Symptom | Solution |
|
|
The images on the fax I sent Touch Options, then under Content, change the setting to Text/Photo | |
are not clear. | or Photo. |
| Increase the output resolution. |
| Note: This will increase the amount of time required for the scan and will |
| increase the quality of the fax output. |
|
|
The Caller ID is not | Try selecting a different format from the General Fax Settings menu. |
functioning properly. | Touch Caller ID. |
| |
| Touch FSK or DTMF. |
Solving option problems
If an option does not operate correctly after it is installed, or if it quits working:
•Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP.
•Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information.
•Make sure the option is selected in the software application you are using.
The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.
Option | Action |
Drawers | • Make sure the connection between drawers |
| |
| is secure. |
| • Make sure the print media is loaded correctly. See Loading standard trays and |
| optional trays for more details. |
|
|
Duplex unit | • Make sure the connection between the duplex unit and the MFP is secure. If the duplex |
| unit is listed on the menu settings page, but print media jams when it enters or exits the |
| duplex unit, the MFP and duplex unit may not be properly aligned. |
| • Make sure the duplex front access cover is securely installed. |
|
|
Envelope feeder | • Make sure the connection between the envelope feeder and the MFP is secure. |
| • Make sure the Paper Size setting is correct in both the Paper menu and in the software |
| application. |
| • Make sure the envelopes are loaded correctly. See Loading the envelope feeder for |
| more details. |
|
|
Flash memory | Make sure flash memory is securely connected to the MFP system board. |
|
|
