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Nextel®Customer Care
Thereare a numberof features availablewith your
Nextel service and your new i315 p hone, so you
may be overwhelmed at fi rst. Relax! Nextel
CustomerCare is here tohelp. If the feature
information and instructions in th is guide don’t
answerall your questions,or if you would like to
inquireabout other Nextelproducts and services,
pleasefeel free to contactus. Should you need
assistance,please contactus from a landline
phone,so that we can troubleshootany issues
associated with your mobile ph one.
Please take a few steps tog ather information
aboutyour phone and accountprior to contacting
us.In accordancewith Nextel’s AuthorizedContact
Policy,you will needto supply account specific
information to validat e that you are author ized to
receiveinformationabout and make changes to
theaccount. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Accountnumber ready whenyou call. This will
better able us to provide you with the hi ghest level
ofs ervice possible.

Domestic Customer Care

Visit www.nextel.com fo r a variety of Custo mer
Careserv ices:
•Browse for information on phon es, coverage,
rates and other Nextel serv ices. View and
download user's guides, try ou to ur interactive
virtualproduct and servicedemos, find answers
tofrequently asked questions,order
accessories, locate service a nd repair centers,
upgradephone software,send a message and
more.
•Forself-serviceon your Nextel account,click on
MyAccount to view your account, pay your bill,
addphones to your account,reset your voice
mailpassword and more.
•For online assistance, cl ick on Contact Us to
sendus an email request.Our representatives
arec ommitted to assisting you. Eve ry effort will
bem ade to address your questions or con cerns
within24 hours.Contact us to add WirelessWeb
andother services, changerate plans, inquire
about your bill and mor e.
Or,call us at 1-800-639-6111or dial 611 from your
Nextelphone.