Nextel Customer Care | Nextel comm H69XAH6RR1AN guide

Nextel® Customer Care

There are a number of features available with your Nextel service and your new i315 phone, so you may be overwhelmed at first. Relax! Nextel Customer Care is here to help. If the feature information and instructions in this guide don’t answer all your questions, or if you would like to inquire about other Nextel products and services, please feel free to contact us. Should you need assistance, please contact us from a landline phone, so that we can troubleshoot any issues associated with your mobile phone.

Please take a few steps to gather information about your phone and account prior to contacting us. In accordance with Nextel’s Authorized Contact Policy, you will need to supply account specific information to validate that you are authorized to receive information about and make changes to the account. At minimum, we ask that you have your Personal Telephone Number (PTN) and Account number ready when you call. This will better able us to provide you with the highest level of service possible.

Domestic Customer Care

Visit www.nextel.com for a variety of Customer Care services:

•Browse for information on phones, coverage, rates and other Nextel services. View and download user's guides, try out our interactive virtual product and service demos, find answers to frequently asked questions, order accessories, locate service and repair centers, upgrade phone software, send a message and more.

•For self-service on your Nextel account, click on My Account to view your account, pay your bill, add phones to your account, reset your voice mail password and more.

•For online assistance, click on Contact Us to send us an email request. Our representatives are committed to assisting you. Every effort will be made to address your questions or concerns within 24 hours. Contact us to add Wireless Web and other services, change rate plans, inquire about your bill and more.

Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.

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Nextel comm H69XAH6RR1AN manual Nextel Customer Care, Domestic Customer Care

Contents

@NNTN5503A@ Page Contents Recent Calls Memo Message Center Understanding Status Messages 100122 Portable Radio Product Operation and EME Declaration of Conformity Page Getting Started Removing the Battery Door Getting Started Battery Inserting the BatteryLocating Your SIM Card Locating Your SIM Card Charging the Battery Charger Attached appears on the display Removing the Battery Battery Use and MaintenanceBattery Charger Battery Enabling Security Powering On and OffActivating Service Phone Programming Phone ProgrammingFinding Your Phone Number and Direct Connect Number Nextel Voice Mail Nextel Worldwide ServiceCustomizing Features Phone Basics Text AreaDisplay Options Menus and Lists Main Menu Status Icons SIM Card Security Turning the PIN Requirement On and Off Entering the PIN Changing the PINUnblocking the PIN SIM Card Security Inserting and Removing Your SIM Card Inserting Your SIM Card Locking the Keypad Locking the KeypadRemoving Your SIM Card Accessories Calls Nextel Voice MailText Messaging Nextel Customer Care Nextel Customer Care I315 Phone Menu Tree Making Calls Phone CallsDirect Connect Calls Dialing Direct Connect Numbers Receiving Calls Call IconsPhone Calls Direct Connect Calls Ways to Enter Calls From the KeypadFrom the Recent Calls List From Contacts Ways to Enter Calls Using Speed Dial and Turbo DialRedialing the Last Number Using Speakerphone Using MuteUsing One Touch Direct Connect Making Emergency Phone Calls Making Emergency Phone Calls Using the Call Alert Queue Call AlertsSending Call Alerts Receiving Call Alerts Using the Call Alert Queue Viewing Date and TimeResponding to Call Alerts in the Queue Deleting Call Alerts Off-Network Walkie-Talkie Using Direct TalkSMDirect TalkSM Channels and Codes Exiting Direct TalkSMTalk Range Select Exit DirecTalk Making and Receiving Code Calls in Direct TalkSM Mode Receive AllDirect TalkSM Select Receive All Private Direct TalkSM Calls Private OnlyMaking a Private Direct TalkSM Call Receiving a Private Direct TalkSM Call Making Emergency Calls in Direct TalkSM Mode Setup OptionsUsing Direct Launch Options Using State Tone Setup Options Recent Calls Storing Recent Calls to Contacts Select Delete All Deleting Recent CallsDeleting Recent Calls Using Alpha Mode Using Word ModeEntering Text Entering a Word Special Function Keys Adding Words to the DatabaseChoosing a Language Spaces Using Numeric Mode Using Symbols ModePunctuation Entering Text Contacts Contacts Viewing ContactsSearching for a Name Creating Entries Creating EntriesShowing Only Direct Connect Numbers and Talkgroups Storing Numbers Faster Assigning Options Editing Entries Deleting EntriesDelete an Entry Delete a Number or Address International Numbers Checking CapacityCreating Pauses and Waits Memo Select All Calls Call ForwardingForwarding All Calls Turning Off Call Forwarding Turning Off Call ForwardingForwarding Missed Calls Select Retrieve Status Viewing Call Forwarding SettingsCall Forwarding Advanced Calling Features Switching Between CallsSelect In Call Setup Call Waiting Call Waiting Way Calling Advanced Calling FeaturesCall Hold Setting One Touch Direct Connect Creating Pauses and Waits While DialingMaking International Calls Creating Pauses and Waits While Dialing Options One Touch DC Assigned Number Group ConnectTM CallsJoining a Talkgroup Call Timers Setting Up More TalkgroupsMaking Group ConnectTM Calls Receiving Group ConnectTM Calls Using Your Phone as a Modem Making TTY Calls Turning On the TTY FeatureMaking TTY Calls Changing the TTY Baud Rate Choosing a ModeSelect In Call Setup TTY Type Telecommunications Relay Service Special Dialing CodesNon-Emergency Numbers Special Dialing Codes Nextel Phone Services Alternate Line ServiceCaller ID Per-Call Blocking Call Restrictions Call RestrictionsNextel Setting Your Phone to Vibrate Ring Tones Ring and Vibrate Assigning Ring Tones to ContactsViewing Ring Tone Assignments Ring and Vibrate Downloading More Ring Tones Managing MemoryDeleting Custom Ring Tones Ring Tones Message Center Options Accessing the Message CenterMessage Center Message Notifications Setting Notification OptionsReceiving Messages Message Center Message Center Accessing Voice Mail from the Message Center Voice Mail MessagesReceiving a Message Sending Unanswered Calls to Voice Mail Playing Messages Setting Up Your Voice Mail BoxNextel Voice Mail Nextel Voice Mail Changing Your PasswordRecording Your Name Advanced Voice Mail Features Recording Your Active GreetingMultiple Greetings Recording Your Active Greeting Changing the Playback Order of Messages Automatic PlaybackGreetings Schedule Recording, Forwarding, and Replying to Messages Advanced Voice Mail FeaturesDelivery Options Working With Group Lists Message Forwarding Nextel Voice Mail Tree Nextel Voice Mail Tree SMS and Two-Way Messages SMS MessagesReceiving a Message Reading from the Message Center Accessing Two-Way Messages Two-Way Messages and Net AlertsCalling and Storing Numbers SMS and Two-Way Messages Deleting Net Alerts Sending Two-Way MessagesFrom the Message Center Two-Way Messages and Net Alerts SMS and Two-Way Messages Accessing NOL Services From Your Phone Nextel Online ServicesNOL Services Nextel Online Services Select Business Tools Address Book To access Mobile EmailNavigation Keys Select Web Sites, Downloads, Marketplace, or Search GPS Enabled Important Things to Keep in Mind Never rely solely on one device for navigation GPS EnabledMaking an Emergency Call Viewing Your Approximate Location Viewing Your Approximate Location Enhancing GPS Performance Enhancing GPS Performance Setting Privacy Options Updating Satellite Almanac Data Using GPS with Map Software Using GPS with Map SoftwareSetting the GPS PIN Security Feature Software Compatibility Getting Started Set Nmea OUT to Off Customizing Your Phone Setting the VolumeSetting Your Phone to Not Ring Using Settings Display/Info FeaturesPhone Calls Features Seeing the Display Better DC/GC Options Features Volume FeaturesSecurity Features Customizing Your Phone Optional Features Optional FeaturesAdvanced Features Games Attaching a Headset Using a HeadsetUsing a Remote Ptttm Button Nextel Customer Care Domestic Customer Care Nextel Worldwide Customer Care Nextel Worldwide Customer Care Status Messages Message Description Understanding Status MessagesMessage Description Self Check Fail + Nextel Terms and Conditions of Service 101 Nextel Terms and Conditions of Service 103 104 105 An estimate and actual service coverage may vary 107 108 Difficult, if not impossible, to determine 110 111 112 113 114 115 116 117 118 119 120 121 Portable Radio Product Operation and EME Exposure Safety and General InformationRF Operational Characteristics Approved Accessories Phone OperationTwo-way radio operation Body-worn operation Safety and General Information Electro Magnetic Interference/Compatibility Medical Devices Operational Warnings Cleaning and Drying Considerations Operational CautionsBlasting Caps and Areas Batteries Accessory Safety Information Accessory Safety Information What Does this Warranty Cover? Accessories as One 1 year from Defined aboveProducts as defined One 1 year from Above First consumer What is not covered? Exclusions Motorola Limited Warranty TTY-877-483-2840 133 What This Warranty Covers and For How Long II. General Provisions III. How to Get Warranty ServiceIV. What This Warranty Does Not Cover VI. Patent and Software Provisions 137 Patent and Trademark Information Index Numerics Email 39, 42 IndexType 34, 39 viewing 40 Customer Care 141 142 143