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E-28	System Support Log

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Contents

NCR S26 Hot Plug Server Page Contents Using the Bios Setup Utility Adding and Replacing ComponentsUsing the System Utilities IRQ/DMAWatt Power Supply Requirements Error MessagesSample Configurations Hot Plug BackplaneSystem Support Log ViiiContents About This Book Who Should Read This BookConventions Used in This Book Related PublicationsEnter + YInstallation and Documentation Overview ChapterWhere to Start Step What to Do How to Do It Where to Find InformationDocumentation and Additional Help DocumentationAdditional Help Safety Compliance Compliance and Regulatory StatementsDeclaration of the Manufacturer or Importer Electromagnetic Compatibility EMCElectromagnetic Compatibility Notice USA FCC Declaration of Conformity Product Type ColredElectromagnetic Compatibility Notices International Using System Features ESD Precautions Identifying System Features Front ViewIdentifying System Features Identifying the Rear Panel Features Rear Panel FeaturesPositioning the System Arranging the System in a Stable Position Bottom ViewAllowing for Air Circulation Bottom View Opening the System Opening the SystemOpening the Cabinet Housing Major Components Configuring the System BoardFeatures System Board Layout Jumper Settings System Board Jumper LocationsConnector Functions Jumper SettingsConnector Functions Jumper Setting FunctionSW1 Adding and Replacing Components Adding and Replacing Components Types of CPU Boards Installing CPU BoardsInstallation Installing CPU Boards Configurations Memory ConfigurationsUpgrading the Memory Bank Total MemoryRestrictions Installing and Removing SIMMs Simm SocketsInstalling SIMMs Installing a SimmRemoving SIMMs Removing a SimmReconfiguring the System Installing a Video Memory Chip Upgrading the Video MemoryExpanding the PCI System Installing PCI Devices Using the Scsi Feature Installing and Removing Expansion Boards Identifying Expansion BoardsInstalling an Expansion Board Removing a BracketInstalling a Board Removing an Expansion BoardInstalling Drives Removing the Upper Front Panel Cover and FrameInstalling a 3.5-inch Peripheral Drive Securing the Drive on the Frame10. Securing the Drive Installing a 5.25-inch Peripheral Drive 11. Securing the Drive Guides12. Inserting the Drive into the Drive Bay Installing a Hot Plug Fixed Disk Drive Removing a 5.25-inch Peripheral DriveInstalling Drives Using the Bios Setup Utility Before Running Setup When to Use the Bios Setup UtilityRun Setup Message Repeatedly Received Entering Setup Bios UtilityBasic System Configuration Basic System Configuration Menu,Date and Time Time Diskette DrivesDate IDE Hard Disk Drives Selecting the Auto OptionSelecting the User Option Communication SettingsSystem Memory Enhanced IDE Features Hard Disk Block ModeOn Board IDE Hard Disk Size 504 MBLarge Memory Support Mode Num Lock After BootAuto Configuration Mode Memory TestFast Boot Mode Advanced System Configuration Advanced System Configuration, Page OneECC/Parity Mode Selection Shadow RAMInternal Cache CPU Cache External CacheMemory at 15 MB 16 MB Operation of ECCPCI System Configuration PCI IRQ SettingVGA Palette Snoop PCI SlotsOnboard VGA Onboard ScsiBoot Device Onboard ScsiNon-PnP ISA Card Configuration Non-PnP ISA Card Configuration, Page OneNon-PnP ISA Card Configuration, Page Two Expansion ROM RegionRegion Power Saving Configuration Power Saving ConfigurationPower Management Mode System Wake Up Events IDE Hard Disk Standby TimerSystem Suspend Timer System Security Disk Drive ControlSystem Boot Drive Drive Control SettingsOnboard Communication Ports Diskette DriveSerial Port 1 Settings Serial Port 2 SettingsSerial Port 1 Base Address Serial Port 2 Base AddressSetting Function Parallel Port SettingsParallel Port Operation Mode Settings Setup Password Setting a PasswordIf You Forget the Password Onboard PS/2 Mouse IRQPower On Password Remote Diagnostic ConfigurationLoad Setup Default Settings Leaving Setup Type Cylinders Heads Sectors Per Track Hard Disk Drive TypesHard Disk Drive Types Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Using the AFlash Bios Utility Executing AFlashQuick Way to Execute AFlash Making Menu Selections Using the Eisa Configuration UtilityFunctions Keyboard Function Keys Using the KeyboardUsing the Mouse Main Menu Accessing the ECUGetting Help Learn About Configuring Your Computer Configure ComputerSetting the Date and Time Steps in configuring your computerExit from this Utility Maintain System Configuration DisketteMaintain System Configuration Diskette Configuring Your Computer Initially Important Eisa configuration informationExamine Switches or Print Report Examine switches or print reportUsing the Eisa Configuration Utility Save and Exit Save and ExitAdding or Removing Boards Adding BoardsAdd or Remove Boards Viewing or Editing Configuration Details Removing a BoardSee the next page for continuation of the above screen Standard VGA Resources Watt Power Supply Requirements Appendix aInput Nominal Frequency Variations Table A-1 -Watt Power Supply Input RequirementsInput Requirements Table A-2 -Watt Power Supply Output Requirements Output RequirementsOutput Requirements Error Messages Appendix BTypes of Error Messages Software Error Messages Message Action System Error MessagesTable B-1. Error Messages Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Sample Configurations Appendix CTypes of Sample Configurations Sample Standard Configuration Installing the HardwareConfiguring the System Settings Basic System ConfigurationAdvanced System Configuration Non-PnP ISA Card ConfigurationSystem Security Power Saving ConfigurationRemote Diagnostic Configuration Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration If the ECU Will Not Boot Configuring Memory and Other Baseboard SettingsKeyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Hot Plug Backplane Appendix DFeatures Major Components Hot Plug Backplane Figure D-1. Hot Plug Backplane ComponentsHot Plug Scsi Drive Tray Figure D-2. Hot Plug Scsi Drive Tray ComponentsScsi Channel Configurations Single-Channel Configuration Figure D-3. Single-Channel ConfigurationTerminator Setting With External Device Without External DeviceDual-Channel Configuration Figure D-5. Dual-Channel ConfigurationFigure D-6. J3 and J4 Jumper Settings Setting Hard Disk ID Options Strapping the Scsi IDs on the BackplaneID # Table D-3. Scsi Drive ID Settings Strapping the Scsi IDs on the DriveInstallation Using the System Board Scsi ConnectorsFigure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature System Support Log Appendix EIntroduction System Identification NCR Technical Support Web Site NCR Hardware Support ServicesNCR On-Site Hardware Support Services Placing a Hardware Support Call NCR Support Phone NumbersBefore Placing a Hardware Support Call Placing a Software Support Call List of NCR Support Telephone Numbers NCR Faxback SystemUnited States Support Country Toll-free number Toll number Other Areas SupportTable E-1. Support Telephone Numbers for Specific Countries PRC Customer Support Agreement Overview Support Services System NumbersNCR Support Phone Numbers Priority Plus Next DayPlacing a Hardware Support Call Placing a Software Support Call Different Types of Logs One Log for All ServiceHardware Records Hardware Records Entry Hardware LogCustomer UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank Software Product Log System Product Serial NumberSoftware Product Log Software Product Log Software Product Log System Software Log Customer Entry NCR EntryProblem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log Current System Configuration Hardware Configuration ReportAdapter Board Locations System Equipment ListAdapter Board Locations PCI Slot PCI Slot 5 Shared Eisa Slot 3 SharedSystem Equipment List System Equipment List Hardware Configuration Central Processor Unit CPU Preventive MaintenanceGeneral Customer Preventive Maintenance Guidelines General Customer Preventive Maintenance Procedures Disk DrivesTape Drives PlottersPreventive Maintenance Preventive Maintenance Timetable Worksheet Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecPreventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement United States Support List of NCR Support Telephone NumbersNCR Faxback System Country Number Index IDE Ventilation Index Index-4