Toshiba manual Teaching Strata CS to recognize your contacts, Sharing your contacts

7.To enter more phone numbers for this contact, repeat steps 1-6 for the other categories in the phone number list.

8.Click OK to close the Contact dialog box. The new contact now appears in the Contacts view.

To record a voice title for a contact

1.In the Contacts view, select the contact for whom you want to record a voice title and choose File > Open.

2.In the Contact dialog box, click the Caller Identification tab.

3.Record the voice title by using the audio controls. See “Using the audio controls” on page 7-22 for instructions.

4.Click OK.

Notes:

nStrata CS can play contacts’ voice titles over your computer speakers automatically when they call. See “Customizing incoming call behavior” on page 18-9 for more information.

nStrata CS can also capture contacts’ names in their own voices when they respond to the call announcing prompt and use those recordings as contacts’ voice titles. See “To associate a call with a contact” on

page 15-10 for more information.

Sharing your contacts

You can share any of your contacts folders with other Strata CS users. Those users can access your contacts folders from their folder lists according to access levels that you specify. You can grant individual users specific levels of access to your contacts.

For instructions, see “Sharing views and folders” on page 7-19.

Teaching Strata CS to recognize your contacts______________

Strata CS’s more advanced features depend on Strata CS recognizing your contacts. You can teach Strata CS to recognize your contacts in the following ways:

nUsing call rules and routing lists to customize how calls from the contact are handled (see Chapter 16 and Chapter 14, respectively).

nStrata CS can identify whenever the contact calls—from any phone number or if caller ID is not available. See “Using contact PINs for guaranteed recognition” on page 15-12.

CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-7

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