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NCR S26 manual Customer Support Agreement

Models: S26

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Customer Support Agreement

Customer Support Agreement

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NCR S26 Hot Plug Server User Guide

E-11

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NCR S26 manual Customer Support Agreement

Contents

NCR S26 Hot Plug Server Page Contents Adding and Replacing Components Using the Bios Setup UtilityIRQ/DMA Using the System UtilitiesHot Plug Backplane Watt Power Supply RequirementsError Messages Sample ConfigurationsSystem Support Log ViiiContents Who Should Read This Book About This Book+ Y Conventions Used in This BookRelated Publications EnterChapter Installation and Documentation OverviewStep What to Do How to Do It Where to Find Information Where to StartDocumentation Documentation and Additional HelpAdditional Help Electromagnetic Compatibility EMC Safety ComplianceCompliance and Regulatory Statements Declaration of the Manufacturer or ImporterElectromagnetic Compatibility Notice USA Product Type Colred FCC Declaration of ConformityElectromagnetic Compatibility Notices International Using System Features ESD Precautions Front View Identifying System FeaturesIdentifying System Features Rear Panel Features Identifying the Rear Panel FeaturesArranging the System in a Stable Position Bottom View Positioning the SystemAllowing for Air Circulation Bottom View Opening the System Opening the SystemOpening the Cabinet Housing Configuring the System Board FeaturesMajor Components System Board Layout System Board Jumper Locations Jumper SettingsJumper Setting Function Connector FunctionsJumper Settings Connector FunctionsSW1 Adding and Replacing Components Adding and Replacing Components Installing CPU Boards InstallationTypes of CPU Boards Installing CPU Boards Bank Total Memory ConfigurationsMemory Configurations Upgrading the MemoryRestrictions Simm Sockets Installing and Removing SIMMsInstalling a Simm Installing SIMMsRemoving a Simm Removing SIMMsReconfiguring the System Upgrading the Video Memory Installing a Video Memory ChipExpanding the PCI System Installing PCI Devices Using the Scsi Feature Identifying Expansion Boards Installing and Removing Expansion BoardsRemoving a Bracket Installing an Expansion BoardRemoving an Expansion Board Installing a BoardRemoving the Upper Front Panel Cover and Frame Installing DrivesSecuring the Drive on the Frame Installing a 3.5-inch Peripheral Drive10. Securing the Drive 11. Securing the Drive Guides Installing a 5.25-inch Peripheral Drive12. Inserting the Drive into the Drive Bay Removing a 5.25-inch Peripheral Drive Installing a Hot Plug Fixed Disk DriveInstalling Drives Using the Bios Setup Utility When to Use the Bios Setup Utility Run Setup Message Repeatedly ReceivedBefore Running Setup Bios Utility Entering SetupBasic System Configuration Menu, Basic System ConfigurationDate and Time Diskette Drives DateTime Selecting the Auto Option IDE Hard Disk DrivesCommunication Settings System MemorySelecting the User Option Hard Disk Size 504 MB Enhanced IDE FeaturesHard Disk Block Mode On Board IDEMemory Test Large Memory Support ModeNum Lock After Boot Auto Configuration ModeFast Boot Mode Advanced System Configuration, Page One Advanced System ConfigurationExternal Cache ECC/Parity Mode SelectionShadow RAM Internal Cache CPU CacheOperation of ECC Memory at 15 MB 16 MBPCI IRQ Setting PCI System ConfigurationOnboard Scsi VGA Palette SnoopPCI Slots Onboard VGAOnboard Scsi Boot DeviceNon-PnP ISA Card Configuration, Page One Non-PnP ISA Card ConfigurationExpansion ROM Region Non-PnP ISA Card Configuration, Page TwoRegion Power Saving Configuration Power Management ModePower Saving Configuration IDE Hard Disk Standby Timer System Suspend TimerSystem Wake Up Events Disk Drive Control System SecurityDiskette Drive System Boot DriveDrive Control Settings Onboard Communication PortsSerial Port 2 Base Address Serial Port 1 SettingsSerial Port 2 Settings Serial Port 1 Base AddressParallel Port Settings Parallel Port Operation Mode SettingsSetting Function Onboard PS/2 Mouse IRQ Setup PasswordSetting a Password If You Forget the PasswordRemote Diagnostic Configuration Power On PasswordLoad Setup Default Settings Leaving Setup Hard Disk Drive Types Hard Disk Drive TypesType Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Executing AFlash Using the AFlash Bios UtilityQuick Way to Execute AFlash Using the Eisa Configuration Utility FunctionsMaking Menu Selections Using the Keyboard Using the MouseKeyboard Function Keys Accessing the ECU Getting HelpMain Menu Steps in configuring your computer Learn About Configuring Your ComputerConfigure Computer Setting the Date and TimeMaintain System Configuration Diskette Maintain System Configuration DisketteExit from this Utility Important Eisa configuration information Configuring Your Computer InitiallyExamine switches or print report Examine Switches or Print ReportUsing the Eisa Configuration Utility Save and Exit Save and ExitAdding Boards Adding or Removing BoardsAdd or Remove Boards Removing a Board Viewing or Editing Configuration DetailsSee the next page for continuation of the above screen Standard VGA Resources Appendix a Watt Power Supply RequirementsTable A-1 -Watt Power Supply Input Requirements Input RequirementsInput Nominal Frequency Variations Output Requirements Table A-2 -Watt Power Supply Output RequirementsOutput Requirements Appendix B Error MessagesTypes of Error Messages Software Error Messages System Error Messages Table B-1. Error MessagesMessage Action Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Appendix C Sample ConfigurationsTypes of Sample Configurations Installing the Hardware Sample Standard ConfigurationBasic System Configuration Configuring the System SettingsNon-PnP ISA Card Configuration Advanced System ConfigurationPower Saving Configuration Remote Diagnostic ConfigurationSystem Security Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration Configuring Memory and Other Baseboard Settings If the ECU Will Not BootKeyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Appendix D Hot Plug BackplaneFeatures Major Components Figure D-1. Hot Plug Backplane Components Hot Plug BackplaneFigure D-2. Hot Plug Scsi Drive Tray Components Hot Plug Scsi Drive TrayScsi Channel Configurations Figure D-3. Single-Channel Configuration Single-Channel ConfigurationWithout External Device Terminator Setting With External DeviceFigure D-5. Dual-Channel Configuration Dual-Channel ConfigurationFigure D-6. J3 and J4 Jumper Settings Strapping the Scsi IDs on the Backplane Setting Hard Disk ID OptionsID # Strapping the Scsi IDs on the Drive Table D-3. Scsi Drive ID SettingsUsing the System Board Scsi Connectors InstallationFigure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature Appendix E System Support LogIntroduction System Identification NCR Hardware Support Services NCR On-Site Hardware Support ServicesNCR Technical Support Web Site NCR Support Phone Numbers Before Placing a Hardware Support CallPlacing a Hardware Support Call Placing a Software Support Call NCR Faxback System List of NCR Support Telephone NumbersUnited States Support Other Areas Support Table E-1. Support Telephone Numbers for Specific CountriesCountry Toll-free number Toll number PRC Customer Support Agreement Overview System Numbers Support ServicesPriority Plus Next Day NCR Support Phone NumbersPlacing a Hardware Support Call Placing a Software Support Call One Log for All Service Hardware RecordsDifferent Types of Logs Hardware Records Hardware Log CustomerEntry UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank System Product Serial Number Software Product LogSoftware Product Log Software Product Log Software Product Log Customer Entry NCR Entry System Software LogProblem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log System Equipment List Current System ConfigurationHardware Configuration Report Adapter Board LocationsPCI Slot PCI Slot 5 Shared Eisa Slot 3 Shared Adapter Board LocationsSystem Equipment List System Equipment List Hardware Configuration Preventive Maintenance General Customer Preventive Maintenance GuidelinesCentral Processor Unit CPU Plotters General Customer Preventive Maintenance ProceduresDisk Drives Tape DrivesPreventive Maintenance Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Preventive Maintenance Timetable WorksheetPreventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement List of NCR Support Telephone Numbers NCR Faxback SystemUnited States Support Country Number Index IDE Ventilation Index Index-4