WiLife V2.5 manual Setup Problems

Troubleshooting		WiLife User Guide
	Installation Problem	Solution
	Camera suction cup comes	• Clean the window to ensure an airtight fit.
	free from the window	• With your fingertip, place a very light layer of vegetable or olive oil around the edge of
		the suction cup.
		• Always use the strain relief mini-suction cup for added safety by attaching it to the
		glass and cable.
Setup Problems
	Setup Problem	Solution
	After a few minutes or even	• On older machines (pre 2001), some USB sockets may be underpowered or
	seconds Command Center	incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0
	drops my camera	card or hub.
		• Check your firewall settings. Some firewalls close communications after a few seconds
		of operations.
	The cable connecting the	• You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online
	camera to the power supply is	accessory store.
	too short	• Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer
		(up to 80 feet). (Note: crossover CAT5 cables will not work with our system.)
	My primary camera is shown	From the Live Mode, click on a video panel and drag it to the panel you want it to
		display. This rearranges camera order.
	in the second camera
	position
	My cameras are recording too	• Reduce camera motion Sensitivity on the Setup>Recording dialog.
	frequently	• Reduce the size or number of motion zones.
	My camera is not following my	• Ensure the camera ON/OFF button on the main screen is ON.
	recording schedule	• Verify that your computer clock is correct.
		• Check your recording schedule to validate the days-of-the-week and times. Remember
		12AM is midnight, not noon.
		• Check your recording schedules to ensure you do not have overlapping schedules that
		conflict.
	I do not know my SMTP	• Contact your e-mail provider for details on connecting to their SMTP server. You can
	account information	usually find this information on your e-mail provider’s Internet support page.
		• Create a new e-mail account using gMail or other e-mail services that supports SMTP
		(www.gmail.com).
	My alert e-mails are being	Most e-mail providers limit the maximum size of e-mails and limit the cumulative size of
		all e-mails in your system.
	rejected because of size
		• Delete or archive outdated e-mails from your system.
		• Contact your e-mail vendor to have them configure your account for larger e-mail
		messages.
		• Select a smaller alert message type. The “Send Text Message” is smallest and the
		“Send Video Frame” e-mail is usually about 50KB.
	I am getting too many e-mail	Command Center sends an e-mail alert when a camera detects motion and the length of
		the motion meets or exceeds your settings. To reduce the number of messages, you
	messages
		can:
		• Reduce recording events by reducing motion sensitivity or changing motion zones on
		the Setup>Recording dialog.
		• Increase the Minimum Motion time on the Setup>E-mail dialog.
		• Increase the Maximum Frequency time on the Setup > E-mail dialog.

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