Toshiba Strata CS manual Putting a call on hold, Call-handling commands

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Getting a dial tone to start another call

Entering an account code for a call

Using hands-free answering

“Using voice-first answering” on page 4-10

For information about how to use the Client’s Call Monitor to handle calls visually, see Chapter 10.

Putting a call on hold

After you answer a call, you can put it on hold by pressing Flash. To return to the call, press Flash again or press 4.

Notes:

nIf you hang up and have a call on hold, the callback feature in Strata CS rings your phone.

nUse Flash rather than the Hold button on your phone. With Flash, callers hear music (if your system has music-on-hold set up). If you use your phone’s Hold button, callers hear nothing.

nYou cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you do, the call is disconnected.

Call-handling commands

When you press Flash to put a call on hold, you hear a menu of call-handling commands (see the next table). The caller does not hear this verbal menu.

		Call-handling Commands
	1	Transfer the call.
	2	Send the call to voice mail.
	3	Disconnect from the call.
	4	Reconnect to the call.
	5	Create a conference call.
	6	Park the call.
	7	Use silent hold (mutes menu until next keypress).
	#	Get a dial tone (start another call).
	Flash	Reconnect to the call.
CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE			4-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL