Toshiba Strata CS manual Greetings for situations other than voice mail, Space for greetings

With Strata CS you can record and store multiple greetings and specify when you want Strata CS to use each one. For example, you can have a normal greeting for everyday use, another greeting for extended absences, and a third greeting for vacations. You can also create and use custom greetings for individual callers (see Chapter 16).

Greetings for situations other than voice mail

You may need to record greetings for other circumstances than voice mail. Strata CS often plays a greeting before the final action of a routing list. If your account has no voice mailbox, or if you create a routing list with a final action of “Transfer to extension,” “Hang up,” or “Hold/Restart,” you might need to record a greeting that tells the caller about those actions. See “Matching active greetings with active routing lists” on page 14-14.

Space for greetings

You have a limited amount of disk space for greeting and voice title recordings. See your Strata CS system administrator to find out how much space has been allocated to you and how much you have used.

Using a grab-and-hold greeting

Your Strata CS account includes a special greeting called a grab-and-hold greeting that Strata CS plays to callers when you put incoming calls on hold without talking to the callers first. For more information about recording and using a grab-and-hold greeting, see “Using grab-and-hold on the call” on page 10-7.

Greetings and personal status

Your greeting settings may be overridden if you apply a personal status with different greeting preferences, or if you change your active settings directly. However, neither of these actions changes the settings in the Greetings view. For more information about personal status and the active settings, see Chapter 8.

12-16 STRATA CS CLIENT USER GUIDE

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