Troubleshooting | 8 |
User Guide | |
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Troubleshooting
We expect that you will rarely have problems with your WiLife system. However, in the event of a problem, you will find solutions to those issues here. You can also find additional resources at www.wilife.com/support.
Below you will find specific tables directed at solving Installation, Configuration, Maintenance and other problems. Choose the one that best fits your circumstance.
STOP – DO NOT RETURN THE CAMERA KIT TO YOUR RETAILER
We are ready to help you get the most benefit from your WiLife system! If you have any questions about setup or operation, please visit our online support site or call our
If one of these solutions does not solve your problem, please contact WiLife Customer Support and we will gladly assist you. You can contact us using our web form, available on our website at www.wilife.com/support > Knowledge Base and Contact Support. You may also call
Installation Problems
| Installation Problem |
| Solution |
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| Setup does not automatically |
| • Ensure that the CD label is facing up. |
| run when inserting the CD |
| • Open the CD from My Computer and |
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| • Check the CD for scratches or flaws. If you found problems, call WiLife support for a |
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| replacement. |
| Command Center does not |
| • Reset the camera by unplugging the power supply and then replugging it in to the wall. |
| automatically find my |
| • Verify that the camera power supply and the USB receiver have power by checking if |
| cameras |
| the status lights have power. |
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| • Verify that the camera power supply and the USB receiver are plugged directly into a |
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| power outlet and not a power strip or UPS. |
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| • Ensure the Ethernet cable between the camera and power supply is secure. |
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| • Ensure the USB receiver is plugged securely into the PC. |
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| • Verify that you have properly configured any PC firewalls by reviewing the chapter on |
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| Configuring Your PC Firewall. |
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| • Close other applications that may be interfering with Command Center. |
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| • Test another outlet for your camera, perhaps one closer to your PC. |
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| • Click the Rediscover button on the Setup>Advanced dialog. |
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| • Verify that the camera ON/OFF button on the main window is set to ON. |
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| • Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by |
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| removing and reconnecting the |
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| unplugging and |
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| • Verify that your powerline network has proper IP address setup. If you have been |
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| running Command Center V1.4, this will be an IP address of 169.254.X.X. After you |
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| have installed and run Command Center V1.5, your Command Center USB adapter |
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| should have two network addresses: 172.X.X.X and 169.X.X.X (seen via the Advance |
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| button in Network Connections / TCP/IP Properties of Windows Control Panel). |
| My cameras appear for a few |
| This problem is most commonly caused by a USB socket that is underpowered. These |
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| sockets do not provide the electricity necessary to power the WiLife receiver. This is | |
| seconds an then go away |
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| most common in PC’s built prior to 2001. You have two options: | |
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| • Add a new USB 2.0 card to your PC or laptop. |
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| • Add a powered USB hub between your USB socket and the WiLife USB receiver. |
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