Toshiba Strata CS manual About call rules, Call Rules overview

About call rules _______________________________________

Strata CS call rules enable you to handle specific incoming calls differently than other calls. For example, you can create a call rule for your friend Jim so that he is routed to your cell phone and hears a special voice-mail greeting whenever he calls.

Call Rules overview

To create a call rule, you determine two things:

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Which incoming calls activate the call rule

How the call rule handles those calls

Distinguishing which incoming calls activate the call rule

You can distinguish which incoming calls are handled by a call rule based on the following conditions:

nCaller condition. The rule activates depending on who is calling. In addition to having call rules for individual callers, you can have call rules that apply to all internal callers, all external callers, all unidentified callers, or any member of a workgroup.

nSchedule condition. The rule activates depending on when the call arrives. You can handle calls differently during business hours, after business hours, and at specific dates or times.

You can use caller and schedule conditions in combination to achieve various effects. See “Combining caller and schedule conditions” on page 16-5.

Determining how the call rule handles calls

A call rule can handle incoming calls according to any combination of the following settings:

nPersonal Status. You can select a personal status and have the call handled as if that personal status were in effect.

nGreeting. You can choose which greeting plays if the caller reaches your voice mail.

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Routing List. You can choose which routing list a call follows.

Taking calls. You can specify whether your phone does or does not ring.

A call rule’s settings for greeting, routing list, and whether you are taking calls overrides the settings of the personal status specified by the call rule.

16-2 STRATA CS CLIENT USER GUIDE

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