TroubleshootingWiLife User Guide
Maintenance Problems
| Maintenance Problem |
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| Solution |
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| My CPU is pegged at 100% |
| • Test if Command Center.exe is using the CPU by checking Task Manager | |
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| DEL>Task Manager>Process Tab). |
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| • If Command Center is taking the CPU do one or more of the following: | |
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| • Reduce the number of live cameras you are viewing from the | |
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| camera view, or from |
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| • Reduce camera resolution from 640 x 480 to 320 x 240. | |
| Message “Password does not |
| This usually occurs when you change the USB receiver attached to your PC or you | |
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| change the PC used to run Command Center. Follow these steps in either case: | ||
| match password in powerline |
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| • Enter your former password into the Old Password field. | ||
| adapter” |
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| • Enter your former password (recommended) into the New Password fields. | |
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| • Validate that you can now see your cameras. If not, follow the steps for the “I have | |
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| forgotten my local WiLife password” problem and solution. |
| I have forgotten my local |
| Follow these steps to reset your local WiLife password: | |
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| WiLife password | 1. | Exit Command Center from the task tray icon. | |
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| 2. | Click My Computer from the Start menu. | |
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| 3. In the address field, enter the path: | |
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| “C:\Documents and Settings\All Users\Application Data\WiLife\WiLife” |
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| 4. | Select and delete the file Command Center.ini. | |
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| 5. | Reset each camera by pressing the reset button on the bottom of the camera with a | |
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| paperclip while the camera is powered. |
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| 6. | Restart Command Center. Command Center will prompt you for a new password. | |
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| 7. | From Command Center, enter Setup>Advanced and click the Add New cameras | |
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| button. |
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| 8. | You are now back up and running. | |
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| A friend gave me a camera |
| Remember that passwords are stored in the camera’s power supply, not the camera. If | |
| and I do not know its |
| you get a new camera & power supply from a friend or from eBay you will need to reset | |
| password |
| the password before installing the camera. Follow these steps to clear the old password: | |
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| 1. | ||
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| using the Ethernet cable. |
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| 2. | Wait until the camera’s green status lights are flashing. | |
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| 3. | While the camera is on, reset the camera by gently pressing a paperclip against the | |
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| reset button hidden below the small hole next to the camera’s Ethernet connector. |
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| 4. | Follow the steps in this manual for adding a new camera. | |
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