Support Services
– What operating system and version are you using?
8.Depending on the kind of failure or error, the system analyst may ask you to perform a system backup.
Placing a Software Support Call
Software support contract agreements are available to support your local operating system environment. Ask about these service products at the support center.
To place a software support call, follow these steps:
1.Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this appendix. Note that
2.Provide the following information to the support associate:
–System/network handle
–Brief description of symptoms, including any error messages or numbers displayed
–Your company name and address
–Name and telephone number of the person NCR should contact about the problem
3.A system analyst will return your call. Be prepared to provide the following information:
–Operating system version
–Application module
–Application/program version
–The exact wording of the error message, including the number, if applicable
System Support Log |
