Toshiba Strata CS manual Example of prioritizing, 16-9ignoring, With the Client, with the phone

16-8

11-6

3-6

10-13

12-12

11-4

6-2

12-4

10-9

10-16

17-5

10-8

7-13

16-2

16-3

16-10

16-2

13-6

Notes pane, 13-6returning a call in, 13-6returning call using speed dial, taking notes on an entry, 13-6

Call Monitor view

adding Extensions view to, 7-10announce caller feature, 10-13associating a call with a contact blind transfer, 10-9

choosing commands, 10-5 columns, 10-3

displaying automatically, 10-5,18-9drag-and-drop transferring, 10-9dragging and dropping calls, incoming calls

sending a call to voice mail, 10-6taking a call, 10-6transferring a call, 10-9

using grab-and-hold on a call, 10-7listening to a voice message being left, 10-7muting a call, 10-13

panes, 10-4

parking a call, 10-12putting a call on hold, recording a call, 10-11sharing your calls, 10-15supervised transfer, tabs, 10-4

tabs for call center agents, taking notes on a call, transferring a call, 10-9using hands-free answering, viewing shared calls, 10-15

call parking unparking, 10-12using the Client, 10-12

call routing

forwarding calls. See call forwarding to groups, 14-13

using a routing list. See routing lists call rules, 16-2

and active settings,

caller condition, 16-2 creating, 16-4

disabling temporarily, 16-10 enabling or disabling, 16-8 example, 16-3

example of prioritizing, 16-9ignoring,

nuisance caller example, schedule condition, setting priority, 16-9

using "Taking calls" setting in, using greetings in, 16-2,16-8using personal status in, 16-2,16-8using routing list in, 16-2,16-8using Taking calls setting in, 16-8

call screening. See verbal call screening call wait button. See flash

call waiting alert tone, 4-3customizing, 18-5

disabled on outside phone, 4-3disabling, 3-5

options, 4-3caller ID

associating with contact, 15-12

contact identification errors, correcting, 15-9for call screening, 4-2

including with pager notification, on call waiting

enabling in Client, 18-5visible in ringing-bell button, 10-14

calling

another user by name, 3-4

by returning a call from a voice message, entering account codes, 3-3

from any Client view, 11-2

from other contact management software, into TeleVantage from an outside phone, IP addresses

with the Client, with the phone,

I-3 INDEX

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL