User’s Guide
X642e Laser MFP
Edition May
Safety information
Trademarks
UNITED STATES GOVERNMENT RIGHTS
Static sensitivity notice
Mercury statement
Contents
Chapter 1 Learning about the MFP
Chapter 2 Copying
Chapter 3 E-mail
Chapter 4 Faxing
Chapter 5 FTP
Chapter 6 Scanning to a PC or USB flash memory device
Chapter 9 Installing and removing options
Chapter 8 Understanding paper and specialty media guidelines
Chapter 7 Printing
Chapter 13 Troubleshooting
Chapter 11 Administrative support
Chapter 10 Understanding the MFP
Chapter 12 Clearing jams
Notices
Index
Waste from Electrical and Electronic Equipment WEEE directive
Identifying the MFP
1 Learning about the MFP
Models
Basic functions of the scanner
Using the scanner
Automatic document feeder and scanner glass flatbed
Scanner
Configured models
Standard output bin
Control panel
Understanding the MFP control panel
Callout
Control panel item
Function
Start
USB direct interface
print cartridge
Home screen and Home screen buttons
Other buttons may appear on the Home screen. They are
column. Each touch of the down arrow accesses one job in the
Information on touch-screen buttons
column. For illustrations of the up and down arrow buttons, see
Sample screen one
Using the LCD touch-screen buttons
Copy
Sides Duplex
Displaying 1-4/5
Sample screen three
Back
Copy from Letter 8.5 x 11 in Executive 7.25 x 10.5 in
Information on touch-screen buttons
Touch the right scroll increase button to scroll to another value
Touch the up arrow to move up to the next item in a list, such as
This is a selected radio button. Touch a radio button to select it
Back
Other touch-screen buttons
Features
Settings
Menus
Paper Menu
Reports
Quick copy
2 Copying
Using the scanner glass flatbed
Multiple page copying
Understanding the copy screens and options
Holding your finger on an arrow makes a continuous increment
Page
Copying from one size to another
Making transparencies
Copying to letterhead
Copying photographs
Making copies using media from a selected tray
6 Touch Photograph
8 Touch Scan Next or Done
Copying mixed-sized media
Reducing and enlarging copies
Setting the duplex option
Setting collation options
Adjusting copy quality
Placing separator sheets between copies
Setting paper saving options
5 Touch Separator Sheets
6 Touch Paper Saver
Placing the date and time at the top of each page
Canceling a copy job
Placing an overlay message on each page
While the document is in the ADF
While copying pages using the scanner glass flatbed
When the pages are being printed
Copy tips
3 E-mail
Using the address book
Using a shortcut number
Entering an e-mail address
4 Touch E-mail It
Adding e-mail subject and message information
E-mailing to a profile
2 Touch Held Jobs 3 Touch Profiles
5 Touch E-mail It
E-mailing color documents
Changing the output file type
6 Touch E-mail It
6 Touch E-mail It
Creating an e-mail shortcut
3 Click E-mail Destination Setup
From a computer
10 Touch E-mail It
2 Click Configuration 3 Click E-mail/FTP Settings
Canceling an e-mail
Creating an e-mail profile
From the MFP
Understanding e-mail options
Address book setup
E-mail server setup
4 Click Email Server Setup
2 Click Configuration 3 Click E-mail/FTP Settings
E-mail tips
4 Faxing
Sending a fax
Using fax destination shortcuts
Sending faxes from a computer
3 Click Fax Shortcut Setup
Creating shortcuts
From a computer
4 Touch Save as Shortcut
From the MFP
Understanding fax options
Adjusting the Darkness setting
Changing the fax resolution
Sending a fax at a later time
6 Touch Advanced Options 7 Touch Delayed Send
1 Touch Cancel Jobs
Cancel an outgoing fax
Fax tips
While the original documents are still scanning
Performing manual fax setup
Fax setup
2 Touch Settings 3 Touch Fax Settings 4 Touch General Fax Settings
5 Touch Station Name
2 Click Configuration
Performing browser fax setup
4 Click Configuration
3 Click Fax Settings 4 Click Fax Job Log or Fax Call Log
Entering the FTP address
5 FTP
Using a shortcut number
Using the address book
Using the address book
3 Click FTP Shortcut Setup
Creating shortcuts
From a computer
FTP options
From the MFP
4 Touch Save as Shortcut
FTP tips
Create a scan to PC profile
2 Click Scan Profile 3 Click Create Scan Profile
6 Scanningdevice to a PC or USB flash memory
9 Return to your computer to view your file
8 Review the instructions on the Scan to PC screen
Understanding scan to PC options
Scanning to a USB flash memory device
Scanning tips
3 Touch Scan to USB drive
Sending a job to print
7 Printing
Printing from a USB flash memory device
Canceling a job from the MFP control panel
Canceling a print job
Canceling a job from a computer running Windows
Canceling a job from the MFP control panel
Canceling a job from the taskbar
Canceling a job from the desktop
Printing a network setup page
Printing the menu settings page
Canceling a job from a Macintosh computer
Canceling a print job from a computer running Mac OS
Printing a directory list
Printing a font sample list
Printing confidential and held jobs
Printing a confidential job
Macintosh
Windows
2 In the Copies & Pages or General pop-up menu, select Job Routing
At the MFP 1 Touch Held Jobs
Entering a Personal Identification Number PIN
Printing and deleting held jobs
Verify Print
Reserve Print
Windows
Repeat Print
Macintosh
2 In the Copies & Pages or General pop-up menu, select Job Routing
Printing on specialty media
At the MFP 1 Touch Held Jobs
Windows
c Select File Æ Print
Mac OS a Select File Æ Page Setup
d Select File Æ Print
Mac OS a Select File Æ Page Setup
Loading standard trays and optional trays
Size indicators
5 Place the print media in the tray
Print side facing down for simplex single-sided printing
Print side facing up for duplex printing
7 Insert the tray into the MFP
Simplex
Duplex
Loading the multipurpose feeder
Setting the Paper Type and Paper Size
3 Touch Paper Menu 4 Touch Paper Size
7 Touch Paper Type
To load print media
Loading letterhead or preprinted paper
Loading paper, transparencies, or envelopes
Simplex single sided
Closing the multipurpose feeder
Loading the 2000-sheet drawer
Elevator button
To load the 2000-sheet drawer
4 Close the loading door
Loading the envelope feeder
4 Flex a stack of envelopes back and forth, and then straighten the edges on a level surface. Press down the corners to flatten them
7 Lower the envelope weight to touch the stack
Linking trays
Understanding paper and specialty 8 media guidelines
Print media sizes Print media types Print media weights
Supported print media
Supported print media Selecting print media Storing print media
Dimensions
Print media sizes
Print media size
Legend - indicates support
C5 Envelope
Print media sizescontinued
162 x 229 mm 6.38 x 9.01 in
Other Envelope1
Print media
Print media types
250-sheet drawer
500-sheet drawer
Print media weights
Print media weightscontinued
Grain short is preferred for papers over 135 g/m2
Print media weightscontinued
Weight
Paper characteristics
Selecting print media
Paper
Unacceptable paper for the ADF
Transparencies
Envelopes
Labels
Card stock
Avoiding jams
Storing print media
Do not remove trays during a print job
9 Installing and removing options
Installing input options
Order of installation
MFP CAUTION The MFP requires three people to lift it safely
Decals
Installing a 250-sheet or 500-sheet drawer
Square hole Tab Round peg
Installing a duplex unit
Tab Square hole Round peg
Installing memory or option cards
Accessing the MFP system board
1 Push the release latch, and lower the multipurpose feeder
2 Push both release latches, and open the top front cover
4 Loosen, but do not remove, the six screws on the shield
3 Press both side door latches, and open the side door
5 Slide the shield to the right, and then remove it
Flash and firmware card connectors
Option card connector
Memory card connector
6 Set the shield aside
Installation
Installing or removing a memory card
Removal
Installing or removing a flash memory or firmware card
Installation
Connector Flash memory or firmware card
Removal
Installing an option card
1 Align the keyholes on the shield with the screws on the frame
Replacing the shield
2 Slide the shield down onto the screws 3 Tighten the screws
4 Close the side door 5 Close the top front cover
Storing supplies
10 Understanding the MFP
Determining the status of supplies
Ready. 88 Toner low
Touch any button to
Conserving supplies
Ordering supplies
Ordering a print cartridge
Designed for use only in the USA and Canada
Declared yield value in accordance with ISO/IEC
Designed for use only in Europe, Middle East, and Africa
Designed for use only in Asia Pacific Region
2 Designed for use only in the USA and Canada
1 Declared yield value in accordance with ISO/IEC
5 Designed for use only in Latin America
For the Asia Pacific Region4
X642e
Ordering a maintenance kit
40X0102 100
40X0100 110
Ordering charge rolls
Ordering a label fuser cleaner
Ordering a transfer roller
Ordering pick rollers
Recycling Lexmark products
To return Lexmark products to Lexmark for recycling
2 Follow the instructions on the computer screen
Scanner registration
Cleaning the scanner glass flatbed and backing material
7 Touch Automatic Scanner Registration
6 Touch the down arrow until Automatic Scanner Registration appears
10 Touch Exit Configuration Menu
Moving the MFP
Moving the MFP within the office
Preparing the MFP for shipment
Adjusting control panel brightness
Brightness
11 Administrativesupport
Adjusting Power Saver
Adjusting screen timeout
Configuring the MFP
3 Touch Settings 4 Touch General Settings
Restricting Function Access
Setting Password Protect for the menus
3 Touch Settings
2 Click Configuration
5 Click Function Access
Setting a password before printing received faxes
3 Under Default Settings, click Fax Settings Æ Analog Fax Setup
5 Select Always On for Held Fax Mode
Setting the Advanced Password
Setting security using the Embedded Web Server EWS
4 Click Create/Change Password
5 Click Create/Change Advanced Password
Using the secure EWS
Supporting SNMPv3 Simple Network Management Protocol version
2 Click Configuration
Disabling SNMPv1 and SNMPv2
Supporting IPSec Internet Protocol Security
2 Click Configuration
2 Click Configuration
6 Click Submit
4 Click TCP/IP Port Access
Using 802.1x Authentication
Disabling ports and protocols
4 Click Certificate Management
4 Click 802.1x Authentication
Confidential Print Setup
4 Click Confidential Print Setup
2 Click Configuration
3 Click Configuration
Using the restricted server list function
Identifying jams
12 Clearing jams
Access doors and trays
Doors and trays
Path and locations
Understanding jam messages
Clearing jams
250 Paper Jam Check MP Feeder
5 Touch Continue 260 Paper Jam Check Env Feeder
4 Load the envelope feeder 5 Adjust the guide
7 Touch Continue
6 Lower the envelope weight
3 Flex and stack the envelopes
23x and 24x jams
1 Open the MFP paper tray, and remove any jammed media
2 Open the duplex tray To remove the media, pull up
3 Open any optional trays beginning at the top, and remove any jammed media
Elevator button
5 Touch Continue
200 and 201 Paper Jam Remove Cartridge
6 Align and reinstall the toner cartridge 7 Close the top front cover
5 Pull the print media up and toward you
8 Close the multipurpose feeder
202 Paper Jam Open Rear Door
9 Touch Continue
5 Touch Continue
3 Remove the jammed media 4 Close the rear door
4 Touch Continue
23x Paper Jam Open Duplex Rear Door
1 Open the duplex rear door 2 Remove the jammed media
Depending on the media location, pull the media either up or down
290, 291, 292, and 294 Scanner Jams
Clearing ADF Jams
1 2 3 4 5 6 7 8 0 #
1 2 3 4 5 6 7 8 0 #
Understanding MFP messages
13 Troubleshooting
Online technical support
Checking an unresponsive MFP
Printing multiple language PDFs
Solving printing problems
Symptom
Solution
Cause
Symptom
Solution
Cause
Solving copy quality problems
Solving scan quality problems
Solving fax problems
Touch Caller ID
Solving option problems
See Solving 2000-sheet drawer problems
Option
Action
Solving 2000-sheet drawer problems
Problem
Solution
See the Card Stock & Label Guide available on our
Solving paper feed problems
Continue
See the Menus and Messages Guide for more
Page
4 Touch Print Quality Pages 5 Touch Exit Configuration Menu
Print quality troubleshooting
Printing the print defects guide
Printing the print quality test pages
paper and specialty media guidelines for more details
Solving print quality problems
Action
Problem
Action
Problem
Page
The Quality menu control panel options can be adjusted to help improve print quality
Conventions
Notices
Electronic emission notices
Part
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
German
CCC EMC notice
Radio interference notice
Japanese VCCI notice Korean MIC statement BSMI EMC notice
Part
REN for this product is part of the product identifier that has the format USAAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point for example, 03 is a REN of 0.3. For earlier products, the REN is shown separately on the label
Notice to users of the Canadian telephone network
Other telecommunications notices
Using this product in Switzerland
Using this product in Germany
Notice to users of the New Zealand telephone network
South Africa telecommunications notice
German GS mark notice Model X642e
Noise emission levels
Mailing address
Physical address
Waste from Electrical and Electronic Equipment WEEE directive
ENERGY STAR
Laser advisory label
LUOKAN 1 LASERLAITE
Hot surface notice
Laser notice
Numerics
Index
Page
Page
Card Stock & Label Guide