Power outages, Technical support, How to reach us | Netopia R2020

Troubleshooting A-3

Power outages

If you suspect that power was restored after a power outage, and the Netopia R2020 is connected to a remote site, you may need to switch the Netopia R2020 off and then back on again. After temporary power outages, a connection that still seems to be up may actually be disconnected. Rebooting the Router should reestablish the connection.

Technical support

Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by excellent technical support.

Before contacting Netopia

Look in this guide for a solution to your problem. You may ﬁnd a solution in this troubleshooting appendix or in other sections. Check the index for a reference to the topic of concern. If you cannot ﬁnd a solution, complete the environment proﬁle below before contacting technical support.

Environment proﬁle

■Locate the Netopia R2020’s model number, product serial number, and ﬁrmware version. The serial number is on the bottom side of the Router, along with the model number. The ﬁrmware version appears in the Netopia R2020’s Main Menu screen.

Model number: Serial number: Firmware version:

■What kind of local network(s) do you have, with how many devices? Ethernet

LocalTalk EtherTalk

TCP/IP IPX Other:

How to reach us

We can help you with your problem more effectively if you have completed the environment proﬁle in the previous section. If you contact us by telephone, please be ready to supply Netopia Technical Support with the information you used to conﬁgure the Netopia R2020. Also, please be at the site of the problem and prepared to reproduce it and to try some troubleshooting steps.

When you are prepared, contact Netopia Customer Service by e-mail, telephone, fax, or post:

Internet: techsports@netopia.com (for technical support) info@netopia.com (for general information)

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Netopia R2020 manual Power outages, Technical support, How to reach us, Before contacting Netopia, Environment proﬁle

