Toshiba Strata CS manual 14-11

in the same manner as the Place Call dialog box. For information on how to use this dialog box, see “Placing a call” on page 11-2.

If you choose an external number, see step 5 for further options.

Calls routed to another extension do not follow call forwarding or routing lists in effect at that extension. To send calls to another extension so that they follow that extension’s forwarding or routing list, use a final action of Transfer To extension.

You cannot route calls to an auto attendant or queue as a routing list step, but you can do so by using a final action of Transfer To extension.

nCall a Workgroup. This action directs calls to one or all members of a workgroup. Usually this action is used only by system administrators setting up an ACD workgroup. For instructions see “Routing calls to workgroups” on page 14-13.

nPlay Greeting. This action does not ring a phone, but instead plays the caller the greeting that you select on the Greeting drop-down list.

You can also play a greeting as part of each step and the final action. To record a new greeting from this dialog box, click . See “Managing greetings” on page 12-15.

5.If you are routing the call to an external number, you can use the following options under When calling an external number:

n

n

Prompt recipient for password. The person who answers the phone hears, “Call for <your voice title>. Please connect me.” To be connected to the caller, you must enter your Strata CS password. Using this option ensures that only you can receive your calls at the external phone number.

This option is available only if you have recorded a voice title. See “Recording your voice title” on page 2-2 for more information.

Prompt recipient to accept or decline call. Strata CS announces the caller (“Call from”) and the intended recipient (“Call for”), and offers the option to accept or decline the call. Declined calls proceed to the next routing list action.

With this option checked, the call will not be connected unless someone presses 1 to accept it. For this reason, leave the field unchecked when routing to a pager.

6.To play the caller a message before the routing list tries this step, check

Prompt caller before trying this action, and then select the message on the drop-down list. You can select one of your greetings or System menu to try the next location, which offers the caller options (see

CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-11

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