NCR S26 manual NCR Support Phone Numbers, Before Placing a Hardware Support Call

NCR Support Phone Numbers

NCR Support Phone Numbers

A list of NCR support telephone numbers is located in this chapter. Enter the NCR support phone numbers that you will use in the spaces provided below.

Enter Hardware Support Number	__________________
Enter Software Support Number	__________________
Enter After Hours Support Number	__________________

Before Placing a Hardware Support Call

Before placing a hardware support call, follow these steps:

1.Consult the system User Guide.

2.Understand the Failure Mode.

3.Consult your in-house help desk.

4.Run the system diagnostics.

5.Record any error codes or error messages.

6.Eliminate any third-party integrated components (hardware or software).

7.If the problem is related to a third-party component, contact the third- party technical support.

Placing a Hardware Support Call

To place a hardware support call, follow these steps:

1.Call the hardware support number you recorded on the previous page. Note that after-hours calls are subject to an extended coverage charge.

2.Provide the following information to the support associate:

–Model/serial number

–Brief description of symptoms, including any error messages or numbers displayed

NCR S26 Hot Plug Server User Guide E-5