NCR S26 manual List of NCR Support Telephone Numbers, NCR Faxback System

NCR Support Phone Numbers

To place a software support call, follow these steps:

1.Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this chapter. Note that after-hours calls are subject to an extended coverage charge.

2.Provide the following information to the support associate:

–System/network handle

–Brief description of symptoms, including any error messages or numbers displayed

–Your company name and address

–Name and telephone number of the person NCR should contact about the problem

–The dial-up telephone number for direct modem access into your server system

3.A system analyst will return your call. Be prepared to provide the following information:

–Operating system version

–Any patches or service packs to the Operating System or application software

–Application module

–Application/program version

–The exact wording of the error message, including the number, if applicable

List of NCR Support Telephone Numbers

This section contains support telephone numbers for the United States and other areas of the world.

NCR Faxback System

Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system.

NCR S26 Hot Plug Server User Guide E-7