Toshiba Strata CS manual Symbols, Advanced button on view bar, 7-8agent

12-9

17-5

14-9

10-14

12-8

10-9

7-22

10-11

INDEX

Symbols

# (with a call on hold to get a dial tone), 4-9

*(bypass greeting and record message), 5-6

*commands (table), A-2,A-3

**(put call on/off hold from an outside line), 6-4

**3 (disconnect call from an outside line), 6-3*11 (enter account codes), 4-9

*96 (log off from remote dial-in),6-3 ,CSV file

importing and exporting, 7-23

A

access codes, 3-2,11-4account codes

entering when placing calls, 3-3entering with *11, 4-9

Act!, importing contacts from, 15-3active greeting, 12-17

alternate, 2-3changing, 2-4overview, 2-3recording, 2-3active settings, 8-10

and personal status, 8-10 changing, 8-10 defined, 8-10

Advanced button on view bar, 7-8agent

handling queue calls, in call center, 17-2overflow, in call center, 17-2

signing in at another extension, 17-4taking breaks, 17-4

answering

another ringing phone in your workgroup, 4-4

calls with call announcing, 4-2calls with call waiting, 4-3parked calls, 10-12

TeleVantage calls at a remote phone, 6-4associating

call from "Unknown" with a contact, 13-6call or message with a contact, 15-10contact with an incoming call number,

audio controls, 7-22audio recordings

grab-and-hold greetings, 2-4importing and exporting, 7-23using the controls,

voice titles, 2-2

B

blind transfer, defined,

broadcasting a voice message to several users, 12-12business hours

choosing for e-mail notification, 12-7templates,

button import, 7-23

ringing bell, in taskbar,

system tray button for new messages, 12-4buttons

active routing list, audio controls, 7-22

call forwarding button in status bar, 14-6Custom Hours button,

Flash, 4-2

Flash, also known as Link or Call Wait, 4-2importing and exporting voice files, 7-23left-most button creates a new item, 7-7muting without a mute button, 10-13

on view bar, 7-8

I-1

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL