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Troubleshooting |
| WiLife User Guide | |||
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| Installation Problem |
| Solution |
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| Camera suction cup comes |
| • Clean the window to ensure an airtight fit. |
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| free from the window |
| • With your fingertip, place a very light layer of vegetable or olive oil around the edge of | |
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| the suction cup. | |
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| • Always use the strain relief | |
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| glass and cable. |
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Setup Problems |
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| Setup Problem |
| Solution |
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| After a few minutes or even |
| • On older machines (pre 2001), some USB sockets may be underpowered or |
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| seconds Command Center |
| incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0 | |
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| drops my camera |
| card or hub. | |
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| • Check your firewall settings. Some firewalls close communications after a few seconds | |
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| of operations. | |
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| The cable connecting the |
| • You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online |
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| camera to the power supply is |
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| too short |
| • Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer | |
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| (up to 80 feet). (Note: crossover CAT5 cables will not work with our system.) | |
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| My primary camera is shown |
| From the Live Mode, click on a video panel and drag it to the panel you want it to |
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| display. This rearranges camera order. | ||
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| in the second camera |
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| position |
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| My cameras are recording too |
| • Reduce camera motion Sensitivity on the Setup>Recording dialog. | |
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| frequently |
| • Reduce the size or number of motion zones. | |
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| My camera is not following my |
| • Ensure the camera ON/OFF button on the main screen is ON. | |
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| recording schedule |
| • Verify that your computer clock is correct. | |
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| • Check your recording schedule to validate the | |
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| 12AM is midnight, not noon. | |
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| • Check your recording schedules to ensure you do not have overlapping schedules that | |
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| conflict. | |
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| I do not know my SMTP |
| • Contact your |
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| account information |
| usually find this information on your | |
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| • Create a new | |
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| (www.gmail.com). | |
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| My alert |
| Most |
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| all | ||
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| • Delete or archive outdated | ||
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| • Contact your | |
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| messages. | |
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| • Select a smaller alert message type. The “Send Text Message” is smallest and the | |
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| “Send Video Frame” | |
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| I am getting too many |
| Command Center sends an |
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| the motion meets or exceeds your settings. To reduce the number of messages, you | ||
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| messages |
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| • Reduce recording events by reducing motion sensitivity or changing motion zones on | |
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| the Setup>Recording dialog. | |
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| • Increase the Minimum Motion time on the | |
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| • Increase the Maximum Frequency time on the Setup > |
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