Toshiba Strata CS manual Adding the Calls pane to any open view

Models: Strata CS

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The Strata CS Client Views

 

 

 

 

 

 

 

Extensions

View all Strata CS extensions, their

 

 

personal statuses, and who is on the

 

 

phone now. See Chapter .9.

 

Call Log

View a record of all your phone calls and

 

 

perform other actions. See Chapter 13.

 

 

Advanced

 

 

 

 

Greetings

Record your voice-mail greetings and

 

 

change the active greeting. See

 

 

Chapter 12.

 

Routing Lists

Set up “follow me” call forwarding and

 

 

direct calls to workgroups or other

 

 

extensions. See Chapter 14.

 

Personal Status

Set up a personal status (a group of

 

 

several settings) that indicates your

 

 

availability and location to others.

 

 

Personal statuses also govern the

 

 

greetings used, the routing lists used, and

 

 

whether your phone does or does not

 

 

ring. See Chapter 8.

 

Call Rules

Set up custom call handling for individual

 

 

callers or for specific dates or times. See

 

 

Chapter 16.

 

Workgroups

Define groups of users and contacts for

 

 

common call-handling purposes and for

 

 

quick access when transferring calls. See

 

 

Chapter 15.

 

Queue Monitor

View up-to-date statistics for call center

 

 

queues. Available only for call center

 

 

agents with permission to use it.

 

 

 

Adding the Calls pane to any open view

The Calls pane contains the same information that appears in the Call Monitor view. You can display the Calls pane in any Client view and see and act on your incoming calls.

To add the Calls pane to a view, do the following:

CHAPTER 7. USING THE STRATA CS CLIENT

7-9

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

Page 65
Image 65
Toshiba Strata CS manual Adding the Calls pane to any open view