Toshiba Strata CS manual Call notification options, Customized ring patterns

If the call is transferred to someone else, notes that you created about the call are sent with the call (for example, you can add a note such as “Customer wants to track invoice #123987” before transferring the call to your shipping department). When the call is complete, you can view or edit the notes for the call in the Call Log view (see Chapter 13, “Using the Call Log View” ).

Call notification options ________________________________

When you receive a call, the “ringing bell” button appears in the system tray on your Windows taskbar. Hold the mouse pointer over the button to see who is calling by phone number and name, if available:

Right-click the button for a shortcut menu of call-handling commands such as Take Call and Take Message. Double-click the button to bring the Client to the front of your desktop.

Strata CS can also give you information about an incoming call on the phone, in the following ways:

nCall announcing. Strata CS announces the caller’s name and gives you the choice of accepting the call or sending it to voice mail. See “Call announcing” on page 4-2 and “Customizing or turning off call announcing” on page 18-3 for more information.

nCall waiting. When you are on a call, Strata CS alerts you of an incoming call by playing the call waiting tone (two beeps). See “Call waiting” on page 4-3 for more information.

nCaller ID display. If you have a telephone with a caller ID display, you can use it to see the caller ID of the incoming call.

nCustomized ring patterns. See the next section.

Customized ring patterns

You can set ring patterns for incoming calls of a particular category or type. The type of ring then allows you to quickly identify the type of incoming call. For example, you can use one ring for internal callers and two rings for external callers. For instructions, see “Changing ring patterns” on page 18-7.

Other options for incoming calls

The Incoming Calls tab of the Options dialog box offers you other ways Strata CS can signal an incoming call. See “Customizing incoming call behavior” on page 18-9 for more information.

10-14 STRATA CS CLIENT USER GUIDE

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL