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NCR S26 manual System Software Log

Models: S26

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Software Records

System Software Log

Page __________

Customer Entry	NCR Entry

Date/Time NCR	Date		NCR
Notified	Start Time		Contact

Operator	Resolution

Software Version

Nickname

PICS ID#

Problem
(symptom,
failure#, error#)

E-36	System Support Log

Image 196

NCR S26 manual System Software Log

Contents

NCR S26 Hot Plug Server Page Contents Using the Bios Setup Utility Adding and Replacing ComponentsUsing the System Utilities IRQ/DMAWatt Power Supply Requirements Error MessagesSample Configurations Hot Plug BackplaneSystem Support Log ViiiContents About This Book Who Should Read This BookConventions Used in This Book Related PublicationsEnter + YInstallation and Documentation Overview ChapterWhere to Start Step What to Do How to Do It Where to Find InformationDocumentation and Additional Help DocumentationAdditional Help Safety Compliance Compliance and Regulatory StatementsDeclaration of the Manufacturer or Importer Electromagnetic Compatibility EMCElectromagnetic Compatibility Notice USA FCC Declaration of Conformity Product Type ColredElectromagnetic Compatibility Notices International Using System Features ESD Precautions Identifying System Features Front ViewIdentifying System Features Identifying the Rear Panel Features Rear Panel FeaturesPositioning the System Arranging the System in a Stable Position Bottom ViewAllowing for Air Circulation Bottom View Opening the System Opening the SystemOpening the Cabinet Housing Features Configuring the System BoardMajor Components System Board Layout Jumper Settings System Board Jumper LocationsConnector Functions Jumper SettingsConnector Functions Jumper Setting FunctionSW1 Adding and Replacing Components Adding and Replacing Components Installation Installing CPU BoardsTypes of CPU Boards Installing CPU Boards Configurations Memory ConfigurationsUpgrading the Memory Bank Total MemoryRestrictions Installing and Removing SIMMs Simm SocketsInstalling SIMMs Installing a SimmRemoving SIMMs Removing a SimmReconfiguring the System Installing a Video Memory Chip Upgrading the Video MemoryExpanding the PCI System Installing PCI Devices Using the Scsi Feature Installing and Removing Expansion Boards Identifying Expansion BoardsInstalling an Expansion Board Removing a BracketInstalling a Board Removing an Expansion BoardInstalling Drives Removing the Upper Front Panel Cover and FrameInstalling a 3.5-inch Peripheral Drive Securing the Drive on the Frame10. Securing the Drive Installing a 5.25-inch Peripheral Drive 11. Securing the Drive Guides12. Inserting the Drive into the Drive Bay Installing a Hot Plug Fixed Disk Drive Removing a 5.25-inch Peripheral DriveInstalling Drives Using the Bios Setup Utility Run Setup Message Repeatedly Received When to Use the Bios Setup UtilityBefore Running Setup Entering Setup Bios UtilityBasic System Configuration Basic System Configuration Menu,Date and Time Date Diskette DrivesTime IDE Hard Disk Drives Selecting the Auto OptionSystem Memory Communication SettingsSelecting the User Option Enhanced IDE Features Hard Disk Block ModeOn Board IDE Hard Disk Size 504 MBLarge Memory Support Mode Num Lock After BootAuto Configuration Mode Memory TestFast Boot Mode Advanced System Configuration Advanced System Configuration, Page OneECC/Parity Mode Selection Shadow RAMInternal Cache CPU Cache External CacheMemory at 15 MB 16 MB Operation of ECCPCI System Configuration PCI IRQ SettingVGA Palette Snoop PCI SlotsOnboard VGA Onboard ScsiBoot Device Onboard ScsiNon-PnP ISA Card Configuration Non-PnP ISA Card Configuration, Page OneNon-PnP ISA Card Configuration, Page Two Expansion ROM RegionRegion Power Management Mode Power Saving ConfigurationPower Saving Configuration System Suspend Timer IDE Hard Disk Standby TimerSystem Wake Up Events System Security Disk Drive ControlSystem Boot Drive Drive Control SettingsOnboard Communication Ports Diskette DriveSerial Port 1 Settings Serial Port 2 SettingsSerial Port 1 Base Address Serial Port 2 Base AddressParallel Port Operation Mode Settings Parallel Port SettingsSetting Function Setup Password Setting a PasswordIf You Forget the Password Onboard PS/2 Mouse IRQPower On Password Remote Diagnostic ConfigurationLoad Setup Default Settings Leaving Setup Hard Disk Drive Types Hard Disk Drive TypesType Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Using the AFlash Bios Utility Executing AFlashQuick Way to Execute AFlash Functions Using the Eisa Configuration UtilityMaking Menu Selections Using the Mouse Using the KeyboardKeyboard Function Keys Getting Help Accessing the ECUMain Menu Learn About Configuring Your Computer Configure ComputerSetting the Date and Time Steps in configuring your computerMaintain System Configuration Diskette Maintain System Configuration DisketteExit from this Utility Configuring Your Computer Initially Important Eisa configuration informationExamine Switches or Print Report Examine switches or print reportUsing the Eisa Configuration Utility Save and Exit Save and ExitAdding or Removing Boards Adding BoardsAdd or Remove Boards Viewing or Editing Configuration Details Removing a BoardSee the next page for continuation of the above screen Standard VGA Resources Watt Power Supply Requirements Appendix aInput Requirements Table A-1 -Watt Power Supply Input RequirementsInput Nominal Frequency Variations Table A-2 -Watt Power Supply Output Requirements Output RequirementsOutput Requirements Error Messages Appendix BTypes of Error Messages Software Error Messages Table B-1. Error Messages System Error MessagesMessage Action Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Sample Configurations Appendix CTypes of Sample Configurations Sample Standard Configuration Installing the HardwareConfiguring the System Settings Basic System ConfigurationAdvanced System Configuration Non-PnP ISA Card ConfigurationRemote Diagnostic Configuration Power Saving ConfigurationSystem Security Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration If the ECU Will Not Boot Configuring Memory and Other Baseboard SettingsKeyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Hot Plug Backplane Appendix DFeatures Major Components Hot Plug Backplane Figure D-1. Hot Plug Backplane ComponentsHot Plug Scsi Drive Tray Figure D-2. Hot Plug Scsi Drive Tray ComponentsScsi Channel Configurations Single-Channel Configuration Figure D-3. Single-Channel ConfigurationTerminator Setting With External Device Without External DeviceDual-Channel Configuration Figure D-5. Dual-Channel ConfigurationFigure D-6. J3 and J4 Jumper Settings Setting Hard Disk ID Options Strapping the Scsi IDs on the BackplaneID # Table D-3. Scsi Drive ID Settings Strapping the Scsi IDs on the DriveInstallation Using the System Board Scsi ConnectorsFigure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature System Support Log Appendix EIntroduction System Identification NCR On-Site Hardware Support Services NCR Hardware Support ServicesNCR Technical Support Web Site Before Placing a Hardware Support Call NCR Support Phone NumbersPlacing a Hardware Support Call Placing a Software Support Call List of NCR Support Telephone Numbers NCR Faxback SystemUnited States Support Table E-1. Support Telephone Numbers for Specific Countries Other Areas SupportCountry Toll-free number Toll number PRC Customer Support Agreement Overview Support Services System NumbersNCR Support Phone Numbers Priority Plus Next DayPlacing a Hardware Support Call Placing a Software Support Call Hardware Records One Log for All ServiceDifferent Types of Logs Hardware Records Customer Hardware LogEntry UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank Software Product Log System Product Serial NumberSoftware Product Log Software Product Log Software Product Log System Software Log Customer Entry NCR EntryProblem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log Current System Configuration Hardware Configuration ReportAdapter Board Locations System Equipment ListAdapter Board Locations PCI Slot PCI Slot 5 Shared Eisa Slot 3 SharedSystem Equipment List System Equipment List Hardware Configuration General Customer Preventive Maintenance Guidelines Preventive MaintenanceCentral Processor Unit CPU General Customer Preventive Maintenance Procedures Disk DrivesTape Drives PlottersPreventive Maintenance Preventive Maintenance Timetable Worksheet Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecPreventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement NCR Faxback System List of NCR Support Telephone NumbersUnited States Support Country Number Index IDE Ventilation Index Index-4