Lexmark X642e manual Solving print quality problems

Solving print quality problems

The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement.

Problem	Action
Print is too light.	• The toner may be low. To utilize the remaining toner, remove the cartridge by
	gripping the handles with both hands. With the cartridge arrows pointing
	downward, firmly shake the print cartridge side-to-side and front-to-back
	several to redistribute the toner. Reinstall the cartridge. Repeat this
	procedure multiple until the print remains faded. When the print remains
	faded, replace the print cartridge.
	• Change the Toner Darkness setting in the Quality menu.
	• Change the Brightness setting in the Quality menu.
	• If printing on an uneven print surface, change the Paper Weight and Paper
	Texture settings in the Paper menu.
	• Verify the correct print media is being used.
	• Verify you are using the correct MFP drivers.
	• Verify the environment is 16 to 32 degrees C (60 to 90o F).
Toner smears or print	• If printing on an uneven print surface, change the Paper Weight and Paper
comes off the page.	Texture settings in the Paper menu.
	• Verify the print media is within the MFP specifications. See Understanding
	paper and specialty media guidelines for more details.

Toner appears on the back of the printed page.

Toner is on the transfer roll. To help prevent this, do not load print media that is smaller than the page size of the job to be printed.

Open and close the MFP top front cover to run the MFP setup cycle and clean the transfer roll.

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