Toshiba Strata CS manual Call forwarding

7-27

13-2

14-6

tabs, 17-517-3

10-8

18-6

10-7

17-3

17-3

10-6

10-7

18-3

18-3

7-10

14-6

14-5

right-clicking on view bar buttons, 7-8Schedule button, 12-7

using ** instead of Flash at remote phone, 4-5using A-Z buttons in Contacts view, 15-2using Flash button on the phone, 4-2

using Flash instead of hold, 4-5

using TeleVantage Hold rather than generic hold on your phone, 10-8

viewing toolbar button action,

C

call announcing customizing, defined,

call center about, 17-2

agent availability, 17-3 agents, 17-2

determining if you are on call for a queue, 17-3 on call, 17-2,17-3

overflow agent, 17-2 queue, 17-2 signing in, 17-3

signing in at another extension, 17-4signing in with telephone commands, signing out, 17-3

signing out with telephone commands, supervisor, 17-2

taking a break, 17-4taking breaks, 17-3terminology, 17-2

using Contact Manager Assistant, 17-8viewing pop-up information about a caller, 17-8wrap-up time, 17-6

call center agent Call Monitor view signing in and out, taking breaks, 17-3

call forwarding

as part of an ACD workgroup, ignore call rules, 14-5

prompt recipient for password, 14-5

prompt recipient to accept or decline call, 14-5routing lists, 14-2

to Where I Am, 14-10turning off using the Client, wait for answer, 14-4

with telephone commands, 14-3,A-6with voice mail,

call handling

associating a call with a contact. See contact calling while on a call, 3-4

commands (table), 4-5

conferencing separate calls in the Client, 11-10displaying Call Monitor view. See Call Monitor ending a call without losing calls on hold, 3-5incoming calls

listening to a message being left, sending a call to voice mail, taking a call, 10-6transferring a call, 10-9

using grab-and-hold,multiple calls, 3-4muting, 10-13

parking a call

using the Client, 10-12playing caller’s name during, 10-13

remaining on the line after disconnecting using the phone, 4-7

ringback

turning off or customizing, with a parked call, 10-12

ringback with a call on hold, taking notes during, 10-13

transferring a call using the telephone, 4-6Call Log view

associating an entry with a contact, 15-10associating call from "Unknown" with a

contact, 13-6columns in view (table), exporting the Call Log, general, 13-2

hiding and showing Notes pane, 13-6

STRATA CS CLIENT USER GUIDE I-2

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL