Toshiba Strata CS Reporting a problem with a specific call or message, Enter the following path

The Wizard increments the sequence number in the file name each time it creates a new problem report package.

To run the Problem Report Wizard

1.Choose Start > Run.

2.Enter the following path:

C:\Program Files\Common Files\Toshiba\Strata CS\ TVPRwizard.exe

3.Click OK. The Problem Report Wizard opens. (If it does not open, ask your Strata CS system administrator for the path to TVPRwizard.exe on your system.

4.Answer the questions presented in each Wizard window.

Send the problem report package to your Strata CS system administrator by attaching it to an e-mail message, moving it to another location on the network, or transferring the file. Ask your Strata CS system administrator which method to use.

Because a problem report package can be large, after you send it to your Strata CS system administrator, you should delete it from your system to regain disk space.

To e-mail the problem report package

1.Right-click the package icon on your desktop (or the .CAB filename if you saved the problem report package to a different location.)

2.Choose Send To > Mail Recipient. Your e-mail program opens a new message.

3.Address the message and send it.

Reporting a problem with a specific call or message

If you experience a problem with a specific call or voice message, your Strata CS system administrator must gather information from both your computer and the Strata CS Server before contacting technical support. In this case, your administrator may ask you to save your problem report package to a shared folder on the Server.

C-2 STRATA CS CLIENT USER GUIDE

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