List of NCR Support Telephone Numbers, NCR Faxback System | NCR S26

List of NCR Support Telephone Numbers

List of NCR Support Telephone Numbers

This section contains support telephone numbers for the United States and other areas of the world.

NCR Faxback System

Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system.

United States Support

In the United States, call the NCR General Purpose Global Support Center.

NCR UNIX SVR4 MP-RAS	1-800-543-9935
Other Supported Network Operating Systems	1-800-469-4668

NCR S26 Hot Plug Server User Guide

E-55

Image 215

NCR S26 manual List of NCR Support Telephone Numbers, NCR Faxback System, United States Support

Contents

NCR S26 Hot Plug Server Page Contents Adding and Replacing Components Using the Bios Setup Utility IRQ/DMA Using the System Utilities Hot Plug Backplane Watt Power Supply RequirementsError Messages Sample Configurations System Support Log ViiiContents Who Should Read This Book About This Book + Y Conventions Used in This BookRelated Publications Enter Chapter Installation and Documentation Overview Step What to Do How to Do It Where to Find Information Where to Start Documentation Documentation and Additional Help Additional Help Electromagnetic Compatibility EMC Safety ComplianceCompliance and Regulatory Statements Declaration of the Manufacturer or Importer Electromagnetic Compatibility Notice USA Product Type Colred FCC Declaration of Conformity Electromagnetic Compatibility Notices International Using System Features ESD Precautions Front View Identifying System Features Identifying System Features Rear Panel Features Identifying the Rear Panel Features Arranging the System in a Stable Position Bottom View Positioning the System Allowing for Air Circulation Bottom View Opening the System Opening the System Opening the Cabinet Housing Major Components Configuring the System BoardFeatures System Board Layout System Board Jumper Locations Jumper Settings Jumper Setting Function Connector FunctionsJumper Settings Connector Functions SW1 Adding and Replacing Components Adding and Replacing Components Types of CPU Boards Installing CPU BoardsInstallation Installing CPU Boards Bank Total Memory ConfigurationsMemory Configurations Upgrading the Memory Restrictions Simm Sockets Installing and Removing SIMMs Installing a Simm Installing SIMMs Removing a Simm Removing SIMMs Reconfiguring the System Upgrading the Video Memory Installing a Video Memory Chip Expanding the PCI System Installing PCI Devices Using the Scsi Feature Identifying Expansion Boards Installing and Removing Expansion Boards Removing a Bracket Installing an Expansion Board Removing an Expansion Board Installing a Board Removing the Upper Front Panel Cover and Frame Installing Drives Securing the Drive on the Frame Installing a 3.5-inch Peripheral Drive 10. Securing the Drive 11. Securing the Drive Guides Installing a 5.25-inch Peripheral Drive 12. Inserting the Drive into the Drive Bay Removing a 5.25-inch Peripheral Drive Installing a Hot Plug Fixed Disk Drive Installing Drives Using the Bios Setup Utility Before Running Setup When to Use the Bios Setup UtilityRun Setup Message Repeatedly Received Bios Utility Entering Setup Basic System Configuration Menu, Basic System Configuration Date and Time Time Diskette DrivesDate Selecting the Auto Option IDE Hard Disk Drives Selecting the User Option Communication SettingsSystem Memory Hard Disk Size 504 MB Enhanced IDE FeaturesHard Disk Block Mode On Board IDE Memory Test Large Memory Support ModeNum Lock After Boot Auto Configuration Mode Fast Boot Mode Advanced System Configuration, Page One Advanced System Configuration External Cache ECC/Parity Mode SelectionShadow RAM Internal Cache CPU Cache Operation of ECC Memory at 15 MB 16 MB PCI IRQ Setting PCI System Configuration Onboard Scsi VGA Palette SnoopPCI Slots Onboard VGA Onboard Scsi Boot Device Non-PnP ISA Card Configuration, Page One Non-PnP ISA Card Configuration Expansion ROM Region Non-PnP ISA Card Configuration, Page Two Region Power Saving Configuration Power Saving ConfigurationPower Management Mode System Wake Up Events IDE Hard Disk Standby TimerSystem Suspend Timer Disk Drive Control System Security Diskette Drive System Boot DriveDrive Control Settings Onboard Communication Ports Serial Port 2 Base Address Serial Port 1 SettingsSerial Port 2 Settings Serial Port 1 Base Address Setting Function Parallel Port SettingsParallel Port Operation Mode Settings Onboard PS/2 Mouse IRQ Setup PasswordSetting a Password If You Forget the Password Remote Diagnostic Configuration Power On Password Load Setup Default Settings Leaving Setup Type Cylinders Heads Sectors Per Track Hard Disk Drive TypesHard Disk Drive Types Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Executing AFlash Using the AFlash Bios Utility Quick Way to Execute AFlash Making Menu Selections Using the Eisa Configuration UtilityFunctions Keyboard Function Keys Using the KeyboardUsing the Mouse Main Menu Accessing the ECUGetting Help Steps in configuring your computer Learn About Configuring Your ComputerConfigure Computer Setting the Date and Time Exit from this Utility Maintain System Configuration DisketteMaintain System Configuration Diskette Important Eisa configuration information Configuring Your Computer Initially Examine switches or print report Examine Switches or Print Report Using the Eisa Configuration Utility Save and Exit Save and Exit Adding Boards Adding or Removing Boards Add or Remove Boards Removing a Board Viewing or Editing Configuration Details See the next page for continuation of the above screen Standard VGA Resources Appendix a Watt Power Supply Requirements Input Nominal Frequency Variations Table A-1 -Watt Power Supply Input RequirementsInput Requirements Output Requirements Table A-2 -Watt Power Supply Output Requirements Output Requirements Appendix B Error Messages Types of Error Messages Software Error Messages Message Action System Error MessagesTable B-1. Error Messages Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Appendix C Sample Configurations Types of Sample Configurations Installing the Hardware Sample Standard Configuration Basic System Configuration Configuring the System Settings Non-PnP ISA Card Configuration Advanced System Configuration System Security Power Saving ConfigurationRemote Diagnostic Configuration Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration Configuring Memory and Other Baseboard Settings If the ECU Will Not Boot Keyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Appendix D Hot Plug Backplane Features Major Components Figure D-1. Hot Plug Backplane Components Hot Plug Backplane Figure D-2. Hot Plug Scsi Drive Tray Components Hot Plug Scsi Drive Tray Scsi Channel Configurations Figure D-3. Single-Channel Configuration Single-Channel Configuration Without External Device Terminator Setting With External Device Figure D-5. Dual-Channel Configuration Dual-Channel Configuration Figure D-6. J3 and J4 Jumper Settings Strapping the Scsi IDs on the Backplane Setting Hard Disk ID Options ID # Strapping the Scsi IDs on the Drive Table D-3. Scsi Drive ID Settings Using the System Board Scsi Connectors Installation Figure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature Appendix E System Support Log Introduction System Identification NCR Technical Support Web Site NCR Hardware Support ServicesNCR On-Site Hardware Support Services Placing a Hardware Support Call NCR Support Phone NumbersBefore Placing a Hardware Support Call Placing a Software Support Call NCR Faxback System List of NCR Support Telephone Numbers United States Support Country Toll-free number Toll number Other Areas SupportTable E-1. Support Telephone Numbers for Specific Countries PRC Customer Support Agreement Overview System Numbers Support Services Priority Plus Next Day NCR Support Phone Numbers Placing a Hardware Support Call Placing a Software Support Call Different Types of Logs One Log for All ServiceHardware Records Hardware Records Entry Hardware LogCustomer UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank System Product Serial Number Software Product Log Software Product Log Software Product Log Software Product Log Customer Entry NCR Entry System Software Log Problem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log System Equipment List Current System ConfigurationHardware Configuration Report Adapter Board Locations PCI Slot PCI Slot 5 Shared Eisa Slot 3 Shared Adapter Board Locations System Equipment List System Equipment List Hardware Configuration Central Processor Unit CPU Preventive MaintenanceGeneral Customer Preventive Maintenance Guidelines Plotters General Customer Preventive Maintenance ProceduresDisk Drives Tape Drives Preventive Maintenance Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Preventive Maintenance Timetable Worksheet Preventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement United States Support List of NCR Support Telephone NumbersNCR Faxback System Country Number Index IDE Ventilation Index Index-4