Toshiba Strata CS manual Using routing lists, How routing lists move from step to step

Strata CS trunks. Strata CS makes the attempt only when the incoming call is on an analog Centrex or PBX line. It routes incoming calls on other trunk types to the external forwarding number in the usual way (using a second trunk).

Note: Forwarding calls with this method avoids tying up extra trunks. However, when a call is routed out using a Centrex or PBX transfer, Strata CS loses control of it and cannot send it to subsequent steps on the user’s routing list. For example, after transfer using Centrex or PBX, a call cannot go to voice mail.

Using routing lists _____________________________________

A routing list is a series of phone numbers that Strata CS dials when calls for you arrive. If you do not answer at one location, Strata CS proceeds to the next. For example, you can set up a routing list that tries you at your desk, then at your home, and finally at your mobile phone.

A routing list also contains a final action that determines what happens if no one answers by the end of the list. Usually the caller is sent to your voice mail, but you can specify other final actions. For example, you can transfer calls to another extension, put callers on hold and try the series of numbers again, or hang up.

You can create as many routing lists as you want and make any one of them the active routing list at any time.

How routing lists move from step to step

A routing list moves to the next phone number in the series if it:

n

n

Detects a busy signal

Encounters the three-tone operator intercept, for example, when a number is not in service

nRings for a number of seconds that you specify

You can have Strata CS prompt the recipient to accept or decline the call. In that case, the routing list moves on unless someone presses 1 to accept the call. You can choose to prompt the recipient at external phone numbers only. See “Creating a new routing list” on page 14-9 for more information.

Caller options while following a routing list

When a routing list moves to the next step, Strata CS can alert the caller and offer the following choices:

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n

n

Try the next number.

Leave a voice message.

Return to the main menu.

CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-7

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