Toshiba Strata CS manual Customizing incoming call behavior, Customizing voice message behavior

Customizing incoming call behavior ______________________

You can customize how Strata CS handles incoming calls, as follows:

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Incoming Calls tab.

3.Select any of the following options:

n Display the Call Monitor. Brings the Client to the front of your desktop with the Call Monitor showing. If you are actively working in another view, the Client opens the Call Monitor view. If the Client is not running, it will start.

n Play the caller’s name over the speakers. Announces the caller’s name over your computer speakers if the recording is available. Strata CS users and identified contacts are announced if they have voice titles already recorded. Unidentified callers are announced only if you have call announcing turned on with the prompt to say their names.

n

n

Flash the title bar. Flashes the Client’s title bar.

Flash the Call Monitor tab. Flashes the Call Monitor tab that contains the incoming call. This can be useful if you work with multiple Call Monitor tabs, for example if you are an agent in a call center.

4.Click OK.

You can also customize the pattern in which your phone rings, to signal internal and external incoming calls. See “Changing ring patterns” on page 18-7 for more information.

Customizing voice message behavior_____________________

You can customize the order in which you hear your voice messages. For example, you can hear your unheard (new) messages in the order newest to oldest, and then you can hear your heard (old) messages in the order oldest to newest.

Setting voice message playback order

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Voice Messages tab.

3.Under Voice message playback order, choose the order you prefer.

4.Click OK.

CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-9

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