Toshiba Strata CS manual Transferring a call, Transferring one of multiple calls

The remainder of this chapter explains these call-handling commands in detail.

Transferring a call

You can transfer a call to another Strata CS extension in one of the following ways:

n

n

Blind transfer. Transfer a call without talking to the recipient. Supervised transfer. Transfer a call if the recipient agrees to accept it.

Note: You can also transfer a call back to the auto attendant (your company’s main menu). Ask your Strata CS system administrator for the auto attendant’s extension or view it in the Client’s Place Call To dialog box.

To perform a blind transfer

1.Press Flash 1.

2.Enter the extension to which you want to transfer the call. If you do not know the extension, press 411 and select the recipient by name.

3.Hang up. The call is transferred.

To perform a supervised transfer

1.Press Flash 1.

2.Enter the extension to which you want to transfer the call. If you do not know the extension, press 411 and select the recipient by name.

3.Wait for an answer. If the recipient answers, introduce the call. The caller remains on hold.

4.Do one of the following:

n To complete the transfer when the recipient agrees to accept the call, hang up or press Flash 2. The call is transferred to the recipient.

n To cancel the transfer, press Flash 1. You are disconnected from the recipient and reconnected to the caller. Use this command if the recipient declines the call or does not answer.

Transferring one of multiple calls

To transfer one of multiple calls that are on hold and then return to the other calls, do the following:

1.Press Flash 1.

2.The system prompts you to choose the call that you want to transfer. Press the appropriate number.

4-6 STRATA CS CLIENT USER GUIDE

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