Lexmark X642e Solving paper feed problems, See the Card Stock & Label Guide available on our

Solving paper feed problems

Symptom	Cause	Solution
Paper frequently jams.	You are using paper that does	Use recommended paper and other specialty
	not meet the MFP	media.
	specifications.	See the Card Stock & Label Guide available on our
		Lexmark Web site at www.lexmark.com for
		detailed specifications.
		See Avoiding jams for information that can help
		prevent jams from occurring.
	You have loaded too much	Make sure the stack of paper you load does not
	paper or too many envelopes.	exceed the maximum stack height indicated in the
		tray or on the multipurpose feeder.
	Guides in the selected tray are	Move the guides in the tray to the correct position.
	not set to the appropriate
	position for the size paper
	loaded.
	The paper has absorbed	Load paper from a fresh package.
	moisture due to high humidity.	Store paper in its original wrapper until you load it.
		See Storing print media for more information.
	The pick rolls may be worn.	Replace the pick rolls.
		See Ordering pick rollers for more information.
The Paper Jam	You have not pressed	Clear the entire paper path, and then press
message remains	Continue or have not cleared	Continue.
after you remove the	the entire paper path.	See for more information.
jammed paper.
The page that jammed	Jam Recovery in the Setup	Set Jam Recovery to Auto or On.
does not reprint after	menu is set to Off.	See the Menus and Messages Guide for more
you clear the jam.
		information.
Blank pages feed into	An incorrect media type is	Load the correct type media for your print job, or
the output bin.	loaded in the tray being printed	change the Paper Type to match the type of media
	from.	loaded.
		See the Menus and Messages Guide for more
		information.
Original documents	The guides are not adjusted	Adjust the guides toward the media until they lightly
misfeed in the ADF.	properly.	rest against the edge of the media.
	The pick roller mechanism	Replace the roller mechanism.
	may be worn.	See Ordering an ADF pick mechanism for more
		information.
Multiple pages feed	The separator roll may be	Replace the separator roll.
into the ADF.	worn.	See Ordering an ADF separator roller for more
		information.

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