Toshiba Strata CS manual To call workgroup, 14-13using greetings with

11-7

10-13

13-6

17-3

18-5

10-13

14-14

14-9

recording calls, 10-11routing list

active, 14-9creating

for individual callers, 14-8

matching active routing list with active greeting, 14-14

standard, 14-8

to call workgroup, 14-13using greetings with,

routing lists, 14-7

designating the active routing list, scheduling e-mail notification, 12-7sharing your calls with other users, 10-15showing or hiding columns in Client views, 18-11station ID, 7-4

TeleVantage Server name, 7-4

turning off prompt for caller’s name if you have caller ID,

unavailable Client views, 7-8

using call rules to handle incoming calls, 16-2viewing inbound or outbound calls only in Call

Log, 13-5

sharing calls, 10-15

viewing, 10-15contacts, 15-7voice messages, 12-14

viewing, 7-21sharing calls, 10-15sharing contacts, 15-7sharing voice messages, 12-14shortcut menus, using, 7-10

shortcuts, creating speed dial shortcuts, 11-7signing in and out,

silent hold, using, 4-8

speakers, using to play caller’s name, speed dial

returning call from Call Log view, speed dialing

creating shortcuts,

station ID changing, 7-4

Strata CS

Internet capabilities, 1-3

with contact management software, 1-3

Strata CS Server, changing to another machine, 7-4stutter dial tone

defined, 5-2

indicating new message, 12-4supervising call transfer

with the Client, 10-9with the phone, 4-6

supervisor, in call center, 17-2support, technical, 1-4

switches on command line for logging on, B-1switching between two calls, 3-4

system tray, new message button, 12-4

T

taking notes on a call,

TAPI Service Provider, using with Strata CS, 1-3TAPI-compatible contact manager, 15-3technical support, 1-4,1-6

telephone commands

*commands (table), A-2,A-3call forwarding, 14-3

call handling commands, A-2hold menu, listed, 4-5

language, changing telephone commands, 18-3quick call menu (table), A-2,A-3

quick reference, A-1using at remote phone, 6-4voice mail/account menu, A-6

telephone, changing station ID of, 7-4title, voice, 18-2

transferring a call

abort because recipient declines, 4-6as final action of routing list, 14-12between two Centrex/PBXs, 14-6blind transfer, 10-9

STRATA CS CLIENT USER GUIDE I-13

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL