Toshiba Strata CS manual Sending a call to voice mail, Creating a conference call

3.Enter the extension to which you want to transfer the call. If you do not know the extension, press 411 and select the user by name.

4.Complete the transfer in one of the following ways:

n Blind transfer. Hang up the phone to complete the transfer. After a pause, pick up the phone again and press Flash 4 to return to your calls on hold.

n Supervised transfer. Speak to the recipient as necessary to announce the transfer. To complete the transfer, press Flash 2, and then press 4 to return to your calls on hold.

Sending a call to voice mail

You can send a call directly to your voice mail or the voice mail of any user.

1.Press Flash 2.

2.Enter the extension of the voice mailbox to which you want to send the call.

3.Hang up.

Disconnecting from a call and remaining on the line

You can disconnect from a call and remain on the line. This capability is useful if you are calling into Strata CS from a remote phone and making a series of outgoing calls through Strata CS. By disconnecting from your current outgoing call only, you do not have to repeatedly dial into Strata CS. Your connection with Strata CS continues, and you can proceed to make more outgoing calls.

To disconnect from your current call at a remote phone, press Flash 3. Note that from a remote phone you would press ** 3.

Creating a conference call

You can create a conference call of up to seven (7) parties in the following ways:

n

n

By adding parties

By connecting separate calls

To create a conference call by adding parties

1.Dial the first party and wait for an answer.

2.Press Flash # for a dial tone to start another call.

3.Dial the second party and wait for an answer.

4.Press Flash 5. You and the two parties you called are now conferenced in a single call.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-7

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