Toshiba Strata CS manual Taking notes on a Call Log entry, Returning a call in the Call Log view

Taking notes on a Call Log entry _________________________

You can take notes on a Call Log entry. Notes can help identify a call in the list or summarize important information about that call. Strata CS associates call notes with the caller, so the notes follow the caller around the system. The Detail pane displays any accompanying notes when a call arrives in your Call Monitor view.

To take notes on a Call Log entry, click the entry and then type your notes in the Detail pane. When you are done, you can press ENTER or click your mouse button anywhere. The notes you just created appear in the Detail pane for that Call Log entry.

Hiding and showing the Detail pane

To toggle between hiding and showing the notes pane, choose View > Detail

Pane.

Associating a call from “Unknown” with a contact __________

When a Call Log entry appears from “Unknown,” it means that Strata CS was unable to identify the caller. You can associate the call with a contact, so that the correct name displays and Strata CS identifies the contact on subsequent calls from that phone.

See “Associating a call or caller ID number with a contact” on page 15-10 for complete instructions.

Returning a call in the Call Log view ______________________

1.Select the call in the Call Log view that you want to return.

2.On the Actions menu, choose one of the following:

n Place Call. This command lets you choose the number to dial from a submenu. If the caller is a contact, you can choose the phone number to call from the list of the contact’s phone numbers. You can also choose to call by using the caller ID number of the call.

n Speed Dial. This command places a call immediately to a user’s extension, a contact’s default number, or an unknown caller’s caller ID number. You can also choose Speed Dial by double-clicking the call.

3.Click OK. Strata CS dials the number.

13-6 STRATA CS CLIENT USER GUIDE

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