Toshiba manual About answering and handling calls on the phone, Answering Strata CS calls

About answering and handling calls on the phone __________

This chapter explains how to answer Strata CS calls at your own phone. It then explains handling Strata CS calls, including putting calls on hold, transferring calls, sending calls to voice mail, and other actions that you can perform at your own phone or at a remote phone. See Chapter 6 for information about “Answering and handling calls at a remote phone”.

Using the Flash button on your phone

When you use Strata CS on the phone, you use your phone’s Flash button to access many commands. If your phone does not have a Flash button, press and release the hook quickly once to send a Flash command.

Note: On some phones, the Flash button is labelled Link or Call Wait.

Answering Strata CS calls_______________________________

This section explains the following aspects of answering Strata CS calls on the phone:

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Call announcing

Call waiting

Answering a call at another ringing phone

Call announcing

Call announcing enables you to screen incoming calls verbally. With call announcing, when you answer your phone you are not connected immediately to the caller. Instead, you hear, “Call from” followed by a recording of the caller’s name. You can then choose whether to accept the call or send it to voice mail.

Note: You can also screen your calls visually by using the Strata CS Client’s Call Monitor, which displays the caller’s name when you receive a call (see Chapter 10). Another way to screen your calls is by using a phone with a caller ID display.

Answering a call using call announcing

After answering a call and hearing the caller’s name, you can do one of the following:

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Press 1 to accept the call. You are connected with the caller.

Press 2 to send the call to voice mail. The call is sent to your voice mail.

Hang up. The call proceeds to the next step on your routing list. By default, the next step is your voice mail, so hanging up is a quick way of

4-2 STRATA CS CLIENT USER GUIDE

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