NCR Hardware Support Services | NCR S26 guide

NCR Hardware Support Services

NCR Hardware Support Services

NCR On-Site Hardware Support Services

NCR offers on-site system hardware support. Check with your local office for detailed coverage hours.

NCR Technical Support Web Site

Additional technical information for this server is available to authorized users on the World Wide Web at the following URL:

http://www.columbiasc.ncr.com/techinfo

E-4	System Support Log

Image 164

NCR S26 manual NCR Hardware Support Services, NCR On-Site Hardware Support Services, NCR Technical Support Web Site

Contents

NCR S26 Hot Plug Server Page Contents Using the Bios Setup Utility Adding and Replacing Components Using the System Utilities IRQ/DMA Watt Power Supply Requirements Error MessagesSample Configurations Hot Plug Backplane System Support Log ViiiContents About This Book Who Should Read This Book Conventions Used in This Book Related PublicationsEnter + Y Installation and Documentation Overview Chapter Where to Start Step What to Do How to Do It Where to Find Information Documentation and Additional Help Documentation Additional Help Safety Compliance Compliance and Regulatory StatementsDeclaration of the Manufacturer or Importer Electromagnetic Compatibility EMC Electromagnetic Compatibility Notice USA FCC Declaration of Conformity Product Type Colred Electromagnetic Compatibility Notices International Using System Features ESD Precautions Identifying System Features Front View Identifying System Features Identifying the Rear Panel Features Rear Panel Features Positioning the System Arranging the System in a Stable Position Bottom View Allowing for Air Circulation Bottom View Opening the System Opening the System Opening the Cabinet Housing Major Components Configuring the System BoardFeatures System Board Layout Jumper Settings System Board Jumper Locations Connector Functions Jumper SettingsConnector Functions Jumper Setting Function SW1 Adding and Replacing Components Adding and Replacing Components Types of CPU Boards Installing CPU BoardsInstallation Installing CPU Boards Configurations Memory ConfigurationsUpgrading the Memory Bank Total Memory Restrictions Installing and Removing SIMMs Simm Sockets Installing SIMMs Installing a Simm Removing SIMMs Removing a Simm Reconfiguring the System Installing a Video Memory Chip Upgrading the Video Memory Expanding the PCI System Installing PCI Devices Using the Scsi Feature Installing and Removing Expansion Boards Identifying Expansion Boards Installing an Expansion Board Removing a Bracket Installing a Board Removing an Expansion Board Installing Drives Removing the Upper Front Panel Cover and Frame Installing a 3.5-inch Peripheral Drive Securing the Drive on the Frame 10. Securing the Drive Installing a 5.25-inch Peripheral Drive 11. Securing the Drive Guides 12. Inserting the Drive into the Drive Bay Installing a Hot Plug Fixed Disk Drive Removing a 5.25-inch Peripheral Drive Installing Drives Using the Bios Setup Utility Before Running Setup When to Use the Bios Setup UtilityRun Setup Message Repeatedly Received Entering Setup Bios Utility Basic System Configuration Basic System Configuration Menu, Date and Time Time Diskette DrivesDate IDE Hard Disk Drives Selecting the Auto Option Selecting the User Option Communication SettingsSystem Memory Enhanced IDE Features Hard Disk Block ModeOn Board IDE Hard Disk Size 504 MB Large Memory Support Mode Num Lock After BootAuto Configuration Mode Memory Test Fast Boot Mode Advanced System Configuration Advanced System Configuration, Page One ECC/Parity Mode Selection Shadow RAMInternal Cache CPU Cache External Cache Memory at 15 MB 16 MB Operation of ECC PCI System Configuration PCI IRQ Setting VGA Palette Snoop PCI SlotsOnboard VGA Onboard Scsi Boot Device Onboard Scsi Non-PnP ISA Card Configuration Non-PnP ISA Card Configuration, Page One Non-PnP ISA Card Configuration, Page Two Expansion ROM Region Region Power Saving Configuration Power Saving ConfigurationPower Management Mode System Wake Up Events IDE Hard Disk Standby TimerSystem Suspend Timer System Security Disk Drive Control System Boot Drive Drive Control SettingsOnboard Communication Ports Diskette Drive Serial Port 1 Settings Serial Port 2 SettingsSerial Port 1 Base Address Serial Port 2 Base Address Setting Function Parallel Port SettingsParallel Port Operation Mode Settings Setup Password Setting a PasswordIf You Forget the Password Onboard PS/2 Mouse IRQ Power On Password Remote Diagnostic Configuration Load Setup Default Settings Leaving Setup Type Cylinders Heads Sectors Per Track Hard Disk Drive TypesHard Disk Drive Types Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Using the AFlash Bios Utility Executing AFlash Quick Way to Execute AFlash Making Menu Selections Using the Eisa Configuration UtilityFunctions Keyboard Function Keys Using the KeyboardUsing the Mouse Main Menu Accessing the ECUGetting Help Learn About Configuring Your Computer Configure ComputerSetting the Date and Time Steps in configuring your computer Exit from this Utility Maintain System Configuration DisketteMaintain System Configuration Diskette Configuring Your Computer Initially Important Eisa configuration information Examine Switches or Print Report Examine switches or print report Using the Eisa Configuration Utility Save and Exit Save and Exit Adding or Removing Boards Adding Boards Add or Remove Boards Viewing or Editing Configuration Details Removing a Board See the next page for continuation of the above screen Standard VGA Resources Watt Power Supply Requirements Appendix a Input Nominal Frequency Variations Table A-1 -Watt Power Supply Input RequirementsInput Requirements Table A-2 -Watt Power Supply Output Requirements Output Requirements Output Requirements Error Messages Appendix B Types of Error Messages Software Error Messages Message Action System Error MessagesTable B-1. Error Messages Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Sample Configurations Appendix C Types of Sample Configurations Sample Standard Configuration Installing the Hardware Configuring the System Settings Basic System Configuration Advanced System Configuration Non-PnP ISA Card Configuration System Security Power Saving ConfigurationRemote Diagnostic Configuration Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration If the ECU Will Not Boot Configuring Memory and Other Baseboard Settings Keyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Hot Plug Backplane Appendix D Features Major Components Hot Plug Backplane Figure D-1. Hot Plug Backplane Components Hot Plug Scsi Drive Tray Figure D-2. Hot Plug Scsi Drive Tray Components Scsi Channel Configurations Single-Channel Configuration Figure D-3. Single-Channel Configuration Terminator Setting With External Device Without External Device Dual-Channel Configuration Figure D-5. Dual-Channel Configuration Figure D-6. J3 and J4 Jumper Settings Setting Hard Disk ID Options Strapping the Scsi IDs on the Backplane ID # Table D-3. Scsi Drive ID Settings Strapping the Scsi IDs on the Drive Installation Using the System Board Scsi Connectors Figure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature System Support Log Appendix E Introduction System Identification NCR Technical Support Web Site NCR Hardware Support ServicesNCR On-Site Hardware Support Services Placing a Hardware Support Call NCR Support Phone NumbersBefore Placing a Hardware Support Call Placing a Software Support Call List of NCR Support Telephone Numbers NCR Faxback System United States Support Country Toll-free number Toll number Other Areas SupportTable E-1. Support Telephone Numbers for Specific Countries PRC Customer Support Agreement Overview Support Services System Numbers NCR Support Phone Numbers Priority Plus Next Day Placing a Hardware Support Call Placing a Software Support Call Different Types of Logs One Log for All ServiceHardware Records Hardware Records Entry Hardware LogCustomer UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank Software Product Log System Product Serial Number Software Product Log Software Product Log Software Product Log System Software Log Customer Entry NCR Entry Problem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log Current System Configuration Hardware Configuration ReportAdapter Board Locations System Equipment List Adapter Board Locations PCI Slot PCI Slot 5 Shared Eisa Slot 3 Shared System Equipment List System Equipment List Hardware Configuration Central Processor Unit CPU Preventive MaintenanceGeneral Customer Preventive Maintenance Guidelines General Customer Preventive Maintenance Procedures Disk DrivesTape Drives Plotters Preventive Maintenance Preventive Maintenance Timetable Worksheet Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Preventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement United States Support List of NCR Support Telephone NumbersNCR Faxback System Country Number Index IDE Ventilation Index Index-4