Toshiba Strata CS manual Commands while a call is ringing, Double-clicking calls, Taking the call

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difficult to do so during times when phone traffic is heavy. This is due to the fact that calls change position in the Call Monitor view as new calls arrive and transferred calls leave the Call Monitor view.

Click a toolbar button.

Choose the command on the Actions menu.

Double-clicking calls

Double-clicking in the Call Monitor view has the following effects:

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Double-clicking an active call puts it on hold.

Double-clicking any other type of call takes the call (connects you to the caller). This includes incoming calls, calls on hold, parked calls, or calls for which you are screening a message.

Commands while a call is ringing ________________________

While calls are ringing at your phone, the Call Monitor view displays “Incoming Call.” If Strata CS can identify the caller, the item in the Call Monitor view also displays the caller’s phone number and name, enabling you to screen your calls. (see “You can teach Strata CS to recognize contacts when they call.” on

page 15-8). While calls are ringing, you can perform the following actions:

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Take the call

Send the call to voice mail

Put the call on hold without talking to the caller first (also known as grab-and-hold)

n Transfer the call without talking to the caller first

Taking the call

	If you are already on another call, select the incoming call and choose Actions >
	Take Call. Your current call is put on hold. You can easily move among multiple
	calls by choosing Take Call again.
	When you use Take Call in the Call Monitor view, call announcing is not
	available. However, you can play the caller’s name over your speakers by
	choosing Actions > Announce Caller. To have incoming callers’ names played
	over your speakers automatically, see “Other options for incoming calls” on
	page 10-14.
	Sending the call to voice mail
	Select the call, and then choose Actions > Take Message. The call is sent to your
	voice mail.
10-6	STRATA CS CLIENT USER GUIDE

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