Toshiba Strata CS manual Commands after you answer a call, Callback for calls on hold

Transferring a call without talking to the caller first

See “Transferring a call” on page 10-9.

Commands after you answer a call _______________________

After you answer a call, you can perform actions on that call, including the following. Procedures for each of these tasks appear in the remainder of this section.

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Putting a call on hold

Transferring a call

Recording a call

Associating a call with a contact

Parking a call

Unparking a call

Muting a call

Playing a caller’s name

Disconnecting a call while staying on the phone

Creating notes about a call in the Details pane at the bottom of the view

Putting a call on hold

To put a call on hold, select the call, and then choose Actions > Hold.

You can put as many calls on hold at one time as you want. The Duration column shows how long each call has been waiting on hold.

Notes:

nUse Actions > Hold instead of the Hold button on your phone. When on hold, callers hear music (if your system has music on hold), but they hear only silence if you use your phone’s Hold button.

nYou cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you do, the call is disconnected.

Callback for calls on hold

By default, if you hang up with one or more calls on hold, Strata CS rings your phone to remind you. If you do not pick up the phone, any calls on hold are sent to voice mail.

You can choose how long Strata CS waits before ringing your phone. You can also turn ringback off. See “Turning callback for calls on hold on and off” on page 18-6.

10-8 STRATA CS CLIENT USER GUIDE

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