Customer Support Agreement | NCR S26 instruction

Customer Support Agreement

Customer Support Agreement

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NCR S26 Hot Plug Server User Guide

E-11

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NCR S26 manual Customer Support Agreement

Contents

NCR S26 Hot Plug Server Page Contents Adding and Replacing Components Using the Bios Setup Utility IRQ/DMA Using the System Utilities Hot Plug Backplane Watt Power Supply RequirementsError Messages Sample Configurations System Support Log ViiiContents Who Should Read This Book About This Book + Y Conventions Used in This BookRelated Publications Enter Chapter Installation and Documentation Overview Step What to Do How to Do It Where to Find Information Where to Start Documentation Documentation and Additional Help Additional Help Electromagnetic Compatibility EMC Safety ComplianceCompliance and Regulatory Statements Declaration of the Manufacturer or Importer Electromagnetic Compatibility Notice USA Product Type Colred FCC Declaration of Conformity Electromagnetic Compatibility Notices International Using System Features ESD Precautions Front View Identifying System Features Identifying System Features Rear Panel Features Identifying the Rear Panel Features Arranging the System in a Stable Position Bottom View Positioning the System Allowing for Air Circulation Bottom View Opening the System Opening the System Opening the Cabinet Housing Configuring the System Board FeaturesMajor Components System Board Layout System Board Jumper Locations Jumper Settings Jumper Setting Function Connector FunctionsJumper Settings Connector Functions SW1 Adding and Replacing Components Adding and Replacing Components Installing CPU Boards InstallationTypes of CPU Boards Installing CPU Boards Bank Total Memory ConfigurationsMemory Configurations Upgrading the Memory Restrictions Simm Sockets Installing and Removing SIMMs Installing a Simm Installing SIMMs Removing a Simm Removing SIMMs Reconfiguring the System Upgrading the Video Memory Installing a Video Memory Chip Expanding the PCI System Installing PCI Devices Using the Scsi Feature Identifying Expansion Boards Installing and Removing Expansion Boards Removing a Bracket Installing an Expansion Board Removing an Expansion Board Installing a Board Removing the Upper Front Panel Cover and Frame Installing Drives Securing the Drive on the Frame Installing a 3.5-inch Peripheral Drive 10. Securing the Drive 11. Securing the Drive Guides Installing a 5.25-inch Peripheral Drive 12. Inserting the Drive into the Drive Bay Removing a 5.25-inch Peripheral Drive Installing a Hot Plug Fixed Disk Drive Installing Drives Using the Bios Setup Utility When to Use the Bios Setup Utility Run Setup Message Repeatedly ReceivedBefore Running Setup Bios Utility Entering Setup Basic System Configuration Menu, Basic System Configuration Date and Time Diskette Drives DateTime Selecting the Auto Option IDE Hard Disk Drives Communication Settings System MemorySelecting the User Option Hard Disk Size 504 MB Enhanced IDE FeaturesHard Disk Block Mode On Board IDE Memory Test Large Memory Support ModeNum Lock After Boot Auto Configuration Mode Fast Boot Mode Advanced System Configuration, Page One Advanced System Configuration External Cache ECC/Parity Mode SelectionShadow RAM Internal Cache CPU Cache Operation of ECC Memory at 15 MB 16 MB PCI IRQ Setting PCI System Configuration Onboard Scsi VGA Palette SnoopPCI Slots Onboard VGA Onboard Scsi Boot Device Non-PnP ISA Card Configuration, Page One Non-PnP ISA Card Configuration Expansion ROM Region Non-PnP ISA Card Configuration, Page Two Region Power Saving Configuration Power Management ModePower Saving Configuration IDE Hard Disk Standby Timer System Suspend TimerSystem Wake Up Events Disk Drive Control System Security Diskette Drive System Boot DriveDrive Control Settings Onboard Communication Ports Serial Port 2 Base Address Serial Port 1 SettingsSerial Port 2 Settings Serial Port 1 Base Address Parallel Port Settings Parallel Port Operation Mode SettingsSetting Function Onboard PS/2 Mouse IRQ Setup PasswordSetting a Password If You Forget the Password Remote Diagnostic Configuration Power On Password Load Setup Default Settings Leaving Setup Hard Disk Drive Types Hard Disk Drive TypesType Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Type Cylinders Heads Sectors Per Track Using the System Utilities Identifying the System Utilities Executing AFlash Using the AFlash Bios Utility Quick Way to Execute AFlash Using the Eisa Configuration Utility FunctionsMaking Menu Selections Using the Keyboard Using the MouseKeyboard Function Keys Accessing the ECU Getting HelpMain Menu Steps in configuring your computer Learn About