Toshiba Strata CS manual Identifying contacts by name

nUsing the contact’s name, rather than the caller ID name (see “You can teach Strata CS to recognize contacts when they call.” on page 15-8 and “Associating a call or caller ID number with a contact” on page 15-10)

Note: Strata CS automatically identifies other Strata CS users when they call.

The benefits of having Strata CS recognize contacts include:

nTheir names appear in the Call Monitor view while the phone is ringing to let you know who is calling.

nTheir names appear in the Call Log and Voice Messages views, so that you can easily see contacts in your phone record and call them back.

nYou can use call rules to set up individualized call handling for them, such as playing a unique voice-mail greeting or routing their calls according to a specific routing list (see Chapter 16).

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Their names are displayed on your caller ID phone, if you have one.

You can exempt them from the Do Not Disturb personal status, so that their calls ring your phone when others are sent directly to voice mail.

One form of identification, caller ID from the phone company, is available automatically for every call. The phone number and caller ID name of the caller appear in the Number column of the Call Monitor, the Call Log, and the Voice Messages views.

You can teach Strata CS to recognize contacts when they call.

Identifying contacts by name

Each contact has a list of associated phone numbers called the Incoming Caller ID list. When a call arrives from one of those phone numbers, Strata CS identifies that contact.

The Incoming Caller ID list can include caller ID names as well as phone numbers. See “Understanding name and number on caller ID” on page 15-12 for pointers on which item is more useful for identifying a given contact.

15-8 STRATA CS CLIENT USER GUIDE

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