CHAPTER 3. PLACING CALLS ON THE PHONE 3-3

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Note: See “Placing calls to an IP address” on page 3-6 for information
on entering the IP address.
Example: In the U.S. if you want to call the external phone number 555 1212, you
must dial 9 (the usual access code) before you dial 555 1212. To place a call over
the Internet, you must dial a different access code.
When you dial an external number , you may notice a delay before you hear t he
number ringing. To eliminate this delay, press # after dialing the number.
Entering account codes when placing calls
Depending on your office’s configuration, you may be prompted to enter an
account code when you place external calls. Even if you are not prompted for an
account code by the system, your office may require you to enter one. Your Strata
CS system administrator can tell you what account codes, if any, you must use.

If you are prompted to enter an acc ount c ode

If you are prompted to enter an account code when you place a call, you will hear
one of the following prompts:
nA beep.
n“Please enter account code.”
nA double beep. This indicates that you are dialing a contact who has an
associated account code. See “To enter a contact's name and basic
information” on page 15-5.
When you hear the prompt, enter the account code followed by #. If you hear the
double beep, you can enter a new account code or press # to use the contact’s
associated code.
Depending on how your Strata CS system administra tor con figure d your syste m,
the prompt may occur either after you dial the access code or after you dial the
phone number. If the prompt occurs after you dial the access code, enter the
account code followed by #, and then continue entering the phone number. For
example:
9[prompt] 8812 # 212 123 4567
where 9 is the access code, 8812 is the account code, and the numbers after # are
the area code and phone number.