Oki 56801 manual Authentication - Unable To Send Global E-mails

A communication error occurs during reception and a report is printed out.

•The received file is not of a format supported by this machine.

Data is sent from an email client on a PC to the Fax machine, but the reception has failed.

•Is the TIFF format used supported by this Internet Fax?

•If only a text has been sent, it will not be printed out unless the TEXT PRINT setting is ON.

•Some email clients send email using unusual formats which this fax machine cannot receive.

The fax machine prints out a large number of meaningless characters.

•It may be printing out a file format that the machine cannot decode. If this occurs, ask the sender to resend the fax using TEXT only format.

Communication errors occur, and service code F078 is given each time.

•The POP server password or user ID may be wrong, causing the server to return authentication errors.

Can PDF files be received?

• PDF files can be sent but cannot be received.

Authentication - Unable To Send Global E-mails

Symptom

The machine can receive emails from both inside a local net- work, and globally from outside a local network. It can send emails to anyone on the local network, but it cannot send emails to anyone outside the local network.

Cause

If all of the parameters on the T.37 have been configured prop- erly, the problem may be that the mail server requires “authenti- cation” as most mail servers can be configured to require authentication. If this is enabled on the mail server, it will pre- vent the machine from sending any global email, since the Oki T.37 card does not currently support this feature.

Resolution

Any changes to allow the machine to send global emails would have to be made at the mail server itself. The network adminis- trator needs to configure the mail server not to require authenti- cation from the IP address the machine has been assigned. The administrator may not want to do this for security reasons, but it is the only method available that allows the machine to send emails outside of the local LAN.

Additional Info

Many networks today use Microsoft Exchange as their mail server, with authentication enabled. Microsoft does have a white paper (Q255125) on their web site that explains how to

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