Toshiba Strata CS manual Choosing the priority of a call rule, To set the priority of a call rule

Choosing the priority of a call rule ________________________

Strata CS handles incoming calls according to the priority of your call rules. The call rules in the Call Rules view are ordered from the top down. The first rule in the list has the highest priority.

You can create multiple call rules that contain similar caller and schedule conditions, and then prioritize them to ensure that the correct greeting and routing list are used for calls. For example, if you create a call rule for a workgroup, but want calls from a certain individual within that workgroup to be handled differently, you can create a call rule for that individual and give it a higher priority than the workgroup’s call rule.

To set the priority of a call rule

1.Select a call rule in the Call Rules view.

2.Click or on the toolbar to reposition the rule.

Note the following items when you set the priority of call rules:

nIf a call is referenced by two rules, the call rule that is ordered higher in priority takes precedence.

nIf you create a call rule for an individual caller, and that person also belongs to a workgroup for which you have a call rule, the rule with the higher priority overrides the other rule. Therefore, you should prioritize call rules for individual callers higher than call rules for workgroups.

nWhen a call is referenced by multiple rules, individual settings (personal status, greeting, routing list, or phone) are determined by the highest priority rule in which the setting is not blank. If the highest priority rule has a setting with an instruction, that setting is used. But if it has another setting that is blank, while a lower priority rule has an instruction for that setting, the setting from the lower priority rule is used. This can result in settings from different call rules being used on a single call. See the example that follows.

Example: You create a call rule for your friend Paul that will be in effect during business hours. In that call rule, you choose a custom greeting for him to hear and a routing list that rings your cell phone. You choose to

CHAPTER 16. USING CALL RULES 16-9

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