back Other touch-screen buttons Feature Feature name Description Features Paper Menu Menus Quick copy Copying Using the scanner glass flatbed Multiple page copyingUnderstanding the copy screens and options Page Page Copying from one size to another Making transparenciesCopying to letterhead Copying photographs Making copies using media from a selected trayTouch Photograph Touch Scan Next or Done Copying mixed-sized media Reducing and enlarging copies Setting the duplex option Setting collation options Adjusting copy quality Placing separator sheets between copies Setting paper saving optionsTouch Separator Sheets Touch Paper Saver Placing the date and time at the top of each Canceling a copy jobPlacing an overlay message on each While the document is in the ADF When the pages are being printed While copying pages using the scanner glass flatbedCopy tips Question Tip Mail Using the address book Using a shortcut numberEntering an e-mail address Touch E-mail It Mailing to a profile Adding e-mail subject and message informationTouch Held Jobs Touch Profiles Mailing color documents Changing the output file type Click E-mail Destination Setup Creating an e-mail shortcutFrom a computer Creating an e-mail profile Canceling an e-mailFrom the MFP Touch Save as Shortcut Understanding e-mail options Address book setup Mail server setup Mail tips Faxing Sending a fax Using fax destination shortcuts Sending faxes from a computer Creating shortcuts Click Fax Shortcut Setup From the MFP Understanding fax options Adjusting the Darkness setting Changing the fax resolution Sending a fax at a later time Touch Advanced Options Touch Delayed Send Fax tips Cancel an outgoing faxWhile the original documents are still scanning Touch Delete Selected Jobs Touch Station Number Fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Click Configuration Entering the FTP address FTP Click FTP Shortcut Setup FTP options Following tips may improve the MFP FTP quality FTP tips Click Scan Profile Click Create Scan Profile Create a scan to PC profilePage Understanding scan to PC options Scanning to a USB flash memory device Scanning tipsTouch Scan to USB drive Sending a job to print Printing Printing from a USB flash memory device Canceling a print job Canceling a job from a computer running Windows Canceling a job from the MFP control panel Printing a network setup Printing the menu settingsCanceling a job from a Macintosh computer Touch Menu Settings Printing a directory list Printing a font sample listPrinting confidential and held jobs Printing a confidential job Macintosh WindowsCopies & Pages or General pop-up menu, select Job Routing At the MFP Touch Held Jobs Printing and deleting held jobs Verify PrintReserve Print Repeat Print Printing on specialty media Select File Æ Print Mac OS Select File Æ Page Setup Loading standard trays and optional trays Size indicators Page Insert the tray into the MFP Loading the multipurpose feeder Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Touch Paper Type Simplex Duplex Envelope Letterhead letterhead Loading letterhead or preprinted paper Loading paper, transparencies, or envelopes Simplex single sided Closing the multipurpose feeder Loading the 2000-sheet drawerPage Close the loading door Loading the envelope feeder Page Page Linking trays Supported print media Understanding paper and specialty 8 media guidelines Print media sizes Print media size Dimensions Print media sizes Print media types Print media weights Print media weights 100 Selecting print media WeightPaper 101 102 Unacceptable paper for the ADF 103 Envelopes 104 Labels 105 Card stock Storing print media Avoiding jams106 107 Installing input options Order of installation108 MFP 109 110 Installing a 250-sheet or 500-sheet drawer 111 Installing a duplex unit 112 113 Installing memory or option cards 114 Accessing the MFP system board 115 116 117 Installation Installing or removing a memory card 119 Removal 120 Installing or removing a flash memory or firmware card 121 122 Installing an option card 123 Replacing the shield 124 Storing supplies Determining the status of supplies 125Ready Toner low Touch any button to Conserving supplies Supply Menu selection item What the setting doesOrdering supplies Ordering a print cartridge 127 Average cartridgePart number Description Yield1 128 Ordering a maintenance kit Maintenance kit for Part numbers129 Ordering charge rolls Ordering a label fuser cleanerOrdering a transfer roller Ordering pick rollers 131 Recycling Lexmark products Scanner registration Cleaning the scanner glass flatbed and backing material132 Touch Automatic Scanner Registration 133 Touch Exit Configuration Menu Moving the MFP within the office Moving the MFPPreparing the MFP for shipment 134 Adjusting control panel brightness Brightness135 Adjusting Power Saver Adjusting screen timeoutConfiguring the MFP Touch Settings Touch General Settings Restricting Function Access Setting Password Protect for the menusTouch Settings 137 Select Always On for Held Fax Mode Setting a password before printing received faxesDisabling the Driver to Fax menu item 138 Setting security using the Embedded Web Server EWS Releasing held faxes for printing139 140 Using the secure EWS 141 Supporting IPSec Internet Protocol Security 142 Click TCP/IP Port Access Using 802.1x AuthenticationDisabling ports and protocols 143 Click 802.1x Authentication Confidential Print SetupClick Confidential Print Setup 144 145 Using the restricted server list function 146 Identifying jams 147 Access doors and trays Clearing jams Understanding jam messages148 Paper Jam Check MP Feeder Touch Continue Paper Jam Check Env Feeder 149 Touch Continue 150 23x and 24x jams 151 152 153 201 Paper Jam Remove Cartridge 154 155 Touch Continue Paper Jam Open Rear Door 156 157 23x Paper Jam Open Duplex Rear Door 158 Clearing ADF Jams 159290, 291, 292, and 294 Scanner Jams Online technical support Checking an unresponsive MFP Understanding MFP messages160 Message Action Solving printing problems Symptom Cause Solution161 MFP 162 163 Solving scan quality problems Solving copy quality problemsSolving fax problems Symptom Solution 165 Solving option problemsTouch Caller ID Option Action 166 See Solving 2000-sheet drawer problems Solving 2000-sheet drawer problems Problem Solution167 168 Solving paper feed problems 169 Printing the print defects guide Print quality troubleshootingPrinting the print quality test pages 170 Solving print quality problems Problem Action171 172 173 174 175 Menu selection Purpose Values†Driver option Purpose Values† Conventions Electronic emission notices 176Part Industry Canada compliance statement 177Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 178 Radio interference notice CCC EMC notice 179 Part 180Japanese Vcci notice Korean MIC statement Bsmi EMC notice 181 182 Other telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice 183 Noise emission levels 184Meter average sound pressure DBA 185 Energy Star 186 Laser notice 187 Index 188 189 PIN 190 191