Toshiba manual Call waiting, How Strata CS gets the recording of the caller’s name

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pressing 2. If you have customized your routing list, however, the next step might be something different. See “Using routing lists” on page 14-7.

Press 3 to send the call to voice mail and monitor the message being

left. The call is sent to your voice mail, and you can listen to the message as it is recorded and pick up the call at any time.

When you choose this option, you hear your voice mail greeting and the caller’s message as it is being left. The caller cannot hear you.

To talk to the caller at any time during this process, press Flash 1. If you do not want to continue to listen to the message while it is being left, hang up the phone.

Press 4 to conference. This option is available only when call waiting is turned on and you are on a call as another call arrives. The new call is conferenced with you and your current call or calls.

How Strata CS gets the recording of the caller’s name

When you have call announcing turned on, callers who dial your extension hear a prompt that says, “Please say your name.” Strata CS records what the caller says and uses that recording to announce the call.

Callers who have voice titles recorded do not hear this prompt, because Strata CS uses their voice titles to announce the call. This applies to both Strata CS users and contacts. For more information about contacts, see Chapter 15.

You can also turn this prompt off for all callers (see “Customizing or turning off call announcing” on page 18-3).

Call waiting

When you are on a call and another call for you arrives, you hear the call waiting tone (two short beeps). If you have a multiline phone, you see the flashing of another Primary Directory Number. Press Flash to switch to the incoming call. The current call is put on hold.

If call announcing is turned off, you are connected to the incoming call immediately. If call announcing is turned on, you hear the call announcing options. See “Answering a call using call announcing” on page 4-2.

Note: Call waiting is not available when you receive Strata CS calls at a remote phone. Therefore, if your calls are forwarded to an external number, or if a call is sent to an external number as a step in a routing list, the call waiting feature is not available.

Call waiting options

The following options can be set in the Client. If you do not have a Client, your Strata CS system administrator can set them for you.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-3

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