Column

Description

 

 

 

 

Number Type

The type of number displayed in the Number

 

column. Types are:

 

Phone

 

External phone number

 

Internet

 

Internet or IP network address

 

Extension

 

Internal extension

 

Custom

 

Centrex extension

Access Code

On outgoing calls and incoming calls over an IP

 

gateway, the access code of the dialing service

 

used to place the call.

DID

On incoming calls, your Direct Inward Dial number

 

if the caller used it to call you. DID is not applicable

 

for outgoing calls.

Device

On incoming calls, the trunk or station number from

 

which the call originated. On outgoing calls, your

 

station number.

Dial String

Digits that Strata CS actually dialed over the trunk,

 

which can be different than the digits Strata CS

 

displays in a contact’s phone number. For example,

 

a dial string can contain an international or

 

long-distance access code, least-cost routing

 

information, or dialing prefix or suffix.

Custom Data

Custom data, if any, associated with the call.

 

Custom data can be collected by IVR Plug-ins or

 

call center queues that prompt the caller for

 

information.

 

 

Viewing inbound or outbound calls only

You can view inbound calls only, outbound calls only, or all calls by using the display menu on the right side of the Call Log toolbar.

CHAPTER 13. USING THE CALL LOG VIEW

13-5

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

Page 153
Image 153
Toshiba Strata CS manual Viewing inbound or outbound calls only