Toshiba Strata CS Receiving forwarded ACD workgroup calls, Placing calls at another users extension, Call forwarding and voice mail, Forwarding calls over Centrex or PBX trunks

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

Note: When your calls are forwarded, appears in the status bar.

Double-click this button to open the Call Forwarding dialog bo x.

Receiving forwarded ACD workgroup calls

If you receive calls as part of a n ACD w ork grou p, an d you hav e fo rwar ded tho se

calls to another number, the ACD workgr ou p user’s settings override your call

forwarding settings. For example, you might have unchecked Prompt recipient

to accept or decline call, but you might nevertheless get prompted to accept or

decline the call when you receive an ACD call.

Placing calls at another user’s extension

Forwarding your calls to another user’s extension does not mean that you are

logged in to that user’s station. When you place outgoing calls at another user’s

phone, you are subject to the dialing restrictions and permissions that are in effect

at that user’s station. Calls that you place at another user’s station appear in the

Call Log view of that user.

To place calls as yourself from another user’s extension, log in either through the

Client or the telephone commands. If you are using the telephone commands, log

in, press # for a dial tone, and then place your outgoing call.

When you hang up, the station reverts to its regular user.

Call forwarding and voice mail

If no one answers at your call forwarding location, the caller is transferred to your

voice mail.

To completely transfer your calls to another user's phone, so that the other user

receives your voice mail as well as the calls themselves, do not use call

forwarding. Instead, create a routing list whose only step is a final action of

Transfer to Extension, and make this routing list your active routing list. (See

“Using routing lists” on page 14-7.)

Forwarding calls over Centrex or PBX trunks

If your company has trunk lines that are connected by Centrex lines or an external

PBX, you can forward calls by using the Centrex or PBX dialing service. Doing

this frees Strata CS’s trunks to handle other calls.

You can check Attempt Centrex/PBX transfer when you set up call forwarding

or when you set up a routing list step to a Centrex or PBX extension. If this option

is checked, Strata CS attempts to route incoming calls to the external number on

the same trunk line by using a Centrex or external PBX transfer, thus saving two