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Oki 56801 manual I-Fax Troubleshooting, SMTP Communication, POP3 Communication

Models: 56801

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I-Fax Troubleshooting

If a communication error occurs, check the service code shown on the Activity Report.

SMTP Communication

The service code for a SMTP communication is prefixed with the letter E.

Error	Description


0000	Normal Shutdown
9080	Press stop key

E058	Failed SMTP connection
E074	Cable not connected

E081	DNS cannot resolve SMTP server name
E082	No response from SMTP server

E083	Error generated in SMTP command sequence
E108	Transmission attempted when destination was not set

E109	Transmission attempted when mail address of own device not set
E110	Transmission attempted when SMTP server not set

E401	Communication was attempted when the IP address of the device was not
	set.
E942	Command timeout

E990	Other error
EF00	Option board I/F error

POP3 Communication

The service code for a POP communication is prefixed with the letter F.

Error	Description


0000	Normal Shutdown
F001	Normal shutdown (only text received)

F002	Normal shutdown (only text received but cannot print)
F059	Failed in POP connection

F074	Cable not connected
F076	DNS cannot resolve POP server name

F077	No response from POP server
F078	Incorrect POP user name/password

F079	Error generated in POP command sequence
F105	Reception attempted when POP server was not set

F106	Reception attempted when POP user name was not set
F107	Reception attempted when POP password was not set

F113	Failed in updating NIC firmware ... firmware before updating remains
F401	IP address not set

F931	Unreceivable email (TIFF NG)
F932	Unreceivable email (other than TIFF NG)

F940	Memory full
F941	When mail does not exist in server upon manual reception

F942	Command timeout
F990	Other error

FF00	Option board I/F error

Note: For service codes F001 and F002, the number of pages in the report will be left blank.

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Oki 56801 manual I-Fax Troubleshooting, SMTP Communication, POP3 Communication

Contents

Page Installation ContentsSafety Safety InstructionsBasic Operation Dial DirectoriesAdvanced Operations Reports Customizing Features & OperationsProblem Solving Codes Used In ReportsI-Fax Troubleshooting I-Fax Network Set UpI-Fax User Interaction United States SpecificationsWarranty, Regulatory, and Safety Information SymptomOki Data Americas Notes and DisclaimerInstallation hints SafetyGeneral Operation & Maintenance Emergency First Aid Toner Cartridge & Image Drum HandlingIntroduction FeaturesSafety Instructions Second Paper Cassette Product OptionsComponents Memory Expansion121110987645 Component Identificationtoner cartridge Control Panel & Indicators 15. Alarm Indicator This indicator turns on red and an alarm Space Key One-Touch key 36 Use this key on the One-Touch DialingYou can also use the Location Signal Tones Getting Started InstallationSetting Up down firmly on both of the locations on the image drum marked “PUSH.” 11. Close the document table 2. Position the handset cradle on the left side of the fax machine Connecting Power Connecting External Telephone or Answering MachineNote 1To connect both an answering machine and a telephone Loading Paper Paper2. Adjust the paper guides to the width of your paper Setting Answering Mode Setting Time & DateAnswering Mode Options Fax Forwarding Mode FWD Telephone/Fax Auto Switch Mode T/FTelephone Answering Device Mode TAD Memory Reception Mode MEMdisplays your current answering mode Setting Fax Machine IdentificationChanging Answering Mode Fax Machine Identification2. Press the 9/User Prog. One-Touch key. The display shows Setting Language Setting Forwarding NumberNote Your dealer may be able to provide you with additional languages ENTER 4DIGITS Connecting to a PBX1FUNC. PROGRAMMING PARAMETERcontinue To find One-Touch keys Dial DirectoriesOne-Touch Keys Programming One-Touch Keys4. Press the Start key Programming Auto Dial Numbers Programming Groups 2. On the numeric keypad, press the # key. The display shows Preparing Documents Basic OperationLoading Documents Sending Faxes To Single Location Confirming Results Search Key DialingReal-Time Dialing RedialingReceiving Faxes Into Memory Receiving Faxes ManuallyStopping Transmissions Print Memory Reception Canceling Messages Stored In MemoryRejecting Unsolicited Fax Messages Power Failures & MemoryMaking Copies Making Copies Using Manual Paper FeederThis function can only be used during Feeder-TX Using Voice RequestInitiating Voice Request With the ITU-T V.34 modem, this feature can’t be usedPerform a Broadcast Operation Advanced OperationsBroadcast Answering Voice RequestDelayed Sending of Faxes Canceling Delayed Transmissions Sending Delayed Faxes2. Press the Select Function key Sending Confidential Faxes Confidential FaxesCreating Confidential Mailbox Receiving Confidential FaxesPrinting Confidential Faxes Changing Password or Closing MailboxNote If no message is stored in that mailbox, the display shows Initiating Relay Broadcasts Relay BroadcastingPolling Transmission Polling Sending Documents Requested by Another FaxPrinting Bulletin Messages Canceling ITU Bulletin Polling TransmissionNote If no message is stored in that mailbox, the display shows Polling Reception Dialing Another Fax Machine to Request Documents Dual AccessWhile Sending Faxes While Making Copies While Receiving FaxesWhile Printing Reports User Function Settings List Customizing Features OperationsUser Function Settings Viewing Your Current SettingsWhen Whole is selected, the first page is added at a reduced size OFF, there is no effect on the ringer in telephone/fax auto switch answering mode 24 CONTINUOUS TONE With this function on, you can Setting Distinctive Ring Changing User Function Settingshappens, follow the above instructions again Dial Parameter Settings1 FUNC.PROGRAMMING Changing Dial Parameter SettingsBroadcast MCF Confirmation Report ReportsUnderstanding Reports Activity ReportNote The standard parameter settings are ECHO and RATE Configuration ReportActive Memory Files Report Telephone DirectoryConfidential Reception Report Other ReportsProtocol Dump Message Confirmation ReportPrinting Reports Power Outage ReportPrinting Reports Printing Message Confirmation ReportCode Codes Used In ReportsResult Codes Communication CodesClearing Document Jams Problem SolvingClearing Printer Paper Jams 5. Carefully pull out any paper you see jammed inside the machine PUSH If your fax machine displaysor Replacing Toner CartridgePage Replacing Image Drum Unit 1. Lift the document table into an upright position Reading Print Counters Shipping the Fax MachineProblem Checklist You sent a fax but the image the remote fax machine The display shows a communication error. This alarmYou keep getting reports you do not want. Check Make sure that you have correctly loaded your docu- ment face down nothing happened. You must set up a mailbox before Operation Overview I-FaxTo Use Internet Fax What Your I-Fax Machine Can Do Installation RequirementsMachine Installation Network SetupDNS Server’s IP ADDRESS Internet Fax TransmissionInternet Fax Reception SMTP Server Address / NamePOP Server Address / Name Network Settings ListPOP Server Password Components of an Internet FaxAttachments TIFF or PDF Helpful Hints I-FaxHeader EmailSELECT 6/IJ YESNO/1-6 I-Fax Network Set UpBackup/Archive Email Scanning Status of ServerI-Fax NIC Options Text Print I-Fax NIC SettingsThe MIME header of the attached file is not printed Settings TYPE 1, TYPE 2, or OFF Default TYPE OFF Do not print header Send Notification POP IntervalI-Fax NIC Update Send File FormatDaily Network SettingsIP Address Restrictions Restrictions Pop PasswordRestrictions Pop User IdFAX Email Address I-Fax NIC InitializeDNS P.SRV Address DNS S.SRV AddressRegistering Addresses Email Settingsdisplay will show LOCATION PROGRAMMING Program Group Email AddressesI-Fax User Interaction Email Using Email KeySending Email Email Using Group Email Setting Email Using OT KeyEmail Using Broadcast Feature Manual Email Reception Receiving EmailSMTP Communication I-Fax TroubleshootingPOP3 Communication Reception Troubleshooting Transmission TroubleshootingAuthentication - Unable To Send Global E-mails Specifications SpecificationsCategory Specifications Part NumbersConsumables OptionsLimited Warranty U.S. & Canada Warranty, Regulatory, and Safety InformationOki Data Contact Locations U.S. & Canada Service and Support U.S. & CanadaOki Data Service Providers U.S. & Canada Sales and Service Dealers U.S. & CanadaHazardous Ingredients Material Safety Data SheetMSDS#58093701 Product Identification and Use OKIFAX 5680 Black Toner, P/NNote This product is not regulated under Section 313 of SARA, Title Physical DataFire and Explosion Hazard Data Explosion DataIARC Reactivity DataToxicological Properties Preventive MeasuresToner gets on the skin Emergency First Aid ProceduresToner swallowed ingested Toner inhaledInstallation Hints Safety InformationOperation and Maintenance Year 2000 Compliance Regulatory InformationToner Cartridge & Image Drum Handling Energy StarFederal Communications Commission FCC Radio Frequency Interference Statements FCC Telephone Consumer Protection Act120-Volt Models Requirements for End Users Industry Canada IC230/240-Volt Models Safety Conformance Statement European Union Council of the European CommunitiesIC Radio Interference Statements Statements for 230/240-Volt ModelsOki Data Americas, Inc 2000 Bishops Gate Blvd Mt. Laurel, NJ Index Page