Toshiba Strata CS manual Sharing your Call Monitor view, Viewing shared calls

Sharing your Call Monitor view __________________________

You can share your calls with other Strata CS users. Those users see your calls when they click on a tab with your name on it in their Call Monitors.

When you share calls with another user, your calls still appear in your own Call Monitor. However, if that user accepts one of your shared calls, you cannot accept it also.

Note: Calls that you share with another user do not ring at the other user’s telephone. If you want your calls to ring for the other user, forward your calls to the user instead of sharing them. For more information about call forwarding, see Chapter 14.

You can use call sharing in the following ways:

n

n

Your officemate can cover your calls when you step away from your desk.

Your assistant can screen all your calls and pick up routine calls while letting important calls go through to you directly.

Example: A vice president shares calls with an assistant so that the assistant can monitor all calls. Based on the caller’s identity, the assistant lets some calls go through, answers other calls, and sends some calls directly to the executive’s voice mail. If another call arrives while the executive is already on a call, the assistant can see with whom the executive is talking, determine if the current call is too sensitive to be interrupted, and handle the call appropriately.

For instructions on sharing your Call Monitor, see “Sharing views and folders” on page 7-19.

Viewing shared calls

When users share their Call Monitor views with you, the following tabs appear in your Call Monitor:

nA <call owner name> tab for each user who has shared calls with you. This tab displays only the calls for that user

nThe All tab, which displays all shared calls. The calls are organized by call owner name.

See “Call Monitor view tabs” on page 10-4 for information about how tabs are used in the Call Monitor to display calls.

Using the Call Monitor view with hands-free answering ______

You can use all Call Monitor view commands and features with hands-free answering. For an overview of hands-free answering, see “Using hands-free answering” on page 4-9.

CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-15

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