Configuring Your ComputerConfigure Computer Setting the Date and Time Maintain System Configuration Diskette Maintain System Configuration DisketteExit from this Utility Important Eisa configuration information Configuring Your Computer Initially Examine switches or print report Examine Switches or Print Report Using the Eisa Configuration Utility Save and Exit Save and Exit Adding Boards Adding or Removing Boards Add or Remove Boards Removing a Board Viewing or Editing Configuration Details See the next page for continuation of the above screen Standard VGA Resources Appendix a Watt Power Supply Requirements Table A-1 -Watt Power Supply Input Requirements Input RequirementsInput Nominal Frequency Variations Output Requirements Table A-2 -Watt Power Supply Output Requirements Output Requirements Appendix B Error Messages Types of Error Messages Software Error Messages System Error Messages Table B-1. Error MessagesMessage Action Mmmmssssooo WXXXX,RYYYY Correcting Error Conditions Appendix C Sample Configurations Types of Sample Configurations Installing the Hardware Sample Standard Configuration Basic System Configuration Configuring the System Settings Non-PnP ISA Card Configuration Advanced System Configuration Power Saving Configuration Remote Diagnostic ConfigurationSystem Security Configuring the PCI Adapters Configuring the Scsi Adapters and Drives Sample Standard Configuration Configuring Memory and Other Baseboard Settings If the ECU Will Not Boot Keyboard Port Enabled as LPT1 3BCh Sample RAID Configuration Install the PCI Ethernet Adapter in PCI slot Advanced System Configuration Power Saving Configuration Sample RAID Configuration On Board PS/2 Mouse IRQ Configuring the Scsi Adapters and Drives Press Esc to return to previous menu Configuring the Memory and Other Baseboard Settings Enabled as LPT1 3BCh Configuring the Mylex RAID Array Group Appendix D Hot Plug Backplane Features Major Components Figure D-1. Hot Plug Backplane Components Hot Plug Backplane Figure D-2. Hot Plug Scsi Drive Tray Components Hot Plug Scsi Drive Tray Scsi Channel Configurations Figure D-3. Single-Channel Configuration Single-Channel Configuration Without External Device Terminator Setting With External Device Figure D-5. Dual-Channel Configuration Dual-Channel Configuration Figure D-6. J3 and J4 Jumper Settings Strapping the Scsi IDs on the Backplane Setting Hard Disk ID Options ID # Strapping the Scsi IDs on the Drive Table D-3. Scsi Drive ID Settings Using the System Board Scsi Connectors Installation Figure D-9. Installing the Hot Plug Backplane Secure the drive to the tray with four screws Figure D-12. Installing the Hot Plug Drive Tray Using an Add-on Scsi Controller Board Installation Using the Hot Plug Feature Appendix E System Support Log Introduction System Identification NCR Hardware Support Services NCR On-Site Hardware Support ServicesNCR Technical Support Web Site NCR Support Phone Numbers Before Placing a Hardware Support CallPlacing a Hardware Support Call Placing a Software Support Call NCR Faxback System List of NCR Support Telephone Numbers United States Support Other Areas Support Table E-1. Support Telephone Numbers for Specific CountriesCountry Toll-free number Toll number PRC Customer Support Agreement Overview System Numbers Support Services Priority Plus Next Day NCR Support Phone Numbers Placing a Hardware Support Call Placing a Software Support Call One Log for All Service Hardware RecordsDifferent Types of Logs Hardware Records Hardware Log CustomerEntry UUU UUU UUU UUU UUU UUU UUU Software Records This page intentionally left blank System Product Serial Number Software Product Log Software Product Log Software Product Log Software Product Log Customer Entry NCR Entry System Software Log Problem Symptom Failure#, error# System Software Log System Software Log System Software Log System Software Log System Software Log System Software Log System Equipment List Current System ConfigurationHardware Configuration Report Adapter Board Locations PCI Slot PCI Slot 5 Shared Eisa Slot 3 Shared Adapter Board Locations System Equipment List System Equipment List Hardware Configuration Preventive Maintenance General Customer Preventive Maintenance GuidelinesCentral Processor Unit CPU Plotters General Customer Preventive Maintenance ProceduresDisk Drives Tape Drives Preventive Maintenance Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Preventive Maintenance Timetable Worksheet Preventive Maintenance Timetable Worksheet Preventive Maintenance Reference Sheet Preventive Maintenance Reference Sheet Installation Records Customer Support Agreement List of NCR Support Telephone Numbers NCR Faxback SystemUnited States Support Country Number Index IDE Ventilation Index Index-4