Toshiba Strata CS manual Selecting a personal status in the Client

Icon Status Description

Notes:

nYou can sign in by selecting either Available or Available (Queue Only).

nYou can sign out by selecting any status other than Available, Available (Queue Only), or On Break.

Selecting a personal status______________________________

This section explains how to select a personal status:

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In the Client

On the phone

Selecting a personal status in the Client

Use any of the following methods to select a personal status in the Client:

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Click the Personal Status button on the status bar, and then choose a status.

Choose Tools > Personal Status and then choose a status.

In the Personal Status view, select a status and then choose Actions > Set as Active.

You can configure a particular personal status to automatically open the Active Settings dialog box whenever you select that personal status. Doing this makes it easier for you to change your call forwarding or greeting each time that you select that personal status. For example, you may want to specify a different forwarding number every time you select the “Out of the Office” personal status. For more information, see “Personal status and your active settings” on page 8-10.

Selecting a personal status on the phone

You can select a personal status on the phone in the following ways:

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Log in and press 6 1. See “Selecting a personal status on the phone” on page 5-7.

For call center agent statuses, pick up the phone and press *51 through *53. Use these quick commands to sign in and out and go on break. See “Signing in, signing out, and taking breaks” on page 17-3.

8-6 STRATA CS CLIENT USER GUIDE

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