Contents

Netopia¨ R2020 Dual Analog Router Part Number Contents Part II Advanced Configuration Contents Multiple Network Address Translation and IP Setup Aurp Snmp Contents Part III Appendixes Contents User’s Reference Guide Page Small Ofﬁce connection to the Internet Small Ofﬁce connection to the Internet Direct Connection to a Corporate Ofﬁce Telecommuter Conﬁgured to accept incoming dial-up connections Page Part I Getting Started User’s Reference Guide Overview Features and capabilitiesChapter Introduction How to use this guide What you need Chapter Making the Physical ConnectionsFind a location Ethernet Telco Identify the connectors and attach the cables Telco Line ports Netopia R2020 Dual Analog Router Back Panel Ports Making the Physical Connections Netopia R2020 LED front panel Netopia R2020 Dual Analog Router Status Lights Before running SmartStart Chapter Setting up your Router with the SmartStart WizardInstalled and properly conﬁgured. See User’s Reference Guide SmartStart Wizard conﬁguration screens Setting up your Router with the SmartStart Wizard Easy or Advanced options screen. You can choose either Easy option Setting up your Router with the SmartStart Wizard User’s Reference Guide Setting up your Router with the SmartStart Wizard Advanced option Dynamic conﬁguration recommended Conﬁguration tab Static conﬁguration optional Add. Repeat this process for the secondary DNS TCP/IP Conﬁguring TCP/IP on Macintosh computers TCP/IP or MacTCP Dynamic conﬁguration using MacIP optional User’s Reference Guide Readying computers on your local network Chapter Connecting Your Local Area Network User’s Reference Guide 10Base-T Connecting to an Ethernet network Adding an external modem Connecting to a LocalTalk network Wiring guidelines for PhoneNET cabling Chapter Console-based Management Snmp Simple Network Management Protocol. See Snmp on Connecting through a Telnet session Conﬁguring Telnet software Connecting a local terminal console cable to your router Navigating through the console screens How to access the Easy Setup console screens Chapter Easy SetupEasy Setup console screens Screen similar to the following appears Easy Setup proﬁle Beginning Easy Setup IP Easy Setup Ethernet IP Address 192.168.1.1 Ethernet Subnet Mask Easy Setup Security Part II Advanced Configuration User’s Reference Guide Chapter WAN and System Configuration WAN Creating a new Connection Proﬁle Datalink PPP/MP Options Data Compression IPX Profile Parameters Remote IPX Network Viewing or editing connection proﬁles Change Connection Profile Profile Name System Conﬁguration screens Deleting connection proﬁles Navigating through the System Conﬁguration screens System Conﬁguration features Maximum Packet Size 1500 Channel Usage Dynamic Bandwidth Allocation Filter Sets Firewalls Network Protocols Setup Console Conﬁguration IP Address ServingDate and Time Security Upgrade Feature SetSnmp Simple Network Management Protocol Logging Installing the Syslog client PPP MP Internal Modem Conﬁguration screen appears Chapter Managing Data CallsSpecifying telephone connections Atdt Auxiliary serial port HD-15 female OFF Customizing the default proﬁle Default Answer Proﬁle for Dial-in ConnectionsHow the Default Answer Proﬁle works PAP Call acceptance scenarios Scheduled connections Adding a scheduled connection Viewing scheduled connections ADD Scheduled Connection Cancel Set Once-Only Schedule Set Weekly Schedule Modifying a scheduled connection Deleting a scheduled connection Connection MeteringWeb-based management pages System Information Activity for your Frame relay DLCIs Accounting for switched interfaces only Connection Status Connect/Disconnect Router Budget Configuration Connection Budgets Connection Budget Configuration Budget Statistics WAN Event History Event History pages Device Event History Console-based management screens Connection Budget Setup Name Use Connection Profile Connection Budget Statistics Date and time setting Chapter Virtual Private Networks Tr ans it In tern etw ork Summary About Pptp tunnels on About Atmp Tunnels on About Pptp tunnels Pptp ConfigurationConfiguration Add Connection Profile Chap Local WAN IP Address 0.0 Remote IP Address Encryption support VPN Default Answer Profile QuickView VPN QuickView Dial-Up Networking for VPN Installing Dial-Up Networking Creating a new Dial-Up Networking profile Configuring a Dial-Up Networking profile Virtual Private Networks Windows 98 VPN installation Installing the VPN ClientWindows 95 VPN installation Connecting using Dial-Up Networking About Atmp Tunnels Atmp Configuration DES Local WAN IP Address 0.0 Remote IP Address Pptp Example Allowing VPNs though a firewall Select Display/Change Input Filter Change Output Filter EnabledYes ForwardYes Source IP Address Atmp Example Source Port ID Dest. Port Compare Change Output Filter EnabledYes ForwardYes Source IP Address Chapter Multiple Network Address Translation and IP Setup User’s Reference Guide Supported traffic Features NAT conﬁguration Easy Setup Profile IP setup 255.255.255.0 NAT rules ADD NAT MAP Add NAT Map mymap Modifying map lists Show/Change NAT Map List screen appears Change NAT Map screen appears Moving maps Adding server lists ADD NAT Server Modifying server lists Show/Change NAT Server List screen appears Deleting a server IP profile parameters Binding Map Lists and Server Lists +--NAT Map List Name Configuration Default Answer Profile Default Answer Profile Default Answer Proﬁle screen appears Associations NAT Associations NAT Associations +NAT Map List Name-+ MultiNAT Configuration Example Previous Screen Enter your ISP-supplied values as shown below Change NAT Public Range ADD NAT MAP Firmware upgrades and NAT IP subnets For example Static routes Viewing static routes Adding a static route Deleting a static route Rules of static route installationModifying a static route Main Menu System Configuration IP Address Serving Client Default Gateway Dhcp NetBIOS Options NetBios Type To release these addresses, select Lease Management Served IP Addresses screen appears Dhcp Relay Agent MacIP Kip Forwarding Options You have ﬁnished your IP Setup Internetwork Packet Exchange IPX Chapter IPX SetupIPX Features IPX Deﬁnitions Routing Information Protocol RIP Service Advertising Protocol SAPIPX address Socket IPX Spooﬁng NetBIOSIPX setup Default Gateway Address IPX in the answer proﬁle Menu Configuration Default Answer Profile Off Main Menu Statistics & Logs IPX routing tables User’s Reference Guide AppleTalk protocol Chapter AppleTalk SetupAppleTalk networks AT Routing Table Routers and seeding MacIP Installing AppleTalk Upgrade Feature Set Conﬁguring AppleTalk EtherTalk Setup LocalTalk Setup Aurp Free Trade Zone Aurp setupViewing Aurp partners Modifying an Aurp partner Adding an Aurp partner Conﬁguring Aurp Options Deleting an Aurp partnerReceiving Aurp connections AppleTalk Setup User’s Reference Guide Quick View status overview Chapter Monitoring Tools General Status Status lights Current Status General Statistics Statistics & LogsGeneral Statistics WAN Connection Statistics Event Histories WAN Event History Current Date Routing Tables IPX routing table IP routing table AppleTalk routing table IPX Sap Bindery table Served IP Addresses IP Address Lease Management screen appears Snmp Community strings Snmp Setup screen Snmp traps Deleting IP trap receivers Setting the IP trap receiversViewing IP trap receivers Modifying IP trap receivers User’s Reference Guide Suggested security measures Chapter Security Protecting the conﬁguration screens User accountsProtecting the Security Options screen Dial-in Console Access What’s a ﬁlter and what’s a ﬁlter set? Enable SmartStart/Web ServerTelnet access About ﬁlters and ﬁlter sets Filter priority How ﬁlter sets work Packet First filter Match? Yes Parts of a ﬁlter How individual ﬁlters workﬁlter’s actions ﬁltering rule Port number comparisons Internet service TCP port161 Aurp AppleTalk 387 Who 513 User Datagram Protocol Putting the parts togetherInternet Control Message Protocol Transmission Control Protocol Filtering example #2 Filtering example #1 Disadvantages of ﬁlters Design guidelines Working with IP ﬁlters and ﬁlter sets An approach to using ﬁlters Naming a new ﬁlter set Adding a ﬁlter set Adding ﬁlters to a ﬁlter set Input and output ﬁlters-source and destinationNetopia R-series Router ADD this Filter NOW Cancel Deleting ﬁlters Viewing ﬁlter setsViewing ﬁlters Modifying ﬁlters Sample IP ﬁlter set Modifying ﬁlter setsDeleting a ﬁlter set TCP Icmp UDP Possible modiﬁcations User’s Reference Guide IPX ﬁlters Main Menu System Configuration Filter Sets Firewalls Adding a packet ﬁlter IPX packet ﬁltersViewing and modifying packet ﬁlters Adding a packet ﬁlter set IPX packet ﬁlter setsDeleting a packet ﬁlter Viewing and modifying packet ﬁlter sets ADD Filter SET NOW Cancel Viewing and modifying SAP ﬁlters IPX SAP ﬁltersDeleting a packet ﬁlter set Adding a SAP ﬁlter Adding a SAP ﬁlter set IPX SAP ﬁlter setsDeleting a SAP ﬁlter Viewing and modifying SAP ﬁlter sets Deleting a SAP ﬁlter set Firewall tutorial General Firewall Terms Example TCP/UDP Ports Basic IP Packet ComponentsBasic Protocol Types Binary Representation Firewall design rulesFirewall Logic Established Connections Logical ANDingImplied Rules This is an example of the Netopia IP ﬁlter set screen Filter BasicsExample IP Filter Set Screen Example Example FiltersExample Network Example Example Securing network environments Token Security AuthenticationUsing the SecurID token card Key Security Authentication Features of the Netopia R2020 Conﬁguring for security authentication Security authentication components Establishing a dial-on-demand DOD connection call Connecting using security authentication Current Connection Status Establishing a manual connection call Chapter Utilities and Diagnostics Start Ping Ping Utilities and Diagnostics Stop Ping Time Trace Route Telnet client Secure Authentication Monitor Transferring conﬁguration and ﬁrmware ﬁles with Tftp Factory defaultsDisconnect Telnet Console Session Updating ﬁrmware Downloading conﬁguration ﬁles Transferring conﬁguration and ﬁrmware ﬁles with Xmodem Uploading conﬁguration ﬁles Idle Do you want to send a saved configuration to your Netopia? Restarting the system User’s Reference Guide Part III Appendixes User’s Reference Guide Conﬁguration problems Appendix a Troubleshooting Network problems SmartStart TroubleshootingConsole connection problems Before contacting Netopia Power outagesHow to reach us Technical support FAX-Back Netopia Bulletin Board Service 1Online product information Product information can be found in the following Finding an Internet service provider Appendix B Setting Up Internet Services ISP’s Point of presence Setting up a Netopia R2020 accountUnique requirements Pricing and support Obtaining information from the ISP Local LAN IP address information to obtain NAT enabledLocal LAN IP address information to obtain NAT-disabled SmartIP Remote WAN IP address information to obtain About IP addressing What is IP?Appendix C Understanding IP Addressing Subnets and subnet masks Subnet masks Example Using subnets on a Class C IP internet ISP Network Network conﬁguration Background Example Working with a Class C subnetDistributing IP addresses 255.255.255.224 Technical note on subnet masking Dhcp Address Serving Netopia R2020 Dhcp Server CharacteristicsConﬁguration Serve dynamic WAN clients Using address servingManually distributing IP addresses MacIP Serving Understanding IP Addressing C-9 Tips and rules for distributing IP addresses Dhcp example Internet Nested IP subnets 0.0 C.1 WAN Packet header types Broadcasts User’s Reference Guide Appendix D Binary Conversion Table Decimal Binary Appendix E Further Reading User’s Reference Guide Further Reading E-3 User’s Reference Guide Pinouts for Auxiliary Port Modem Cable Appendix F Technical Specifications and Safety Information VDC input Amps Power requirementsDescription Environment Regulatory notices Software and protocolsAgency approvals Declaration for Canadian users Battery Important safety instructionsTelecommunication installation cautions User’s Reference Guide Outbound data 33.6K 67.2K Inbound data 56K 112K Appendix G About 56K Line Access User’s Reference Guide Bps See bits per second Glossary User’s Reference Guide Glossary User’s Reference Guide Remapping See network number remapping User’s Reference Guide Glossary User’s Reference Guide Numerics Index Index-2 Index-3 Index-4 Index-5 Index-6 Limited Warranty and Limitation of Remedies User’s Reference Guide