Toshiba Strata CS manual Receiving forwarded ACD workgroup calls, Call forwarding and voice mail

Note: When your calls are forwarded, appears in the status bar.

Double-click this button to open the Call Forwarding dialog box.

Receiving forwarded ACD workgroup calls

If you receive calls as part of an ACD workgroup, and you have forwarded those calls to another number, the ACD workgroup user’s settings override your call forwarding settings. For example, you might have unchecked Prompt recipient to accept or decline call, but you might nevertheless get prompted to accept or decline the call when you receive an ACD call.

Placing calls at another user’s extension

Forwarding your calls to another user’s extension does not mean that you are logged in to that user’s station. When you place outgoing calls at another user’s phone, you are subject to the dialing restrictions and permissions that are in effect at that user’s station. Calls that you place at another user’s station appear in the Call Log view of that user.

To place calls as yourself from another user’s extension, log in either through the Client or the telephone commands. If you are using the telephone commands, log in, press # for a dial tone, and then place your outgoing call.

When you hang up, the station reverts to its regular user.

Call forwarding and voice mail

If no one answers at your call forwarding location, the caller is transferred to your voice mail.

To completely transfer your calls to another user's phone, so that the other user receives your voice mail as well as the calls themselves, do not use call forwarding. Instead, create a routing list whose only step is a final action of Transfer to Extension, and make this routing list your active routing list. (See “Using routing lists” on page 14-7.)

Forwarding calls over Centrex or PBX trunks

If your company has trunk lines that are connected by Centrex lines or an external PBX, you can forward calls by using the Centrex or PBX dialing service. Doing this frees Strata CS’s trunks to handle other calls.

You can check Attempt Centrex/PBX transfer when you set up call forwarding or when you set up a routing list step to a Centrex or PBX extension. If this option is checked, Strata CS attempts to route incoming calls to the external number on the same trunk line by using a Centrex or external PBX transfer, thus saving two

14-6 STRATA CS CLIENT USER GUIDE

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